Anand Koppal
Mumbai
Summary
Enthusiastic and experienced retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
14
14
years of professional experience
Work History
Replenishment Associate
Mumbai Travel Retail Pvt. Ltd.
T2 International Airport, Mumbai
10.2022 - Current
- Supported daily stock replenishment activities, managing the accurate transfer of goods from warehouse to retail floor
- Collaborated with team members to create and maintain visually engaging displays
- Restocked shelves and ensured displays remained visually appealing and fully stocked with brands.
- Monitored inventory levels, replenished products, and maintained detailed stock records to prevent shortages.
- Worked closely with receiving teams to unload and process incoming shipments according to store policies.
- Influencing cross-functional teams to achieve the goals set out by the replenishment department
- Performs other related duties as assigned
- Be committed to duty and operational standards
- Analyzes and assesses item-level forecasts and partners with Planning Support and Technical teams to fine-tune forecast models
Retail Sales Associate
Mumbai Travel Retail Pvt. Ltd.
T2 International Airport, Mumbai
10.2011 - 09.2022
- Assisted customers with enquiries and purchases, delivering a positive shopping experience in a fast-paced retail environment.
- Maintained comprehensive knowledge of product offerings, including luxury goods, perfumes, and alcoholic beverages.
- Supported promotional events by setting up displays and demonstrating product features to boost sales.
- Handled customer complaints professionally, resolving issues to satisfaction and maintaining store reputation.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Organized and restocked displays to maintain a visually appealing and well-stocked sales floor.
- Built strong rapport with customers by offering product recommendations tailored to individual preferences.
Front Desk Customer Service Representative
GVK Airport Limited
T2 International Airport, Mumbai
10.2010 - 09.2011
- Responded promptly to customer inquiries, providing information on store policies, promotions, and merchandise.
- Managed returns, exchanges, and refunds in accordance with company policies, ensuring smooth and customer-friendly processes.
- Resolved customer complaints effectively, maintaining a professional demeanor and finding satisfactory resolutions.
Education
Bachelor of Business Administration -
EIILM University
Skills
- Inventory Replenishment & Management
- Stock Handling & Merchandising
- Product Rotation & Shelf Organization
- Attention to Detail & Accuracy
- Team Collaboration and Communication
- Customer Service Excellence
- Sales floor support
- Promotional sales
- Sales objectives
- Communication and Interpersonal Skills
References
References available upon request.
Timeline
Replenishment Associate
Mumbai Travel Retail Pvt. Ltd.
10.2022 - Current
Retail Sales Associate
Mumbai Travel Retail Pvt. Ltd.
10.2011 - 09.2022
Front Desk Customer Service Representative
GVK Airport Limited
10.2010 - 09.2011
Bachelor of Business Administration -
EIILM University
Similar Profiles
QAMARAASIF ANSARIQAMARAASIF ANSARI
Retail Manager at Mumbai Travel Retail Private Ltd.Retail Manager at Mumbai Travel Retail Private Ltd.
Vivek ChauhanVivek Chauhan
Assistant Manager Operations. at Travel Retail Services Pvt ltd (K-HOSPITALITY)Assistant Manager Operations. at Travel Retail Services Pvt ltd (K-HOSPITALITY)
Vivek ChauhanVivek Chauhan
Assistant Manager Operations. at Travel Retail Services Pvt ltd (K-HOSPITALITY)Assistant Manager Operations. at Travel Retail Services Pvt ltd (K-HOSPITALITY)