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Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Availability
Certification
Work Preference
Software
Languages
Interests
Websites
Hi, I’m

Anand Kumar

Assistant Manager Training
Gurugram,Haryana
Anand Kumar

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

A results-driven Assistant Manager with over 7 years of experience in retail, crypto, fintech and content moderation. Skilled in MS-Office, team handling and able to drive results. Detail-oriented and analytical, with a talent for problem-solving and effective communication.

Overview

7
years of professional experience

Work History

Genpact
Gurugram, Haryana

Assistant Training Manager
08.2025 - Current

Job overview

  • Training new hires to perform cross-training exercises with experienced workers.
  • Communicate learning and performance objectives, schedules, and training assessments to upper management.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Conducting orientation sessions and organised on-the-job training for new hires.
  • Implemented new learning strategies depending upon employees' skill levels.

Concentrix
Gurugram, Haryana

Assistant Training Manager
01.2024 - 08.2025

Job overview

  • Managed and reported on account training activities, batch planning, and new process implementations to meet deadlines for training curriculums and update disseminations
  • Executed strategies for efficient management of team and resources in order to streamline the delivery process
  • Maximized client utilization through regular communication and feedback mechanisms
  • Enhanced communication through business reviews with vendor managers
  • Collaborated with diverse groups of stakeholders to ensure the success of training-focused initiatives

Concentrix
Gurugram, Haryana

Lead Training & Quality
02.2020 - 01.2024

Job overview

  • Offered constructive feedback, coached and trained new hires to ensure smooth transition into work environment
  • Ensured consistent success by maintaining a first-pass rate exceeding 95%, and achieving an overall end-to-end throughput surpassing 92%
  • Facilitated seamless transition for new clients
  • Implemented accelerated learning techniques to maximize learners’ engagement during training sessions
  • Provided valuable input for curriculum improvements based on internal customer feedback and Training Needs Analysis
  • Assisted the Instructional Design team in crafting training content for diverse delivery modes like CBT, classroom, interactive and job aids

Teleperformance
Jaipur, Rajasthan

Customer Service Executive
09.2018 - 02.2020

Job overview

  • Efficiently addressed customer queries within targeted handle time, maintaining high levels of satisfaction
  • Provided top-notch service to customers across multiple geographical locations
  • Engaged customers across multiple communication platforms such as chat, email and voice

Education

Poornima Group of Institutions
Jaipur, Rajasthan, India

Bachelor of Technology from Civil Engineering
07.2014 - 06.2022

University Overview

St. Joseph's School
NTPC, Kahalgaon, Bhagalpur, Bihar, India

Senior Seconday School from Science
04.2013 - 04.2014

University Overview

Skills

  • Technical Analysis
  • Improvement Recommendations
  • Best practices and methodologies
  • Process Implementation
  • Call Monitoring
  • Issue Resolution
  • Data Analysis
  • Mentoring and training
  • Classroom oversight
  • Materials Preparation
  • Course Development
  • New Hire Training
  • Curriculum Design
  • Learning Management Systems
  • Mentoring abilities
  • Diversity and Inclusion
  • Training facilitation

Accomplishments

Accomplishments
  • Best Trainer
  • Excellence Award

Timeline

Assistant Training Manager
Genpact
08.2025 - Current
Assistant Training Manager
Concentrix
01.2024 - 08.2025
Lead Training & Quality
Concentrix
02.2020 - 01.2024
Customer Service Executive
Teleperformance
09.2018 - 02.2020
Poornima Group of Institutions
Bachelor of Technology from Civil Engineering
07.2014 - 06.2022
St. Joseph's School
Senior Seconday School from Science
04.2013 - 04.2014
Availability
See my work availability
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Certification

  • Training - Evolve Certified

Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid time offTeam Building / Company Retreats

Software

MS Office

MS Outlook

Google Sheets

Google Docs

Google Slides

Languages

Hindi
Native language
English
Upper Intermediate (B2)
B2

Interests

Photography

Sketching

Websites

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Anand KumarAssistant Manager Training