Anand Janardan Singh
Nallasopara West
Summary
Results-driven professional with experience in equipment management and recovery operations, seeking a challenging role where I can contribute to operational efficiency and organizational growth.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Senior Officer
CMA CGM GBS India
Mumbai
10.2018 - 07.2025
- Handling Process like UK and Ireland Equipment, manually and in EDI.
- Handling to stock Reconciliation Process for Depot’s and Port’s in UK amd Ireland.
- Approved containers for reload and export, ensuring compliance with procedures.
- Managed On-hire and Off-hire status for SOC containers in the system.
- Gives Approval for container for Reload to export.
- Coordinated and scheduled meetings with agency stakeholders and supervisors in the UK and Ireland.
- Managed emails and escalations, coordinating with the team to execute activities according to standard operating procedures.
- Motivated and mentored team members to enhance process improvement initiatives.
- Performing role of Auditor for the daily activities performed by teammates.
- Implemented improvement ideas to reduce manual efforts and maintained follow-up with stakeholders.
- Facilitated team meetings to discuss project progress and address any operational challenges.
- Participated in meetings with stakeholders to discuss strategies for improving overall security posture.
- Manage and give clearance for returned empty containers suitable location or designated location
- Involment in process improvement with HO and UK agencies
- Manage All lease type of container On hire and Offhire
- Coordinated cross-functional projects to improve efficiency and communication within departments.
- Developed training programs for new employees to enhance onboarding experience.
Senior Recovery Agent
HDB FINANCIAL SERVICES Pvt. Ltd.
Mumbai
04.2016 - 06.2018
- Collected overdue payments for HDFC Bank from customers through various communication methods.
- Recovered credit card dues from customers who missed payments.
- Handled high-level customers to resolve outstanding dues from Bucket 1 and 2.
- Providing loan detail to customer.
- Conducted awareness calls to customers about their loans and EMI.
- Explained CIBIL record details to customers to help them understand their credit status.
- Received recognition for consistently achieving targets in credit collection.
- Conducted negotiations with clients to resolve outstanding debts.
- Provided training and support to junior recovery agents.
- Communicated effectively with customers via phone, email, mail, or other methods.
Education
P.G.D.M - Operations -
Welingkar Institute of Management
Mumbai 04.2021 - 01.2023
B. Com -
Mumbai University
Mumbai 06.2012 - 03.2015
HSC -
Mumbai Board
Mumbai 06.2010 - 02.2012
SSC -
Mumbai Board
Mumbai 06.2009 - 03.2010
Skills
- Project management
- Analytical Skills
- Continuous improvement
- Client relations
- Leadership qualities
- Interpersonal skills
- Effective communication
- Role adaptability
- Computer literacy
- MS-Excel
- MS-PowerPoint
- MS-Word
- Outlook
- Data entry accuracy
- Internet
- Good creativity
- Surfing
- Team Bonding
- Team Meeting
- Email Communication
- Report Preparation
- Time Management
- Multitasking
- Coordination & Follow-up
Accomplishments
- HDB Financial Services, Nominated and Received Award for Achieved Target.
- CMA CGM GBSI
- Received Propeller award for the month of February 2020.
- Promoted as “Senior Executive” in the year 2020.
- Nominated of “Samurai Award” in the year 2022
Hobbies and Interests
- Cricket and Travelling
- Streaming Movies and Web Series
Disclaimer
I hereby declare that all the above provided information is true to best of my conscience and wish to work in your company and I will assure that I will work hard and sincerely to complete the job that will be assigned to me.
Personal Information
- Date of Birth: 09/02/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
P.G.D.M - Operations -
Welingkar Institute of Management
04.2021 - 01.2023
Senior Officer
CMA CGM GBS India
10.2018 - 07.2025
Senior Recovery Agent
HDB FINANCIAL SERVICES Pvt. Ltd.
04.2016 - 06.2018
B. Com -
Mumbai University
06.2012 - 03.2015
HSC -
Mumbai Board
06.2010 - 02.2012
SSC -
Mumbai Board
06.2009 - 03.2010