Summary
Overview
Work History
Education
Skills
References
Interests
Disclaimer
AREA OF INTERESTS
SOFTWARE PROFICIENCY
STRENGTHS & QUALITIES
Timeline
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ANAND JACOB

ANAND JACOB

Restaurant Captain
Kannur,KL

Summary

A seasoned and results-driven Hotelier with a proven track record of excellence in the hospitality industry. With over 2+ years of experience, I have consistently demonstrated the ability to elevate guest experiences and drive operational efficiency in a variety of hotel settings, from boutique luxury establishments to large-scale resorts.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Captain

Wilton Hotel and Restaurant
01.2023 - Current
  • Welcoming the guest, suggests the foods, service and clear the tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Met with chef to review daily specials and menu changes.

Waiter

Taj Bekal Resort and Spa
03.2020 - 11.2022
  • Serving foods and clean the table.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waiter

Lee Meridian
12.2018 - 04.2019
  • Welcome guests as they arrive and escort them to their tables.
  • Present menus and explain any specials or promotions.
  • Serve drinks, including water, soft drinks, and alcoholic beverages, responsibly.
  • Confirm that orders match the guests' expectations and make any necessary adjustments.
  • Set up tables and ensure all necessary supplies are stocked at the beginning of a shift.

Education

Bachelor of Hotel Management -

Sarosh Institute of Hotel Administration | Mangalore University
01.2020

Higher Secondary - undefined

Sacred Heart Higher Secondary School
Kannur, Kerala
01.2016

Secondary - undefined

Sacred Heart Higher Secondary School
Kannur, Kerala
01.2015

Skills

Dining Room Organization

References

Amer, Cheriyan, Principal, sihanst@hotmail.com, +91 8242275861, Sarosh Institute of Hotel Administration

Interests

Music, Travel, Swimming

Disclaimer

I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.

AREA OF INTERESTS

  • Waiter
  • Hospitality

SOFTWARE PROFICIENCY

  • MS Office
  • Word | Excel

STRENGTHS & QUALITIES

  • Commercial Awareness
  • Effective communication skills
  • Teamworking Skill and Problem-solving skills
  • Caring about other people
  • Collaborating and working well together with others
  • Comforting people when they need it
  • Flexibility in thinking and operating style

Timeline

Captain

Wilton Hotel and Restaurant
01.2023 - Current

Waiter

Taj Bekal Resort and Spa
03.2020 - 11.2022

Waiter

Lee Meridian
12.2018 - 04.2019

Higher Secondary - undefined

Sacred Heart Higher Secondary School

Secondary - undefined

Sacred Heart Higher Secondary School

Bachelor of Hotel Management -

Sarosh Institute of Hotel Administration | Mangalore University

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ANAND JACOBRestaurant Captain