ANAND DHANDAPANI
Sr Director, Product Development - Visa
Bengaluru
Summary
A dynamic and versatile leader with 25 years of proven track record in Product Development, DevOps, Infrastructure, Security Engg, Release Mgmt and Quality Engg from Payment industry. Strong expertise in partnering with technical/non-technical stakeholders and senior executives to deliver top class products and services to solve business problems.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
Work History
Sr Director, Post Purchase PD
Visa
11.2023 - Current
- Building world-class Dispute Management solutions, primarily focusing on Chargeback Representment (CBR) and Reporting/Billing.
- After acquiring Verifi, we successfully migrated from Verifi DC to Visa DC.
- Building GenAI-enabled solutions for Reporting, Billing, and CBR.
Sr Director, Professional Services PD
Visa
11.2021 - 11.2023
- Established an efficient Professional Services Product Development Org in APAC, to build payment solutions for our strategic clients and tech partners.
- Building end-to-end payment solutions for strategic clients, like HDFC, Comcast, WIX, and Wells Fargo.
- Successfully migrated to the new Settlement Platform of Cybersource.
DIRECTOR - DEVOPS - Productivity Engineering
VISA
09.2017 - 11.2021
- Leading a DevOps Org, which drives DevOps transformation, builds and manages Developer tools and Infrastructure, and maintains Security hygiene of our Infra.
Sr Release Manager
Visa
03.2016 - 09.2017
- Established Release Management function in Bengaluru center from scratch for two product lines (ENT and ANET).
- India RM Site Lead for all RM activities.
MANAGER
PAYPAL
10.2006 - 02.2016
Played various roles, such as Quality Engineering Lead, Release Manager, and Quality Engineering Manager across PayPal's payment ecosystem.
SENIOR ASSOCIATE
Cognizant Technologies Solutions
10.2004 - 10.2006
PROJECT ENGINEER
Wipro Technologies
05.2002 - 09.2004
Programmer Roles
Employers Varied
04.1999 - 04.2002
Education
Leadership With AI -
Indian School Of Business
04.2001 -
Advanced Computer Security Program -
Stanford University
2020
Master of Science - Quality Management
BITS Pilani
04.2001 - 01.2010
BE - Electronics & Communication
University of Madras
Skills
Innovative, Strategic thinker, and Decisive leader
Planning and execution of complex engineering programs
Building High performance Orgs with vibrant work culture
100% Data driven and result oriented leader
Versatile experience in Product Development, DevOps, Release and Quality Engg
Can bring in Operational Excellence in a chaotic environment
Mentoring and Coaching
Stakeholder Management
Accomplishments
- Established versatile Orgs like, Release Mgmt, Devops and Product Development Orgs in APAC from scratch
- Building GenAI powered Post Purchase solutions
- Delivered high quality payments and post payments solutions
- Improved DevOps Tools uptime from 91% to 99.5%
- Increased Developer productivity by ~ 70%
- Innovatively rolled out Chatbot for DevOps self-services i.e., 50% reduction in support tickets
- Successfully executed Hackathons and Roadshows
- Successful in ZERO business hour patching
My Leadership Philosophy
“A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves”
Timeline
Sr Director, Post Purchase PD
Visa
11.2023 - Current
Sr Director, Professional Services PD
Visa
11.2021 - 11.2023
DIRECTOR - DEVOPS - Productivity Engineering
VISA
09.2017 - 11.2021
Sr Release Manager
Visa
03.2016 - 09.2017
MANAGER
PAYPAL
10.2006 - 02.2016
SENIOR ASSOCIATE
Cognizant Technologies Solutions
10.2004 - 10.2006
PROJECT ENGINEER
Wipro Technologies
05.2002 - 09.2004
Leadership With AI -
Indian School Of Business
04.2001 -
Master of Science - Quality Management
BITS Pilani
04.2001 - 01.2010
Programmer Roles
Employers Varied
04.1999 - 04.2002
Advanced Computer Security Program -
Stanford University
BE - Electronics & Communication
University of Madras