ANAND GOVINDARAJAN
Assistant General Manager
Bengaluru,KA
Summary
Results-oriented General Manager with over 15 years of international experience in the restaurant industry, recognized for exceptional performance. Expertise in planning and managing operations for small to large-scale establishments, with a strong focus on financial management and operational efficiency. Proven ability to enhance customer loyalty and drive revenue growth through strategic marketing and effective vendor management. Skilled in problem-solving within fast-paced environments, ensuring high standards of service and quality. Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
15
15
years of professional experience
5
5
Certification
Work History
Assistant General Manager
Impresario Entertainment and Hospitality Pvt. Ltd.
Bangalore
01.2024 - Current
- Company Overview: Social Bellandur isn't your typical Bangalore bar. It’s a three-story terrarium that reintroduces the essence of the 'Garden City' within its walls. Imagine a two-sided balcony overlooking a vibrant DJ area, connected by a whimsical cave tunnel. Offering an 'outdoor garden, yet indoors' experience for guests seeking a unique escape within the city.
- Managed day-to-day operations to ensure efficiency and effectiveness.
- Handled recruitment, allocation, and regular training of staff members.
- Coordinated with vendors for timely supply orders for restaurant and bar.
- Fostered friendly customer relationships to enhance loyalty and reputation.
- Maintained Management Information System (MIS) for accurate data tracking.
- Ensured compliance with departmental policies outlined in Standard Operating Procedures.
- Supervised upkeep of tools and equipment for operational readiness.
- Monitored cleanliness standards throughout the outlet to uphold hygiene.
Assistant F&B Manager
The Royal Orchid
Bangalore
06.2023 - 07.2024
- Company Overview: Hotel Royal Orchid Bangalore is located in Indira Nader, within CBD, and adjacent to KGA Golf Course. For accommodation during the G20 SUMMIT, the most preferred five-star hotel in the area offers 195 rooms and suites with views of the golf course. One of the only hotels in the city to have a rooftop temperature-controlled swimming pool, Hotel Royal Orchid houses three luxury banquet halls and a beautiful lawn which can host 2000 guests. The hotel has three signature F&B outlets: Jeff’s - Bangalore's favorites English pub, Tiger Trail - an award-winning Indian outdoor garden restaurant and Limelight - coffee shop offering indulgent world cuisine.
- Operation Management: Efficiently manage the day-to- day operations
- Training Management: Handle recruitment, allocation, and regular training of staff members
- Vendor Management: Coordinate with vendors to order necessary supplies for the restaurant and bar
- Guest Relations Management: Foster friendly relationships with customers to enhance loyalty and bolster the company's reputation
- Maintain the Management Information System (MIS)
- Ensure adherence to departmental policies as outlined in the Standard Operating Procedure of the company
- Supervise the efficient upkeep of tools by utilizing equipment and devices
- Monitor and ensure optimal cleanliness of the outlet
- Monitor restaurant phone calls to ensure timely resolution of issues.
- Maintain good coordination and transparent communication with various departments of the hotel to provide the best customer service
- Ensure that hygienic grooming standards are met.
- Maximizing food and beverage revenue involves maintaining a budget, conducting marketing and promotions, and accurately costing beverages
- Handling situations diplomatically, ensuring exceptional customer service.
- Hotel Royal Orchid Bangalore is located in Indira Nagar, within CBD, and adjacent to KGA Golf Course. For accommodation during the G20 SUMMIT, the most preferred five-star hotel in the area offers 195 rooms and suites with views of the golf course. One of the only hotels in the city to have a rooftop temperature-controlled swimming pool, Hotel Royal Orchid houses three luxury banquet halls and a beautiful lawn which can host 2000 guests. The hotel has three signature F&B outlets: Jeff’s - Bangalore's favorites English pub, Tiger Trail - an award-winning Indian outdoor garden restaurant and Limelight - coffee shop offering indulgent world cuisine.
Restaurant Floor Manager
Bar Du Port
Dubai
09.2022 - 01.2023
- Designed floor layout for restaurant, optimizing workflow and maximizing patron capacity.
- Controlled stock of floor operations, including documenting par levels and ordering supplies.
- Set workplace culture by leading by example and demonstrating hard work and diligence to daily tasks.
- Led through a customer and quality-focused approach to improve guest experience.
- Delivered pre-shift briefings setting individual and collective responsibilities.
- Reconciled floor staff tills daily and consolidated and banked weekly takings.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
- Minimized loss and misuse of equipment through proper supervision and staff training.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Bar Supervisor
Emirates Golf Club
Dubai
03.2021 - 09.2022
- Oversee overall daily bar operations
- Report any required R&M issues to management
- Short listing, interviewing and recommendations for new casual bar staff
- Induction, monitoring and ongoing training of casual bar staff
- Maintain the overall cleanliness and tidiness of the bar, server, display, glassware, and tables
- Customer service - direct inquiries/complaints to Management where applicable
- Order weekly alcohol supplies and accept deliveries
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Outlet Supervisor
Jumeirah Golf Estates
Dubai
08.2019 - 03.2020
- Maintained expertise in Micros POS system setup and maintenance.
- Evaluated reports to execute effective store action plans.
- Developed comprehensive daily, weekly, and monthly action plans to meet company standards.
- Supervised shipping and receiving functions to ensure operational efficiency.
- Prepared sales reports and reconciled accounts with a focus on financial accuracy.
- Drove customer service standards to enhance overall shopping experience.
Outlet Captain
Dubai Creek Golf & Yacht Club
Dubai
07.2013 - 07.2019
- Supported other restaurant areas in set up and cleanup for improved preparations.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Maintained safe hygiene and food handling standards for full compliance.
- Coordinated varied shift types, utilizing staff members' strengths to create cohesive service.
- Demonstrated awareness of liability issues and legal requirements by confirming legal drinking age and discontinuing service to intoxicated guests.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Met upselling goals by promoting additional menu items and increasing average transaction values.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
Outlet Captain
Ramada Chennai Egmore
Chennai
04.2012 - 06.2013
- Seated guests quickly and coordinated timely service to minimize table wait times.
- Led by example in delivering friendly, courteous service, enhancing overall customer care standards.
- Delivered positive first impressions and exceeded customer expectations through seamless front-of-house service.
- Trained and mentored large wait staff teams, offering support and guidance to increase service efficiency.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
Senior Steward
The Accord Metropolitan
Chennai
04.2011 - 03.2012
- Warmly welcomed customers, showing them to their seats and taking drink orders.
- Assisted restaurant staff in opening and closing activities through deep cleaning, cash counting and table setting.
- Monitored drink and food levels in storerooms, promptly ordering low-stock items when required.
- Personally welcomed guests and helped locate most suitable offerings through effective questioning.
- Provided information to guests regarding restrooms and exits, offering exact locations.
Steward
GRT Grand Estancia
Salem
10.2010 - 11.2011
- Maintained excellent customer satisfaction by promptly tending to guest needs and requests.
- Assisted restaurant staff in opening and closing activities through deep cleaning, cash counting and table setting.
- Served water and refilled beverages to enhance dining experience.
- Oversaw maintenance of machinery and equipment to manage wear and tear and minimize work disruptions.
- Placed and replaced silverware to use for appetizers, main dishes and desserts.
Education
Bachelor of Science - Hotel Management & Catering technology : Hospitality
SRM Institute of Hotel Management
Chennai, TN01.2010
IET Training - Hospitality
Radisson
Chennai, TN01.2009
IET Training - Hospitality
Taj Coromandel
Chennai, TN01.2008
Skills
- SOP preparation and implementation
- Management information systems
- Vendor management
- Online reputation management
- Hospitality and culinary management
- Front and back-of-house operations
- Budgeting and cost control
- Menu development and five-star dining
- and training
- Safety, sanitation, and quality control
- Guest service excellence
- Turnaround management
- Strategic marketing and sales
- Profit and growth strategies
- Bar service management certificate
- Cost control and inventory management
- Menu planning and costing
- Microsoft Office applications
- Micros POS system
- SAP software proficiency
- POSIT knowledge
- Symphony expertise
- Operation management
- Marketing promotions
- Procurement
Certification
- WSET Level 1 Award in Wine (Qcf), MMI Academy, 93%, 10/02/16
- Certified TRAIN THE TRAINER & DEVELOPING PERSONAL EFFECTIVENESS, Spearhead Training, 07/10/15
- Certified Fire Fighter
- Certified Advanced First Aider
- Advanced Food Hygiene
Personal Information
- License: UAE Driving License
- Height: 6.2 (186cm)
- Date of Birth: 03/15/90
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Languages
- Tamil
- English
- Hindi
References
REFERENCES Will be furnished on request.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 230 staff members.
- Collaborated with team of 230 in the development of Bellandur social.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Report to the Cluster General Manager and assist in managing day-to-day operations, implementing policies, and overseeing staff.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CulturePaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsFlexible work hoursCareer advancementPaid sick leaveQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
Tamil
Native language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Interests
Traveling and meeting different cultures
Timeline
Assistant General Manager
Impresario Entertainment and Hospitality Pvt. Ltd.
01.2024 - Current
Assistant F&B Manager
The Royal Orchid
06.2023 - 07.2024
Restaurant Floor Manager
Bar Du Port
09.2022 - 01.2023
Bar Supervisor
Emirates Golf Club
03.2021 - 09.2022
Outlet Supervisor
Jumeirah Golf Estates
08.2019 - 03.2020
Outlet Captain
Dubai Creek Golf & Yacht Club
07.2013 - 07.2019
Outlet Captain
Ramada Chennai Egmore
04.2012 - 06.2013
Senior Steward
The Accord Metropolitan
04.2011 - 03.2012
Steward
GRT Grand Estancia
10.2010 - 11.2011
Bachelor of Science - Hotel Management & Catering technology : Hospitality
SRM Institute of Hotel Management
IET Training - Hospitality
Radisson
IET Training - Hospitality
Taj Coromandel
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