Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Websites
Certification
Timeline
Generic
Anand Gaurav

Anand Gaurav

Pune

Summary

Dedicated and results-driven Salesforce Administrator with 5+ years of hands-on experience optimizing and customizing Salesforce to enhance business processes. Adept at collaborating with cross-functional teams to gather requirements, implement solutions, and drive user adoption. Proven expertise in configuring and maintaining Salesforce instances, including user setup, security, and data management. Skilled in designing and implementing automation processes, workflows, and custom solutions to streamline operations and improve overall efficiency. Proficient in creating insightful reports and dashboards to provide actionable insights. Strong communication and problem-solving skills, with a commitment to continuous learning and staying current with Salesforce best practices. Salesforce Certified Administrator with a track record of successfully managing and delivering projects on time and within scope. Excited to bring technical acumen and a passion for Salesforce excellence to a dynamic team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Salesforce Admin Specialist

G2.com
Bangalore
05.2022 - Current
  • Led the successful integration of Salesforce with Ring Lead, Clari,Groove & Rattle streamlining data flow and improving overall productivity.
  • Implemented and maintained automation processes using workflow rules, process builder, and flows to optimize daily operations.
  • Worked on SFDC CPQ (Pricing management,Product Rule & Quote creation)
  • Worked on Lightning Pages and Landing pages.
  • Created and customized reports and dashboards to provide actionable insights for management decision-making.
  • Collaborated with cross-functional teams to gather and document business requirements for Salesforce enhancements
  • Implemented and customized Salesforce solutions to meet business requirements
  • Managed user setup, profiles, roles, and permission sets to ensure data security and access controls
  • Developed and executed data migration strategies, resulting in a seamless transition to Salesforce Lightning Experience
  • Handled Salesforce security models
  • Developed and implemented specialized procedures for customer service operations.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Analyzed data from customer surveys to identify trends in customer behavior.
  • Participated in ongoing training and compliance activities.
  • Provided technical support for customers in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.

Technical Analyst

V2M Technologies
02.2018 - 05.2022
  • Implemented and maintained automation processes using workflow rules, process builder, and flows to optimize daily operations
  • Created and customized reports and dashboards to provide actionable insights for management decision-making
  • Collaborated with cross-functional teams to gather and document business requirements for Salesforce enhancements
  • Implemented and customized Salesforce solutions to meet business requirements
  • Managed user setup, profiles, roles, and permission sets to ensure data security and access controls
  • Developed and executed data migration strategies, resulting in a seamless transition to Salesforce Lightning Experience
  • Handled Salesforce security models
  • Provided trainings to the Juniors and end users.
  • Implemented security measures to protect information from unauthorized access or manipulation by external sources.
  • Facilitated communication between clients and internal teams regarding technology related topics.
  • Maintained up-to-date knowledge of industry trends through attending conferences, seminars, webinars .

Education

LL.B & B.com -

LUCKNOW UNIVERSITY

Skills

  • Salesforce Configuration
  • CPQ
  • Salesforce Administration
  • Salesforce Customization
  • Salesforce Automation
  • Data Migration & Deployments
  • SOQL
  • Salesforce Lightning Experience
  • Reports & Dashboards
  • User Training & Support
  • Technical Issue Analysis
  • Technical Troubleshooting
  • Technical Support Background

Accomplishments

  • Successfully delivered Salesforce projects on time
  • Recognized for excellence in Salesforce Administration with Star Performer award
  • Appreciation mails from clients
  • Appreciation letter for resolving highest number cases in probation period.

References

Sneha Nikose / Salesforce Developer, 9284183577, sneha.nikose1@gmail.com

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2

Websites

Certification

  • Salesforce CPQ
  • Salesforce Administrator

Timeline

Salesforce Admin Specialist

G2.com
05.2022 - Current

Technical Analyst

V2M Technologies
02.2018 - 05.2022

LL.B & B.com -

LUCKNOW UNIVERSITY

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Anand Gaurav