ANAND GUPTA
Jaipur
Summary
A seasoned professional with a proven track record at Kraft Heinz GCC, I excel in driving operational excellence and fostering employee engagement. Leveraging skills in process standardization and coaching, I've led successful continuous improvement strategies and training programs, significantly enhancing organizational efficiency. My strategic approach and leadership have been pivotal in achieving sustainable operational improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
KHMS Coach
Kraft Heinz GCC
Ahmedabad
09.2024 - Current
- Lead the implementation of the Kraft Heinz Management System (KHMS) across the organization (Team, Tower, Pillar and Corporate Level) to ensure adherence to operational excellence principles.
- Develop and drive Continuous Improvement (CI) strategies across departments, focusing on waste reduction and efficiency enhancement.
- Conduct KHMS training programs for employees at all levels, fostering a culture of process standardization and sustainability.
- Monitor key performance indicators (KPIs) to assess the effectiveness of KHMS initiatives, and recommend necessary improvements.
- Partner with Tower and global leadership to align KHMS objectives with business goals, ensuring long-term operational sustainability.
- Drive adherence to 5S methodology to create a structured, organized, and efficient work environment.
- Responsible for the sustainability of KHMS across the organization.
- Helping the team to create the Customer Journey Mapping, Service Catalogue, KANO, SIPOC, IPA, and Process Taxonomy.
TRAINING MANAGER
Dr. B Lal Clinical Laboratory
Jaipur
05.2022 - 09.2024
- Conducted needs assessments, identified areas of improvement, and designed learning solutions to address gaps in knowledge or skills.
- Analyzed the training needs through role-wise skill and competency mapping, and identifying the exact need for the training.
- Contributed to ongoing learning and development by actively seeking feedback and asking questions.
- Creating the content according to the training needs assessment.
- Well-versed in creating the storyboards and video content.
- Collaborated with subject matter experts to develop content that was relevant to current business operations.
- Implemented changes to existing training programs based on feedback from employees, or customers.
- Assisted in the development of a new hire orientation program by designing a curriculum based on company policies and procedures.
- Evaluated the effectiveness of existing training programs through surveys, focus groups, and interviews.
- Created and maintained comprehensive training materials, including course outlines, job aids, quizzes, manuals, presentations, and other resources.
- Applied a blended learning approach to training and development, combining classroom teaching and online learning.
- Designed and delivered engaging training sessions to employees across multiple departments.
- Collaborated with business partners across various departments to develop customized learning solutions.
- Coached senior management on effective communication techniques for leading team meetings.
ASSISTANT MANAGER - TRAINING AND DEVELOPMENT
Wings Pharmaceuticals Pvt Ltd
New Delhi
07.2021 - 05.2022
- Designed learning materials, including course outlines, participant guides, job aids, presentations, e-learning modules, and manuals.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Assisted with new employee training, and conducted performance reviews to track overall progress.
- I interviewed potential job candidates and made hiring recommendations to the general manager.
- Designed and implemented the new hiring induction program.
- Liaised between managers and employees, communicating concerns and expectations to the appropriate parties.
- Done on-the-job training with the new employees and underperforming employees.
- Responsible for the productivity of the low rating employees
- Developing the training calendar.
- Adherence to the training calendar.
SALES TRAINER, L&D DEPARTMENT
Skilling You
New Delhi
10.2020 - 02.2021
- Created comprehensive presentations, materials, and resources to support the learning objectives of each session.
- Monitored the progress of learners throughout the program, and provided regular reports on their achievements against set targets.
- Encouraged open dialogue among colleagues through virtual mentoring initiatives designed to foster collaboration.
- Conducted assessments to identify areas of improvement in sales performance, and provided tailored coaching sessions.
- New employee onboarding and induction program.
- Utilized digital platforms such as Zoom, Microsoft Teams, and Skype for the remote delivery of training sessions.
- Collaborated with stakeholders across departments to develop customized solutions that met the unique needs of each learner.
SALES TRAINER
Piramal Healthcare Ltd
01.2015 - 04.2018
- Conducted a new hiring induction program.
- Provided one-on-one coaching sessions with team members to enhance their sales abilities and increase productivity.
- Conducted on-the-job training with the new joiners and low-rating employees nominated by zonal managers.
- Conducted regular reviews with managers to ensure compliance with established policies and procedures related to sales operations.
- Collaborated with other departments to develop cross-functional initiatives that promoted customer satisfaction.
- Assisted in recruiting efforts by conducting interviews of potential candidates for open positions within the company's sales force.
- Drafted detailed reports outlining the progress made by participants during training.
- Designed comprehensive assessment tools to measure the effectiveness of training.
- Collaborated with management to periodically review and update training program objectives.
- Organized and directed orientation and onboarding sessions for employees and customers.
BRANCH TRAINER
Panoramic Holidays Ltd
01.2014 - 09.2014
- Ensured compliance with company policies through regular audits and reviews
- Managed budgeting process related to training expenses including travel costs, materials procurement
- Compiled detailed reports on post-training evaluation results for management review purposes
- Provided guidance and support to new hires on policies and procedures as well as systems navigation
- Assisted with the development of effective onboarding materials for new employees
- Facilitated team building activities designed to strengthen communication between colleagues
- Created customized learning plans tailored to individual employee needs
- Monitored and evaluated training activities and program effectiveness
FIELD SALES TRAINER
Piramal Healthcare Ltd
06.2013 - 01.2014
- Developed and implemented sales training programs to improve team performance
- Documented training results using established metrics and reporting systems
- Implemented best practices across multiple departments within the organization
- Developed assessments to measure effectiveness of training initiatives
- Kept up with developments in area of expertise by reading current journals, books, and magazine articles
- Coordinated participant recruitment and training program placement
- Developed executive potential among employees in lower-level positions
- Assigned instructors to conduct training
Education
MBA - HUMAN RESOURCES MANAGEMENT
JNU
Jaipur01.2014
BACHELOR OF BUSINESS ADMINISTRATION - BUSINESS MANAGEMENT
Subodh Institute of Management & Career Studies
Jaipur04.2007
Skills
- Process Standardization
- Operational Excellence
- Learning Management Systems
- Performance evaluation
- Budget management
- Employee engagement
- Data analysis
- Program Evaluation
- Coaching and mentoring
- Workforce planning
- Training Delivery
- Needs assessment
- Curriculum development
- Multimedia content creation
- Cross-functional collaboration
- Team leadership
- Strategic thinker
- New hire onboarding
- Course Development
- Course design
- Human Resources
Certification
- Creating a Culture of Change
- Phishing Awareness Best Practices
- Talent Sourcing
- How to Design and Deliver Training Programs
- HR as a Business Partner
Languages
- HINDI, Native
- ENGLISH, Fluent
Awards And Accolades
Certifications & Achievements
- Successfully launched KHMS implementation at GCC Ahmedabad, improving process efficiency.
- Created and deployed E-Learning Solutions at Dr. B Lal Clinical Laboratory.
- Developed and standardized New Hiring Induction Programs for multiple organizations.
- Achieved highest sales recognition among all Rajasthan offices in previous roles.
- A+ rated performer at Piramal Healthcare (twice).
Affiliations
- Successfully led KHMS implementation at Kraft Heinz GCC Ahmedabad while actively pursuing professional certifications in Operational Excellence.
- Balanced full-time work with upskilling in performance management tools like RACI, SIPOC, and Process Mining.
- Mentored junior employees at Kraft Heinz, helping them grow in their careers.
- Volunteered as a guest speaker at industry conferences to share insights on process improvement and workforce planning.
- Passionate about data-driven decision-making, often applying analytical skills in personal projects like tracking personal fitness or finances.
- Active participant in marathons & fitness programs, reinforcing a disciplined and goal-oriented mindset.
- Effectively managed high-pressure projects at Kraft Heinz while maintaining a strong commitment to family and personal growth.
- Enjoys traveling and cultural exploration, using these experiences to enhance leadership and communication skills.
Expertise in Operational Excellence Tools
- Skill Gap Assessment
- Organisational Performance Method
- RACI
- Capacity Planning
- Activity Analysis
- Skill Matrix
- Back-up Matrix
- Value Creation Analysis
- Prioritization Method
- Initial Problem Analysis
- Process Taxonomy
- Process Mining
- SIPOC
- 5S
- Working Standards
- Day Start
- Service Catalogue Analysis
- Customer Dialogue Meeting Tool
- Escalation Path
- Customer Segmentation
- Voice of the Customer
Personal Information
- Father's Name: Kailash Chandra Gupta
- Date of Birth: 01/17/87
- Nationality: Indian
- Marital Status: Married
Timeline
KHMS Coach
Kraft Heinz GCC
09.2024 - Current
TRAINING MANAGER
Dr. B Lal Clinical Laboratory
05.2022 - 09.2024
ASSISTANT MANAGER - TRAINING AND DEVELOPMENT
Wings Pharmaceuticals Pvt Ltd
07.2021 - 05.2022
SALES TRAINER, L&D DEPARTMENT
Skilling You
10.2020 - 02.2021
SALES TRAINER
Piramal Healthcare Ltd
01.2015 - 04.2018
BRANCH TRAINER
Panoramic Holidays Ltd
01.2014 - 09.2014
FIELD SALES TRAINER
Piramal Healthcare Ltd
06.2013 - 01.2014
MBA - HUMAN RESOURCES MANAGEMENT
JNU
BACHELOR OF BUSINESS ADMINISTRATION - BUSINESS MANAGEMENT
Subodh Institute of Management & Career Studies
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