Anand Kumar
Gurgaon
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Develops strategies, provides training, sets goals and obtains team feedback. Data Scientist familiar with gathering, cleaning and organizing data for use by technical and non-technical personnel. Advanced understanding of statistical, algebraic and other analytical techniques. Highly organized, motivated and diligent with significant background in data analytics by using Python, SQL and PowerBI tool.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
FA GIFTS PRIVATE LIMITED
09.2017 - Current
- Analyzed data for the team performance by using various tools like SQL server, Python and Excel.
- Created a performance Dashboard by using Power BI.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked on chargebacks by contacting the gateways( Paypal, Paytm, Payu and Razorpay) and banks by submitting relevant documents and contacting respecting Banks.
Data Analyst Intern
Boston Institute Of Analytics
09.2023 - 01.2024
- Conducted comprehensive market research using various online sources, supporting the development of targeted marketing strategies.
- Utilized predictive modeling techniques to provide forecasts on future business trends, guiding strategic planning efforts.
- Streamlined data collection processes by implementing efficient data mining techniques.
- Developed detailed documentation outlining project methodologies, providing clear guidance for future analysts working on similar projects.
- Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
Chat Support Executive
Mattsen Kumar Services Private Limited
11.2016 - 08.2017
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Discovered and resolved complex customer issues to reduce negative impact on business outcomes.
Customer Service Executive
Polaris
06.2015 - 09.2016
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Bachelor of Business Administration - Finance
IIMR
NEW DELHI07.2015
Skills
- Key performance indicators
- Performance improvement
- Employee Evaluation
- Daily workflow improvement
- Staff education and training
- SQL
- Python Coding(Numpy and Pandas)
- PowerBI
- Machine Learning
- Statistics for Data Science
- Advance Excel
- Tableau
- Mentoring
- Documentation And Reporting
Certification
Data scientist and analytics certified from Boston Institute of Analytics.
Accomplishments
- The findings are as below:
- 1.The number of cards that have been issued so far by your bank.
2.The number of users who use the card.
3.The average amount of transactions.
4. The transactions increase for a particular month/day/time.
5.The number of online/chip/swipe transactions if it was done.
6. The top and bottom 10 merchants both in terms of transactions and amount.
7. The top and bottom 10 merchant states both in terms of transactions and amount.
8.The top and bottom 10 merchant category codes both in terms of transactions and amount.
9. The overall fraud rate for your cards portfolio.
10. If any merchant category having the high fraud rate then found the merchant category.
11. The total fraudulent amount that your bank has incurred so far.
12.The number of users and cards were affected by the fraudulent transactions.
13. Created the classification model to predict the fraud.
Timeline
Data Analyst Intern
Boston Institute Of Analytics
09.2023 - 01.2024
Team Leader
FA GIFTS PRIVATE LIMITED
09.2017 - Current
Chat Support Executive
Mattsen Kumar Services Private Limited
11.2016 - 08.2017
Customer Service Executive
Polaris
06.2015 - 09.2016
Bachelor of Business Administration - Finance
IIMR
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