Anand Kumar
Varanasi
Summary
Dynamic and results-driven professional with extensive experience at Lapinoz Pizza, excelling in store operations oversight and customer service management. Proven track record in team leadership and employee training, enhancing operational efficiency and customer satisfaction. Skilled in inventory control and cash management, fostering a positive work environment and driving sales growth.
Overview
4
4
years of professional experience
Work History
Store Manager
Lapinoz Pizza
Mathura
10.2025 - Current
- Ensured daily operations ran smoothly by overseeing store processes and employee tasks.
- Trained staff on customer service best practices to enhance guest satisfaction.
- Implemented promotional displays to drive sales and attract customer attention.
- Conducted regular staff meetings to communicate expectations and address concerns.
- Monitored food safety and cleanliness standards to maintain compliance with health regulations.
- Developed staff schedules to optimize coverage during peak hours and reduce labor costs.
- Executed inventory audits to ensure accuracy and minimize discrepancies.
- Trained employees on cash register operations and customer transaction processes.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
Store Manager
Lapinoz Pizza
Varanasi Ravindrapuri
11.2024 - 07.2025
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Cashier Team Lead
Lapinoz Pizza
Varanasi Ravindrapuri
11.2022 - 08.2024
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Communicated with customers and team members to solve problems.
- Set up new sales displays each week with fresh merchandise.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Restocked and organized merchandise in front lanes.
Kitchen Staff Member
Lapinoz Pizza
Varanasi orderly
05.2022 - 11.2022
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Learned other teammates' work tasks to train as backup.
- Transported food items from storage areas to kitchen for prepping.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Followed recipes and chef instructions to prepare food correctly.
- Trained new staff on food preparation and safety procedures.
- Followed food safety practices and sanitation guidelines.
- Pushed, pulled and transported large loads and objects.
- Stocked and rotated food items according to expiration dates.
Education
Bachelor Of Commerce - Business Accounting Finance
MP Memorial School & Hostel
VaranasiSkills
- Hourly shift management
- Shift check-list
- Marketing and promotion
- Customer service
- Expense tracking
- Problem-solving
- Inventory control
- Inventory management
- Customer relations
- POS systems
- Cash management
- Recruitment and hiring
- Store operations
- Team leadership
- Team building
- Customer response
- Operations
- Friendly and positive
- Staff management
- Kitchen sanitation
- Recipe-based cooking
Languages
- English
- Hindi
Languages
English
Beginner
A1
Timeline
Store Manager
Lapinoz Pizza
10.2025 - Current
Store Manager
Lapinoz Pizza
11.2024 - 07.2025
Cashier Team Lead
Lapinoz Pizza
11.2022 - 08.2024
Kitchen Staff Member
Lapinoz Pizza
05.2022 - 11.2022
Bachelor Of Commerce - Business Accounting Finance
MP Memorial School & Hostel