Anand J
Chennai
Summary
Experienced Business Process Specialist with a strong background in process optimization and stakeholder management at NatWest Group. Over 7 years of experience in AML/KYC, emphasizing operational excellence and governance alignment within global financial institutions. Achievements include successful transaction monitoring, Agile implementation, and SOP enhancements, leading cross-functional teams to strengthen compliance frameworks. Focused on leveraging data insights and Agile practices to optimize processes and facilitate strategic decisions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BUSINESS PROCESS SPECIALIST-B7
NatWest Group
Chennai
09.2023 - Current
- Spearheaded initiatives for governance and change management in financial crime operations.
- Collaborated with Compliance, Legal, Product, and Technology teams to strengthen AML frameworks.
- Influenced key strategic decisions through engagement with senior stakeholders and audit activities.
- Managed Kanban Board to provide transparency and track progress on process improvements.
- Conducted annual SOP reviews to maintain regulatory compliance and procedural accuracy.
- Facilitated agile ceremonies including iteration planning and sprint retrospectives for continuous delivery.
- Designed 'Quick Fix' governance model, achieving a 40% reduction in SOP update cycle time.
- Promoted Agile ways of working by integrating principles into everyday operations after formal workshops.
Customer Service and Operations Analyst-B6
NatWest Group
Chennai
07.2022 - 08.2023
- Expertly managed AML Transaction Monitoring alerts (correspondent banking), ensuring accurate identification and reporting of financial crime activities, and recommended updates to watchlists.
- Led the development and delivery of comprehensive training programs for Mantas/Quantexa systems, enhancing the skillset of new and existing L1 and L2 users.
- Produced detailed investigation reports, showcasing the decision-making process, and effective communication with both internal and external banking stakeholders.
- Demonstrated leadership by chairing meetings and directing team huddles in the manager's absence, focusing on process updates and issue resolution.
SENIOR ANALYST
Standard Chartered Bank
Chennai
06.2020 - 05.2022
- Expertly reviewed and processed AML Transaction Monitoring alerts (Correspondent banking) in compliance with Group Standard Policies, ensuring a comprehensive approach.
- Rapidly advanced to the complex analysis team, skillfully handling large data sets and intricate alerts to identify transactional patterns, trends, and potential irregularities.
- Showcased superior internet research capabilities, coupled with analytical acumen, and a meticulous eye for detail.
- Formulated detailed case recommendations for the Escalation team to support potential suspicious activity reporting.
- Provided mentorship to fellow analysts, enhancing their investigative techniques, system knowledge, and regulatory compliance understanding.
SENIOR PROCESS ASSOCIATE
Tata Consultancy Service Ltd
Chennai
10.2019 - 05.2020
- Conducted KYC analysis and client remediation using a Risk-Based Approach methodology.
- Proficient in conducting in-depth reviews of client business activities, assessing industry and country risks, and evaluating products.
- Skilled in transaction analysis to detect risks, trends, and suspicious activities, including the identification of directors and Ultimate Beneficial Owners (UBOs).
F&A OPERATIONS PROCESSING SNR. REP
NTT DATA- CHENNAI
Chennai
11.2017 - 05.2019
- Acted as SME for KYC-CDD processes for corporate and individual clients.
- Conducted risk screening and stakeholder identification using LexisNexis and KYCnet.
- Authored comprehensive reports on suspicious accounts and transaction patterns.
Education
MBA - Operations And Supply Chain Management
Pondicherry University
Pondicherry01-2025
B.E - Computer Science Engineering
SKR Engineering College
Chennai01-2017
Skills
- Process improvement and optimization
- Data analysis and internet research
- Project management and operations
- Regulatory compliance and risk assessment
- Team collaboration
- Agile methodologies and training
- Transaction monitoring and investigation techniques
- Stakeholder management
- CDD / EDD
Professional Skills
- AML/KYC expertise: transaction monitoring, CDD/EDD, risk assessment
- Process optimization: SOP refinement, quick fix governance, change management
- Agile leadership: iteration planning, retrospectives, backlog grooming, Kanban management
- Tools & platforms: AML systems: Mantas, Actimize SAM, Monitor 5.5, ActOne, World Check, advanced analytics: Quantexa (trade finance, correspondent banking, NatWest Markets), workflow & agile tools: AgilePlace (Kanban board), BackOffice, Hummingbird, screening & research: Swift (ITRACS), LexisNexis, RDC, Fenergo, KYC platforms: Passport (KYCnet), GBR Direct, KYCKR, Company INFO
Languages
Tamil
First Language
English
Proficient (C2)
C2
Certification
Anti-money laundering and know your customer (510495666) IIBF Nov 2021 - Present
Affiliations
- Strategic gaming
- Badminton / Gym
- Music exploration
Timeline
BUSINESS PROCESS SPECIALIST-B7
NatWest Group
09.2023 - Current
Customer Service and Operations Analyst-B6
NatWest Group
07.2022 - 08.2023
SENIOR ANALYST
Standard Chartered Bank
06.2020 - 05.2022
SENIOR PROCESS ASSOCIATE
Tata Consultancy Service Ltd
10.2019 - 05.2020
F&A OPERATIONS PROCESSING SNR. REP
NTT DATA- CHENNAI
11.2017 - 05.2019
MBA - Operations And Supply Chain Management
Pondicherry University
B.E - Computer Science Engineering
SKR Engineering College
Similar Profiles
Raabiah KhalilRaabiah Khalil
Assistant Relationship Manager, Commercial Trainee at NatWest GroupAssistant Relationship Manager, Commercial Trainee at NatWest Group
Boomiga ABoomiga A
Customer Support and Operations Analyst at NatWest GroupCustomer Support and Operations Analyst at NatWest Group
Neha JainNeha Jain
Senior Software Engineer at Natwest GroupSenior Software Engineer at Natwest Group
Gurudath N KGurudath N K
CS&O Unit leader / AVP Quality Control CDD at NatWest GroupCS&O Unit leader / AVP Quality Control CDD at NatWest Group
Vedavalli SVedavalli S
Senior Technical Lead at Alten Calsoft LabsSenior Technical Lead at Alten Calsoft Labs