Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Timeline
Generic
Anand Idagal

Anand Idagal

Module Lead
Bengaluru

Summary

Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in Infrastructure & Cloud Engineering and components configurations. Successful career history comprising more than 9+ years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet Company/Team goals.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
6
6
Certifications

Work History

Senior Technical Service Specialist

IBM
Bengaluru
09.2021 - Current
  • Managing team of 5 developers in IBM internal automation project, where team helped in acreating module/products for clients.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Enhanced team collaboration through regular meetings, clear communication, and shared goal setting.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Developed Microservices on-boarding tools leveraging Python and Jenkins
    allowing for easy creation, maintenance of build jobs, and deploy services in
    Kubernetes.
  • Managed Kubernetes cluster in rollback and rollouts methods in deployment strategies. Integrated helm packages with Kubernetes clusters for he service mesh.
  • Implement and support Microsoft Azure infrastructure and Microsoft PaaS.
  • Implemented whole production environment by Streamset configuration, Model Configuration and worked on Backend and Frontend Application Services by doing upgrade activity.
  • Assisted in modifying YAML files especially in Configuration maps and Deployment
    tool.

Cloud Analyst

Accenture
Bengaluru
01.2019 - 09.2021
  • Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
  • Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
  • Championed adoption of DevOps principles within organization, driving increased collaboration between development and operations teams.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Used metrics to monitor application and infrastructure performance.

Network Technical Support Engineer

Sutherland
Mumbai
07.2016 - 11.2018
  • Streamlined processes within technical support team through effective communication and collaboration strategies.
  • Documented all technical support activities, ensuring a thorough record of actions taken for future reference.
  • Analyzed and recommended solutions and upgrades to services to streamline processes.
  • Maintained stable operation of multiple clients' computer networks, including planning, budgeting, developing, installation, maintaining, supporting and optimizing network components.
  • Troubleshoot and maintained all networking devices and infrastructure across.
    enterprise including switches, routers and firewalls.

Technical Support Engineer

HGS
Bengaluru
06.2015 - 03.2016
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Traveled with sales engineers on customer site visits to respond to specific technical questions.

Education

Bachelor of Engineering - Electronics & Communication Engineering

City Engineering College
Bengaluru
09.2009 - 06.2015

Skills

  • Management collaboration

  • Technical communication

  • Technical understanding

  • Project Monitoring

  • Teamwork and Collaboration

  • Software Development

  • Performance Management

  • IT Operations

  • Task Delegation

  • Agile

Accomplishments



  • One level up promotion happened during Q2 of 2023
  • Enrolled Myself & encouraged all other team members to participate in watsonx challenge (Generative AI) and successfully completed by submitting video recording (Aug 2023)



Certification

MS Certified : Azure AI 900 Fundamentals

Software

Team Foundation Server

Oracle Flexcube

Murex Software

SAP C4 HANA

CyberArk

ADManager Plus

Enterprise Container Platform

Azure DevPortal

IBM Technology Zone

Mondaycom

Azure DevOps Board

Jira

IBM Garage Experience

IBM Consulting Advantage

Visual Code Studio

Anaconda

PyCharm

Dynatrace

Catchpoint

Checkmk

Timeline

MS Certified : Azure AI 900 Fundamentals

01-2024

MS Certified : Azure Solutions Architect Expert AZ 305

10-2023

OCI 2023 Certified Foundations Associate

08-2023

MS Certified : Azure DevOps Engineer Expert AZ 400

12-2022

MS Certified : Azure Administrator Associate AZ 104

11-2022

Senior Technical Service Specialist

IBM
09.2021 - Current

MS Certified : Azure Fundamental AZ 900

05-2021

Cloud Analyst

Accenture
01.2019 - 09.2021

Network Technical Support Engineer

Sutherland
07.2016 - 11.2018

Technical Support Engineer

HGS
06.2015 - 03.2016

Bachelor of Engineering - Electronics & Communication Engineering

City Engineering College
09.2009 - 06.2015

Similar Profiles

CREATE PROFILE
Anand IdagalModule Lead