Anand Kumar
Hyderabad
Summary
Customer success and sales leader with 15+ years of experience driving adoption, retention, renewals, and growth across enterprise customers. Proven track record in building and leading high-performing teams, delivering measurable customer outcomes, and enabling digital transformation journeys. Recognized for transforming customer relationships into long-term value through success planning, executive engagement, and cross-functional leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager II / RSM (EMEA, API)
Dell Technologies
Hyderabad
09.2022 - Current
- Lead a team of 20+ professionals, responsible for customer adoption and retention across the Dell Professional Services Portfolio.
- Expanded professional services to over $20 million across seven SMB regions through adoption-led success strategies.
- Conducted executive business reviews (EBRs) to align customer adoption with strategic goals.
- Leveraged Salesforce CRM at Dell for pipeline, forecasting, and customer health tracking.
- Launched structured coaching programs to drive adoption playbooks, boosting team productivity by 25%.
Inside Sales Manager I (NA/UK)
Dell Technologies
Hyderabad
09.2019 - 07.2022
- Manager of Inside Sales team & Product Specialist.
- Drove renewal and expansion outcomes by enabling the adoption of Dell Services across enterprise customers.
- Built and managed high-performing sales and coaching teams, ensuring consistent achievement of customer success and sales metrics.
- Partnered cross-functionally with Product, Services, and Delivery to strengthen customer success strategies.
- Mentored teams on consultative engagement, emphasizing adoption, and long-term customer outcomes.
Inside Product Specialist (NA SMB & Enterprise)
Dell Technologies
Hyderabad
06.2017 - 06.2019
- Acted as a services product specialist, coaching teams on positioning Dell Services to drive customer outcomes.
- Used Salesforce CRM insights to boost attach rates and increase adoption across SMB accounts.
- Collaborated with delivery to ensure customers achieved time-to-value from purchased services.
- Ability to demonstrate by example when required (selling Dell’s Services Products to the customer)
Sales Coach
Dell Technologies
Hyderabad
01.2015 - 12.2016
- Help businesses achieve revenue targets through training and coaching of the new team members,
- Mentoring, coaching on selling skills, and monitoring mentees' individual performance to ensure they meet the process and individual targets.
- Partnering with Team managers/Process lead to drive Revenue targets
through weekly/Daily reporting within the team. - Assist peers/ mentee’s to meet their full selling potential through frequent
evaluations and proactive mentoring. - Presenting weekly and monthly reports to team members to improve upon
their opportunity areas.
Sales Representative
Dell Technologies
Hyderabad
01.2010 - 12.2014
- Being part of the Revenue Generation team, my primary responsibility was to make outbound calls to sell new laptops and desktops, along with software and services tailored to customer needs.
- Maintain business relationships with accounts, and continue to grow the pipeline by outbounding to new customers.
- Analyze needs, relay product information, provide quotes, and sell Dell's full portfolio of devices. Conduct training sessions on reducing the Cost of Dissatisfaction (COD).
Customer Service Representative
WNS Global Services
Gurgaon
10.2009 - 04.2010
- Assisted customers by answering inquiries and resolving issues promptly.
- Provided product information to help customers make informed decisions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
BBA -
Integral University
Skills
- Leading High-Performing Teams
- Executive Business Reviews
- Cross-functional Collaboration
- Salesforce CRM
- Multicloud Solutions
- Data-Driven Decision Making
- Team motivation and leadership
- Customer Success Strategy
- Success Planning
- Sales Negotiation
- Customer Retentions
Accomplishments
- Customer Success Transformation, Drove a 20% YoY increase in revenue by aligning Dell Services adoption with customer business outcomes.
- Churn Reduction, Leveraged Salesforce CRM dashboards to flag at-risk accounts, implementing success plans that reduced churn risk by X%.
- Expansion & Growth, Grew Professional Services pipeline to $20M+ across SMB regions by focusing on customer value realization.
- Executive Engagement, Led quarterly executive business reviews (EBRs) with enterprise customers, strengthening C-level partnerships and improving retention.
- Team Enablement, Created adoption-focused coaching playbooks, boosting attach rates and productivity by 25% while lowering attrition by 15%.
- Recognition, Awarded 'Top Sales Manager 2023' for driving 40% uplift in customer adoption-driven revenue.
Certification
- AWS certified cloud practitioner
- Advanced sales strategies: focused on innovative sales techniques and strategies for market expansion, provided by Dell
- Leadership in sales covers effective team management and leadership principles for sales managers
Websites
Timeline
Sales Manager II / RSM (EMEA, API)
Dell Technologies
09.2022 - Current
Inside Sales Manager I (NA/UK)
Dell Technologies
09.2019 - 07.2022
Inside Product Specialist (NA SMB & Enterprise)
Dell Technologies
06.2017 - 06.2019
Sales Coach
Dell Technologies
01.2015 - 12.2016
Sales Representative
Dell Technologies
01.2010 - 12.2014
Customer Service Representative
WNS Global Services
10.2009 - 04.2010
BBA -
Integral University
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