Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Availability
Certification
Work Preference
Software
Languages
Interests
Websites
Anand Kumar

Anand Kumar

Assistant Manager Training
Gurugram,Haryana
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

A results-driven Assistant Manager with over 6 years of experience in retail, crypto, fintech and content moderation. Skilled in MS-Office, team handling and able to drive results. Detail-oriented and analytical, with a talent for problem-solving and effective communication.

Overview

6
6
years of professional experience

Work History

Assistant Training Manager

Concentrix
Gurugram, Haryana
01.2024 - Current
  • Managed and reported on account training activities, batch planning, and new process implementations to meet deadlines for training curriculums and update disseminations
  • Executed strategies for efficient management of team and resources in order to streamline the delivery process
  • Maximized client utilization through regular communication and feedback mechanisms
  • Enhanced communication through business reviews with vendor managers
  • Collaborated with diverse groups of stakeholders to ensure the success of training-focused initiatives

Lead Training & Quality

Concentrix
Gurugram, Haryana
02.2020 - 01.2024
  • Offered constructive feedback, coached and trained new hires to ensure smooth transition into work environment
  • Ensured consistent success by maintaining a first-pass rate exceeding 95%, and achieving an overall end-to-end throughput surpassing 92%
  • Facilitated seamless transition for new clients
  • Implemented accelerated learning techniques to maximize learners’ engagement during training sessions
  • Provided valuable input for curriculum improvements based on internal customer feedback and Training Needs Analysis
  • Assisted the Instructional Design team in crafting training content for diverse delivery modes like CBT, classroom, interactive and job aids

Customer Service Executive

Teleperformance
Jaipur, Rajasthan
09.2018 - 02.2020
  • Efficiently addressed customer queries within targeted handle time, maintaining high levels of satisfaction
  • Provided top-notch service to customers across multiple geographical locations
  • Engaged customers across multiple communication platforms such as chat, email and voice

Education

Bachelor of Technology - Civil Engineering

Poornima Group of Institutions, Jaipur, Rajasthan, India
07.2014 - 06.2022

Senior Seconday School - Science

St. Joseph's School, NTPC, Kahalgaon, Bhagalpur, Bihar, India
04.2013 - 04.2014

Skills

  • Technical Analysis
  • Improvement Recommendations
  • Best practices and methodologies
  • Process Implementation
  • Call Monitoring
  • Issue Resolution
  • Data Analysis
  • Mentoring and training
  • Classroom oversight
  • Materials Preparation
  • Course Development
  • New Hire Training
  • Curriculum Design
  • Learning Management Systems
  • Mentoring abilities
  • Diversity and Inclusion
  • Training facilitation

Accomplishments

  • Best Trainer
  • Excellence Award

Timeline

Assistant Training Manager - Concentrix
01.2024 - Current
Lead Training & Quality - Concentrix
02.2020 - 01.2024
Customer Service Executive - Teleperformance
09.2018 - 02.2020
Poornima Group of Institutions - Bachelor of Technology, Civil Engineering
07.2014 - 06.2022
St. Joseph's School - Senior Seconday School, Science
04.2013 - 04.2014

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Training - Evolve Certified

Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid time offTeam Building / Company Retreats

Software

MS Office

MS Outlook

Google Sheets

Google Docs

Google Slides

Languages

Hindi
Native language
English
Upper Intermediate (B2)
B2

Interests

Photography

Sketching

Websites

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Anand KumarAssistant Manager Training