Anand D

• Deployed and configured Atlassian Jira and Jira Service Management (JSM) for IT service desk operations including incident, change, and service request workflows.
• Set up SolarWinds monitoring to track critical infrastructure performance, configure alert thresholds, and enable proactive incident detection.
• Developed and deployed PowerShell and Shell scripts to dynamically discover, register, and configure nodes in SolarWinds Orion using SolarWinds API/SDK.
• Designed and implemented shell scripts to automate daily database backups (Oracle, MySQL, PostgreSQL) and log clean-up operations.
• Created scheduled Cron jobs with logging, error capture, and alerting via email/SNMP.
• Delivered comprehensive documentation and conducted handover sessions with internal IT teams.

• Migration of IBM RTC source code (used for satellite communication) to GIT and configuration of self-hosted GIT repo within the organization.
• Supporting SCM operations for Ground station, Alain sat, GNSSAS and 813 satellite programs.
• Delivered migration plans, test protocols, and rollback strategies with 99.9% data accuracy.
• Installation of MySQL & Postgres DB and setting up Disaster Recovery.
• Configuring DB backup on production environments.
• Configuring Workflows, Schemes, Filters, JQL, Dashboards.
• Building a smooth Jira Service Management process for customers.
• Optimized application performance by identifying bottlenecks and implementing solutions.
• Supported in migrating from IBM PLM (DNG/RQM/RTC) to Atlassian suite (R4J/X-Ray/Jira).
• Configured Jira, Confluence, R4J, X-Ray for project teams.
• Received “Best Delivery Excellence” award for completing a complex multi-site migration project 2 months ahead of schedule.
• Provided technical support and training to end-users and staff on system operations.

• Migrated thousands of artifacts from Classic Doors to IBM Doors Next Generation with near-zero data loss.
• Handling Multi server setup of IBM & Providing end to end support to users.
• Supported in migrating from IBM PLM (DNG/RQM/RTC) to Atlassian suite (R4J/X-Ray/Jira).
• Configured Jira, JSM, Confluence, R4J, X-Ray for project teams.
• Defining traceability strategies adhering to ASPICE process.
• Proposing and implementing process improvements for efficient usage of the tools benefitting project teams across several regions.
• Managing ReqIF exports/import for migrating requirements across projects.
• Automated User acceptance testing after version upgrade.
• Managing baselines, baseline comparison, collections, modules, reviews in IBM DNG.

• Automated IBM suite upgrade using UCD (Urban Code Deploy) which reduced 75% of manual intervention during upgrade process.
• Handled Integration of Jenkins and RTC to complete CI/CD process.
• Developed Powershell script for routine tasks like user onboarding.
• Collaborated with stakeholders to define migration timelines, risk mitigation plans, and rollback strategies.
• Participated in migration project proof of concept (Motive is to migrate data from On-Prem to Microsoft Azure)
• Worked on performance optimization of IBM application including DB parameter tuning.
• Involved in Database defragmentation activities which brought 10% database size increasing performance of applications benefitting end-users.

As PLM Admin

Project 1: Legacy ALM to IBM Jazz Migration for Financial Client

• Migrated over 10 years of historical data and workflows.
• Integrated DOORS Next with Jira and Jenkins using OSLC and REST APIs.

Project 2: RTC to Git Transition with RQM Integration

• Helped transition source control from RTC to Git while retaining test cases and plans in RQM.
• Automated reporting using custom dashboards.

As an Oracle DBA

• 24/7 and On-Call Support (Individually handled Database Restoration)
• Used shell script to set up Business continuity plan from Chennai to secondary sites (Bangalore and London) for database.

As an IBM ALM Administrator

• Upgraded IBM ALM version from 4.0.6 to 5.0.2.
• Designed and implemented data mapping strategies ensuring full traceability and data integrity during migrations.
• Developed custom scripts to automate data extraction, transformation, and loading (ETL) for large-scale projects.
• Performed post-migration validation and QA to ensure consistency and usability of migrated data.
• Provided training and support to users on new ALM systems post-migration.

As an Oracle DBA

• Performed version upgrades from Oracle 10g to 11g, including pre-upgrade checks, compatibility validation, and post-upgrade performance tuning.
• Utilized Data Pump (expdp/impdp), RMAN, and Golden Gate for database export/import and real-time replication during migration.
• Perform database cloning, Backup and restore.