Hi, I’m
ANAND KUMAR
Noida
Summary
Well-qualified 'Customer Retention Manager' with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
years of professional experience
4
years of post-secondary education
Work History
Think & Learn Pvt. Ltd.
Retention Manager
03.2023 - Current
Job overview
- Managed over 135 customer calls per day with team of 4 professionals.
- Increased retention from 26% to 51%.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
Think and Learn Pvt Ltd
Senior Associate
06.2019 - 03.2023
Job overview
- Managed over 50 customer calls per day.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Trained and supported new team members, maintaining culture of collaboration.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Developed new sales opportunities through development and rollout of promotional plans.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Maintained relationships with customers to maximize sales opportunities.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Unacademy
Educator
05.2018 - 06.2019
Job overview
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Chanakya IAS Academy
Faculty
03.2018 - 05.2018
Job overview
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Developed creative and effective teaching methods for course content to capture students attention.
ALS Private Limited
Associate Faculty
01.2015 - 03.2018
Job overview
- Provided students with constructive, encouraging and corrective feedback.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Education
Manipal UniversityKarnataka
Bachelor of Engineering from Industrial & Production
07.2009 - 06.2013
Skills
- Team Leadership
- Motivational Techniques
- Client Interactions
Communication and Interpersonal Skills
Customer Relationship Management (CRM)
Problem-Solving and Creativity
- Complaint Management
- Communications Strategies
- Project Coordination
Sales and Upselling Skills
Data Analysis and Decision-making
Timeline
Retention Manager
Think & Learn Pvt. Ltd.
03.2023 - Current
Senior Associate
Think and Learn Pvt Ltd
06.2019 - 03.2023
Educator
Unacademy
05.2018 - 06.2019
Faculty
Chanakya IAS Academy
03.2018 - 05.2018
Associate Faculty
ALS Private Limited
01.2015 - 03.2018
Manipal University
Bachelor of Engineering from Industrial & Production
07.2009 - 06.2013
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