Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anand Gupta

Anand Gupta

Pune

Summary

Power Platform Engineer specializing in Power automate | PowerApps |Copilot studio | M365 and SharePoint development. . Holds certification in Microsoft Power Platform Fundamentals (PL-900).

Overview

14
14
years of professional experience
1
1
Certification

Work History

Power Platform engineer

Amdocs LLP
Pune
05.2023 - Current
  • Developed and modified workflows to automate business processes, significantly reducing manual effort.
    Built custom applications using Power Apps with seamless data integration from SharePoint and Dataverse.
    Integrated Copilot AI for real-time user suggestions and automated decision-making support.
    Created intelligent models with AI Builder to enhance business applications, including form processing and predictions.
    Experimented with Copilot Agents to improve user interactions through AI-driven automation.
    Assisted end-users with platform queries and troubleshooting, enhancing overall adoption of Power Platform solutions.
    Delivered training sessions to ensure effective use of Power Platform tools across teams.
    Certified in Microsoft Power Platform Fundamentals (PL-900), demonstrating foundational knowledge.

Service Operations Manager

Amdocs LLP
Pune
03.2022 - 04.2023
  • Record, classify, and promptly restore failed IT services while keeping users informed about incident status.
  • Provide first-line investigation and diagnosis, escalating unresolved and major incidents as necessary.
  • Create and submit knowledge articles, identify potential problems, and participate in incident reviews.
  • Ensure effective implementation of the Incident Management process and monitor incidents to meet service level agreements.

Deputy Manager of Operations

Vois ( Previously: Vodafone Shared Services
Pune
01.2018 - 02.2022
  • Served as a service manager for Vodafone UK's eShop project, coordinating with various teams to deliver new features and bug fixes across different platforms.
  • Organized 'Post incident review' calls after major incidents (P1, P2) to identify root causes, understand eradication steps, and discuss fixes for future reference.
  • Raised CRQ or emergency CRQ for immediate fixes that needed to be pushed to production.
  • Presented weekly review meetings to higher management for project progress.
  • Managed sprints of fortnightly releases from SIT into Pre-Production and Production, ensuring up to 10 deployments a day with no outage or impact to the business or customers during working hours.

Technical and Busines Analyst

Amdocs LLP
Pune
12.2013 - 01.2018
  • Provided L1 production support for CMG, an intelligent router/load-balancer in AT&T LTE architecture.
  • Conducted continuous quality "Production Health check," monitoring, analyzing, and mitigating errors in CMG.
  • Managed maintenance and outages, applied workarounds, and coordinated bridge calls.
  • Actively participated in client calls for system enhancements and troubleshooting.
  • Worked with UNIX commands and scripts for server maintenance and used SQL queries for business data retrieval and validation.

System and Operation Engineer

IDeaS A Sas Company
Pune
12.2011 - 12.2013

Education

Master In Computer Management MCM - Computer Science

MIT School of Management
Pune

Bachelor In Computer Applications BCA - Computer Science And Programming

Rofel College, South Gujarat University
Vapi

Skills

  • Power Automate workflow automation
  • Power Apps development
  • AI integration
  • Copilot Studio (agents)
  • Dataverse
  • Service delivery
  • Process automation

Certification

Microsoft Certified: Power Platform Fundamentals |Credential ID: 23DDF9EF43C4E731

Certification number: 8520B8-MB8506

ITIL V3 certificated, axelos ITIL v3 Foundation | AXELOS Global Best Practice | Certificate No: GR750339520AG.

Timeline

Power Platform engineer

Amdocs LLP
05.2023 - Current

Service Operations Manager

Amdocs LLP
03.2022 - 04.2023

Deputy Manager of Operations

Vois ( Previously: Vodafone Shared Services
01.2018 - 02.2022

Technical and Busines Analyst

Amdocs LLP
12.2013 - 01.2018

System and Operation Engineer

IDeaS A Sas Company
12.2011 - 12.2013

Master In Computer Management MCM - Computer Science

MIT School of Management

Bachelor In Computer Applications BCA - Computer Science And Programming

Rofel College, South Gujarat University

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Anand Gupta