Anand Kulkarni
Pune
Summary
Motivated individual with experience in National & International customer service, marketing and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Looking for long term & stability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive - Customer Service - NHT Collections
Credence Resource Management
02.2024 - Current
- Compliant Business Solutions for Accounts Receivable Management and Asset Protection in the healthcare, telecommunications providing effective Solutions for Business profit
- Communicated with staff, vendors and contractors regarding invoices and payment status to facilitate accounts payable and accounts receivable procedures.
- Reconciled financial statements and bank accounts and recovered accounts receivable.
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Monitored accounts receivable and billing departments.
- Organized class and maintained office records for billing, accounts receivable, and student progress.
- Communicated with clients and coordinated with AR to meet accounts receivable targets.
- Updated accounts receivable database with new accounts or missed payments.
- Prepared monthly reports of accounts receivable and accounts payable for management review.
- Collaborated with sales and service teams to assess strategies for developing accounts.
- Managed approximately 500-600 (IB-OB) calls and emails per day from clients & consumers.
Lead Generation Executive
Sidefuse
09.2023 - 01.2024
- Educated customers on product and service benefits, explaining features and answering questions
- Overcame objections using friendly, persuasive strategies
- Pitched products and services to potential customers, securing new deals and sales opportunities
- Utilized sales techniques to build customer interest and close sales
- Made average of 150-200 outbound and inbound calls per day
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
Sales and Marketing Executive
B.U Bhandari Triumph Motorcycle
12.2022 - 07.2023
- Suggested innovative ideas to increase sales and improve customer experience
- Evaluated market data to develop and create business strategies and marketing plans
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies
- Managed sales promotions and marketing strategies on major social media sites
- Utilized CRM software to track sales progression and communicate project needs
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Contributed to event marketing, sales and brand promotion
- Held Various events for customers as well as brand promotion eg (DGR, IBW, Track Day at MMRT, Coffee meets, Pune Superbike Festival, etc)
Customer Service OfficerManaged Approximately 500-
Hallmark Aviation USA
08.2022 - 11.2022
- Customer relationship management
- Lead generation and conversion management
- Cold calling and in-person customer engagement
- Establishing rapport with customers through product explanations and value propositions
- Handling inbound and outbound calls
- Handling stressful situations
- Supervisory calls
- Managing emails
- Maintaining composure in dealing with irate customers
- Managing business class customers with professionalism and expertise
- Managed approximately 200-300 (IB-OB) calls and emails per day from clients & consumers.
Store and Sale Support Manager
Kombustion Ventures LLP
03.2021 - 07.2022
- Managed a team people from various backgrounds
- Created the new distribution system of online and offline, maximizing profitability
- Over exceeded the targets by 20% and reduced the time to market time by 2
- Created and coordinated the communication and promotion policy of the international brand Shima, Racer, Zandona, Acerbis, Maxima, Putoline
- Creating monthly and yearly target for the Dealer Network and the Fleet Department
- Built and implemented the production request process for the whole dealer network
- Handling all store communication E-mail, Chats, Calls (IB-OB)
Education
HSC -
MES
Pune03.2016
MSCIT -
MES Garware
Pune03.2014
SSC -
MES
Pune03.2014
Skills
- Social Media Platforms
- Performance Improvement Strategies
- Client Meetings
- Social Media Digital Marketing
- Customer Success
- Customer Support
- Records Maintenance
- Call Center Operations
- Service Quality
- Customer Inquiries
- Customer Needs Assessments
- Customer Relationship Management
Certification
- Customer relationship management
- Customer Experience (CX) for business success
- Data science & Analytics
- Audience Target
- Unique Value Proposition
- Social Media marketing
- Selling Online
- Cybersecurity Awareness
- Agile project management
- Project management assessment
- HR management assessment
- AI beginners
Timeline
Executive - Customer Service - NHT Collections
Credence Resource Management
02.2024 - Current
Lead Generation Executive
Sidefuse
09.2023 - 01.2024
Sales and Marketing Executive
B.U Bhandari Triumph Motorcycle
12.2022 - 07.2023
Customer Service OfficerManaged Approximately 500-
Hallmark Aviation USA
08.2022 - 11.2022
Store and Sale Support Manager
Kombustion Ventures LLP
03.2021 - 07.2022
- Customer relationship management
- Customer Experience (CX) for business success
- Data science & Analytics
- Audience Target
- Unique Value Proposition
- Social Media marketing
- Selling Online
- Cybersecurity Awareness
- Agile project management
- Project management assessment
- HR management assessment
- AI beginners
HSC -
MES
MSCIT -
MES Garware
SSC -
MES
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