Anand Devadas
Sr Data Analyst
Manipal,KA
Summary
- Skilled in technical troubleshooting and cross-functional collaboration, consistently delivering results that exceed expectations.
- Passionate about leveraging data-driven insights for business growth. Customer-focused individual with a passion for delivering exceptional service.
- Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
- Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Senior Data Analyst
RealPage India Private Limited
06.2025 - 12.2025
- Analyzed business intelligence data to identify market trends, customer behavior, and growth opportunities.
- Built and maintained dashboards and reporting tools for performance tracking and forecasting.
- Collected and synthesized data from industry reports, public datasets, and purchased sources.
- Monitored customer acquisition and retention metrics to support business strategy.
- Collaborated with internal stakeholders to deliver actionable insights for leadership.
- Evaluated competitor strategies using market share, product, and performance data.
Tech Process Senior Associate
Google Operations Center
02.2022 - 10.2024
- Supported high-end enterprise advertisers on Google Ads, GA (UA & GA4), and GTM implementations.
- Created and validated custom events, goals, and conversion tracking across GA4 and Google Ads.
- Implemented and troubleshot Consent Mode for compliance-ready tracking.
- Diagnosed tracking issues using HTML, CSS, and JavaScript debugging techniques.
- Contributed to Advanced SEO strategy initiatives for advertiser optimization.
- Built performance dashboards using Looker Studio for campaign reporting.
- Analyzed user behavior data to drive targeted marketing strategies.
- Maintained daily reports and EOD summaries to ensure service quality and SLA compliance.
- Assisted with campaign management and technical resolutions, improving advertiser satisfaction.
Senior Process Executive
Cognizant Technology Solutions Ltd
09.2021 - 02.2022
- Provided technical support for Google Ads, Google Analytics, and GTM.
- Resolved advertiser tracking, tagging, and reporting issues.
- Maintained daily Customer Satisfaction Index (CSI) reports.
- Established best practices for customer support and issue resolution.
- Ensured timely and accurate responses to advertiser technical queries.
Senior Customer Support Associate
Accenture Solutions Pvt.Ltd
06.2018 - 08.2020
- Delivered technical and operational support via phone, email, and chat.
- Troubleshot complex customer issues and implemented long-term solutions.
- Collaborated with sales, marketing, and admin teams to resolve escalations.
- Improved customer retention by providing proactive service.
- Consistently exceeded customer satisfaction benchmarks.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Manager – Key Account Support
MCT Cards & Technologies (Manipal Technologies Pvt Ltd)
11.2015 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded banking and NBFC clients and managed key accounts.
- Trained and mentored new hires to improve productivity and service quality.
- Coordinated department schedules and optimized peak-hour coverage.
- Resolved complex customer issues and handled escalations.
Trainer-Lecturer
Dr TMA Pai Polytechnic
09.2011 - 11.2015
- Designed and delivered structured training programs in Printing Technology.
- Assessed student learning needs and developed communication and technical training plans.
- Facilitated group training sessions and provided one-on-one academic support.
- Gathered and organized supplementary learning materials to enhance lesson effectiveness.
- Documented student attendance, performance, and progress against academic goals.
- Interacted with parents to resolve educational priorities and academic concerns.
- Served as Secretary for admissions and college canvassing initiatives.
- Acted as Chairman for short-term certification courses.
- Appointed as Resource Person for Curriculum Framework & Revision Workshop for Printing Allied Branches (Govt. of Karnataka, NITTR).
- Participated in a 2-day Copyediting Workshop (Manipal University, Dept. of Commerce).
- Participated in a 3-day International Workshop on Printing Ink (Mumbai).
- Served as Chief Invigilator for competitive examinations conducted by IBPS, TCS, GATE, and POLYCET.
- Developed programs to improve student engagement and interest in higher education.
Education
B.Tech - Printing & Media Technology
Manipal Institute of Technology
Manipal, India 04.2001 -
Diploma - Printing Technology
Dr. T.M.A. Pai Polytechnic
Manipal, India 04.2001 -
Skills
Google Analytics (UA & GA4)
Google Tag Manager (GTM)
Google Ads & Conversion Tracking
Looker Studio (Data Studio)
Campaign Measurement & Optimization
Data Analysis & Forecasting
Dashboarding & Reporting
Technical Troubleshooting (HTML, CSS, JavaScript)
Business Intelligence Tools
Client Relationship Management
Process Improvement
Cross-functional Collaboration
Risk Analysis
MS Office Suite
Certification
Supply Chain Management: Cutting Costs & Optimizing Delivery
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Beginner (A1)
Timeline
Senior Data Analyst
RealPage India Private Limited
06.2025 - 12.2025
Tech Process Senior Associate
Google Operations Center
02.2022 - 10.2024
Senior Process Executive
Cognizant Technology Solutions Ltd
09.2021 - 02.2022
Senior Customer Support Associate
Accenture Solutions Pvt.Ltd
06.2018 - 08.2020
Manager – Key Account Support
MCT Cards & Technologies (Manipal Technologies Pvt Ltd)
11.2015 - 04.2018
Trainer-Lecturer
Dr TMA Pai Polytechnic
09.2011 - 11.2015
B.Tech - Printing & Media Technology
Manipal Institute of Technology
04.2001 -
Diploma - Printing Technology
Dr. T.M.A. Pai Polytechnic
04.2001 -