Summary
Overview
Work History
Education
Skills
Accomplishments
My Leadership Philosophy
Timeline
Generic
ANAND DHANDAPANI

ANAND DHANDAPANI

Sr Director, Product Development - Visa
Bengaluru

Summary

A dynamic and versatile leader with 25 years of proven track record in Product Development, DevOps, Infrastructure, Security Engg, Release Mgmt and Quality Engg from Payment industry. Strong expertise in partnering with technical/non-technical stakeholders and senior executives to deliver top class products and services to solve business problems.

Overview

25
25
years of professional experience
9
9
years of post-secondary education

Work History

Sr Director, Post Purchase PD

Visa
11.2023 - Current
  • Building world-class Dispute Management solutions, primarily focusing on Chargeback Representment (CBR) and Reporting/Billing.
  • After acquiring Verifi, we successfully migrated from Verifi DC to Visa DC.
  • Building GenAI-enabled solutions for Reporting, Billing, and CBR.

Sr Director, Professional Services PD

Visa
11.2021 - 11.2023
  • Established an efficient Professional Services Product Development Org in APAC, to build payment solutions for our strategic clients and tech partners.
  • Building end-to-end payment solutions for strategic clients, like HDFC, Comcast, WIX, and Wells Fargo.
  • Successfully migrated to the new Settlement Platform of Cybersource.

DIRECTOR - DEVOPS - Productivity Engineering

VISA
09.2017 - 11.2021
  • Leading a DevOps Org, which drives DevOps transformation, builds and manages Developer tools and Infrastructure, and maintains Security hygiene of our Infra.

Sr Release Manager

Visa
03.2016 - 09.2017
  • Established Release Management function in Bengaluru center from scratch for two product lines (ENT and ANET).
  • India RM Site Lead for all RM activities.

MANAGER

PAYPAL
10.2006 - 02.2016

Played various roles, such as Quality Engineering Lead, Release Manager, and Quality Engineering Manager across PayPal's payment ecosystem.

SENIOR ASSOCIATE

Cognizant Technologies Solutions
10.2004 - 10.2006

PROJECT ENGINEER

Wipro Technologies
05.2002 - 09.2004

Programmer Roles

Employers Varied
04.1999 - 04.2002

Education

Leadership With AI -

Indian School Of Business
04.2001 -

Advanced Computer Security Program -

Stanford University
2020

Master of Science - Quality Management

BITS Pilani
04.2001 - 01.2010

BE - Electronics & Communication

University of Madras

Skills

Innovative, Strategic thinker, and Decisive leader

Accomplishments

  • Established versatile Orgs like, Release Mgmt, Devops and Product Development Orgs in APAC from scratch
  • Building GenAI powered Post Purchase solutions
  • Delivered high quality payments and post payments solutions
  • Improved DevOps Tools uptime from 91% to 99.5%
  • Increased Developer productivity by ~ 70%
  • Innovatively rolled out Chatbot for DevOps self-services i.e., 50% reduction in support tickets
  • Successfully executed Hackathons and Roadshows
  • Successful in ZERO business hour patching

My Leadership Philosophy

“A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves”

Timeline

Sr Director, Post Purchase PD

Visa
11.2023 - Current

Sr Director, Professional Services PD

Visa
11.2021 - 11.2023

DIRECTOR - DEVOPS - Productivity Engineering

VISA
09.2017 - 11.2021

Sr Release Manager

Visa
03.2016 - 09.2017

MANAGER

PAYPAL
10.2006 - 02.2016

SENIOR ASSOCIATE

Cognizant Technologies Solutions
10.2004 - 10.2006

PROJECT ENGINEER

Wipro Technologies
05.2002 - 09.2004

Leadership With AI -

Indian School Of Business
04.2001 -

Master of Science - Quality Management

BITS Pilani
04.2001 - 01.2010

Programmer Roles

Employers Varied
04.1999 - 04.2002

Advanced Computer Security Program -

Stanford University

BE - Electronics & Communication

University of Madras

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ANAND DHANDAPANISr Director, Product Development - Visa