Summary
Overview
Work History
Education
Skills
Internship
Certification
Interests
Timeline
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Anand Gupta

Anand Gupta

Kolkata

Summary

Developed strong communication and problem-solving skills within fast-paced support environment. Demonstrated ability to manage customer inquiries and resolve issues efficiently. Seeking to transition into new field, leveraging transferable skills to achieve positive outcomes.

Overview

6
6
years of professional experience
2034
2034
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Seller Support Associate Sr

Amazon
Kolkata
04.2021 - Current
  • Resolving issues related to Fulfillment by Amazon
  • Demonstrating effective, clear and professional written and oral communication
  • Providing prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues
  • Constantly in touch with Amazon Fulfillment counterparts to manage back end issues at warehouses
  • Knowledge of Inventory Management with Storage Unit and Bins
  • Assuring Seller listings on the website are active and troubleshoot technical issues and glitches with internal softwares and tools
  • Understanding Logistics and Carrier issues with Transportation of products
  • Liaising with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions
  • Actively seeking solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

Order Management Associate

British Telecom
Kolkata
09.2019 - 08.2020
  • Responsible for ensuring all customer complaints are acknowledged, recorded and resolved effectively by taking ownership
  • Responsible to deliver resolution with conformance to the process guidelines
  • Dealt with stuck orders & ensured the delivery of resolution of customer issues & complaints
  • Assists in the implementation of specific Customer Service management plans under supervision
  • Assists in creating value-based relationships with customers to optimize customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  • Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
  • Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Process Executive for Google Maps (Client)

Cognizant
Hyderabad
11.2018 - 07.2019
  • Resolve customer queries and concerns in a timely and professional manner
  • Participate in training sessions to improve knowledge and skills
  • Collaborate with team members to achieve daily targets and goals
  • Maintain accurate records of all interactions with customers using CRM software

Education

PGDM - Retail & Supply Chain Management

ISBR
Bengaluru, India
04.2001 - 05.2018

Bachelors In Commerce - Accounting & Finance

Avanthi Degree College
Hyderabad, India

Class XII - undefined

St. Lawrence High Scool

Class X - undefined

St. Lawrence High School

Skills

  • Communication

  • Inventory Management

  • Cross Departmental collaboration

  • Order Management

  • Attention to detail

  • Technical Proficiency

Internship

Reliance Retail

  • Collected feedback from different stores of Reliance Retail
  • Collated the feedback to draw conclusions and prepare a report

Certification

Business Analyst

Interests

Traveling

Playing & Following Cricket

Watching Movies

Current Affairs

Timeline

Business Analyst

08-2023

Seller Support Associate Sr

Amazon
04.2021 - Current

Order Management Associate

British Telecom
09.2019 - 08.2020

Process Executive for Google Maps (Client)

Cognizant
11.2018 - 07.2019

PGDM - Retail & Supply Chain Management

ISBR
04.2001 - 05.2018

Class XII - undefined

St. Lawrence High Scool

Class X - undefined

St. Lawrence High School

Bachelors In Commerce - Accounting & Finance

Avanthi Degree College

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Anand Gupta