Seasoned Operations Manager with Accounts payable background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager, Accounts Payable
Capgemini Technology Services
Salem
10.2018 - Current
Leading a team of 93 members as Operations Manager, Global PTP, includes teams in Poland, China, and Guatemala.
Leading the entire PTP team with 2 team managers and 8 team leads.
Handling urgent vendor queries, escalations, and sharing RCA with CAPA for all the escalations.
Direct interaction with Client GFO Directors, VPs, and CXO levels.
Initiating and participating in daily, weekly, fortnightly, and monthly calls with GFOs on the periodic performance reviews.
In charge of the in-house quality team to ensure internal transaction audits and duplicate checks are completed internally.
Conduct periodic ideation drives to generate process improvement ideas from the team.
Leading and guiding improvement projects to enhance the performance of the team.
Managing and driving engagement economics.
Providing training and coaching, planning and organizing, instilling discipline by enforcing company policies and procedures, managing performance, and constantly communicating with the team.
Skip connecting to check the pulse of the team and understand the grievances of team members.
Planning and conducting fun activities for team members to enrich the energy level of the working environment in the office.
Deputy Manager
WNS Global services
Chennai
05.2017 - 07.2018
Successfully led a team of 36 members, including 4 lead associates and 2 assistant managers, as deputy manager for the South America and Europe regions' accounts payable process.
Conducted daily review meetings to brainstorm about the day’s plan and generate execution ideas from the team.
Handled urgent vendor queries, escalations, and shared RCA with CAPA for all the escalations.
Leading and guiding improvement projects to enhance the performance of the team.
Team Leader
Maersk Global service centres
Chennai
11.2008 - 05.2017
Successfully handled the APAC and Europe PO and invoice processing team. (18 Members)
Worked as SME and trouble shooter for PO and Invoice processing team
Facilitated team meetings to discuss targets, strategies, and address any issues.
Oversaw training and development programs to enhance team skills and knowledge.
Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
Education
MBA - Finance
Dr MGR University
Chennai
05-2008
BBA - Management
Bharathidasan University
Trichy
05-2006
Skills
Accounts payable
Vendor management
Client relationship
Quality assurance
People leadership
Transformation
Transition
Project planning and development
Strategic planning
Training development
Accomplishments
Customer Service Award
Employee Excellence Award
Certification
Connected Manager – Harvard ManageMentor
Lean Six Sigma – Yellow Belt certification
Successful presentation – University of Colorado – Coursera
Organizational Behavior – How to Manage People
Lean Six Sigma Black Belt certification – MSME, Government of India – pursuing