Anand Godbole

• Prepared and managed invoices for services, products, POs, WOs, and agreements, including creating, distributing, and uploading invoices to third-party portals and handling critical HVAC branches like Baltimore.

• Conducted quality checks, inspections, and managed general service and suppression projects, shared weekly reports with management.

• Addressed HVAC-related customer service calls, handled credit/rebills, disputes, and followed up on overdue invoices and POs as per SOP.

• Demonstrated strong leadership by spearheading the HVAC Local and National billing transitions, achieving 100% accuracy and training new team members, ensuring a smooth transition and continuous process improvement.

• Managed daily status and ensured following up with customers on invoices due for payment within 0-14 days.

Enhanced process efficiency by developing and implementing SOPs for invoice management, quality checks, and customer follow-ups, resulting in timely resolution of HVAC-related queries and disputes, and improving overall operational effectiveness

• Prepare, verify, and process invoices for sales or services rendered
• Collect on accounts by sending invoice reminders and communicating with customers via Ticket system, Emails, and LiveChat support
• Provided 1st level of technical and billing support to retail customers
• Resolve valid or authorized deductions by entering adjusting entries
• Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers
• Generating invoices and account statements - Manage customer issues regarding invoices and payments using ticketing tools, emails, and LiveChat support
• Preparing reports and maintaining records of the unpaid invoices and keeping follow-up on due payments and taking required actions on the provided service
• Carry out a fraudulent check on the received orders and verify the payment source before accepting the orders and providing the service
• Process refunds to the customers for the unused period of the service on a pro-rated basis and also process refunds for the orders which fail to pass the fraud check parameters

• Backend documentation & billing with consistent accuracy
• Continuous high productivity while working on China region (Central and South China) as and when required
• Knowledge of Fright Charges
• Efficiently communicate with clients on various issues regarding process
• Reconciles Orders; investigate and resolve discrepancies
• Worked on multiple tasks as and when required at time
• Working as Junior Associate Where in the Responsibilities varied from validating Suspended shipments and bill them on correct weight and amount
• Worked for SCN E2E Team where we used to correct previous wrong Billing for customer
• Where they get paid for difference between actual weight and Billed weight
• Performing Pre-Billing Audit for team members and used to give feedback to them

• Supervision of production line for all dairy products
• Handling of walk-in clients and selling of dairy products

• Collection of data
• Data entry regarding the client's details
• Training to new joinee's