Anand Kumar
Hospitality Professional
New delhi,Delhi
Summary
Enthusiastic and hard-working Hospitality professional with a
winning attitude and desire to deliver an exceptional dining
experience. Focused on setting high expectations and raising
service standards. Savvy marketer with a track record of improving
revenue, and increasing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Perch Wine and Coffee Bar, White Water Cafe Pvt. Ltd
09.2023 - Current
- Oversaw daily operations of the cocktail bar and restaurant, ensuring smooth service and customer satisfaction
- Developed and implemented new and innovative cocktail programs, focusing on creativity and quality
- Keeping updated on the latest trends and advancements in cocktail making to keep the menu current and exciting
- Trained and mentored bartenders, ensuring they have the skills and knowledge to craft high-quality cocktails
- Managed inventory and supplies, ensuring the bar is well-stocked with necessary ingredients and tools.
Restaurant Manager
KHI Vasant Vihar, Pony Tumbler Hospitality LLP
New Delhi , New Delhi
12.2022 - 09.2023
- Collaborated closely with management and vendors to successfully set up the restaurant during the opening phase, ensuring a smooth and efficient operation
- Managed construction projects, overseeing the coordination of activities and ensuring compliance with safety regulations and building codes
- Liaised with licensing authorities to ensure all necessary permits and licenses were obtained in a timely manner
- Conducted regular inspections to identify and rectify any issues on the snag list, ensuring a flawless and customer-ready establishment
- Developed and implemented an effective onboarding process for new employees, ensuring a seamless integration into the restaurant's culture and operations
- Led training sessions for new staff members, ensuring they were well- equipped with the necessary skills and knowledge to deliver exceptional service
- Oversaw the procurement process for all big and small equipment, ensuring quality, cost-effectiveness, and timely delivery
- Established and maintained strong relationships with vendors, negotiating favorable contracts and managing supplier performance to ensure optimal operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Restaurant Manager
Petite Pie Shop, Vishpa rail equipment pvt. Ltd
Gurugram
08.2021 - 11.2022
- Worked closely with management to meet revenue objectives
- Followed company policies and procedures regarding the handling of cash, property, products and equipment
- Audit inventory levels to ensure product availability, and order products as necessary
- Implemented appropriate strategies to resolve adverse trends and improve sales
Assistant Restaurant Manager
Together@12th saucyspirits hospitality pvt. Ltd
Gurugram, Haryana
03.2019 - 03.2021
- Oversee employee in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines
- Perform facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts
- Complete restaurant opening and closing procedures and manage deposits
- Generate monthly reports detailing sales trends and forecasts
- Consistently motivating employees to exceed daily, weekly, and monthly sales targets while maiintaining costs and keeping employee turnover low.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Bartender
PCO
New Delhi , Delhi
03.2018 - 03.2019
- Contributed and curated cocktail menu for events and parties
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars
- Regularly assessed customer preferences, adjusting menu offerings accordingly to cater to diverse tastes while still aligning with the establishment''s brand identity
- Educated customers on drink options, according preferences or dietary restrictions.
Head Bartender
Flyp@Mtv
New Delhi , Delhi
03.2017 - 03.2018
- Prepared weekly schedules for bartenders, barback to adequately cover all shifts
- Provided for coverage in case of employee absence and adjusted staffing as necessary to meet business demands
- Monitored inventory of beverages to ensure adequate stock is maintained and to prevent excess pours or abuse by staff
- Oversaw cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations
- Reviewed sales and beverage costs, and reconciled any discrepancies in accounting
- Resolved customer complaints promptly and according to company guidelines.
Shift Leader
TGIF Fridays
New delhi , Delhi
09.2015 - 03.2017
- Oversaw operations of front-line, managed personnel, handled customer complaints
- Opening and Closing duties, reconciled cash drawers, made bank deposits on daily basis
- Managed inventory, ordered supplies and filled out incident and repair reports
- Ensured sanitation of work area, maintained store efficiency, performed various management duties as needed
Bartender/ Server
Hard Rock cafe
New Delhi , Delhi
10.2010 - 07.2015
- Maintained regular clientele through professional and friendly service
- Managed the bar by coordinating employee scheduling and inventory restocking
- Prepared up to mark beverages in a fast-paced environment
- Successfully recommended food and cocktail pairings that increased sales.
Skills
- Leadership
- Team Management
- Customer Service
- Mixology and Trends
- Financial Acumen
- Problem-Solving
- Decision-Making
- Innovative
- Resourceful
- Customer engagement
- Operations management
Education
Bachelor Of Commerce - Commerce
University of Delhi
DelhiHigh School - Commerce
Govt Co-ed Senior Secondary School
DelhiTimeline
Restaurant Manager
Perch Wine and Coffee Bar, White Water Cafe Pvt. Ltd
09.2023 - Current
Restaurant Manager
KHI Vasant Vihar, Pony Tumbler Hospitality LLP
12.2022 - 09.2023
Restaurant Manager
Petite Pie Shop, Vishpa rail equipment pvt. Ltd
08.2021 - 11.2022
Assistant Restaurant Manager
Together@12th saucyspirits hospitality pvt. Ltd
03.2019 - 03.2021
Bartender
PCO
03.2018 - 03.2019
Head Bartender
Flyp@Mtv
03.2017 - 03.2018
Shift Leader
TGIF Fridays
09.2015 - 03.2017
Bartender/ Server
Hard Rock cafe
10.2010 - 07.2015
Bachelor Of Commerce - Commerce
University of Delhi
High School - Commerce
Govt Co-ed Senior Secondary School