Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ANAND KUMAR RV

Bangalore

Summary

Highly skilled IT service delivery professional with over 15 years of dedicated service at Shell. Known for a solution-oriented approach and passion for business-proximate roles. Experienced in end-to-end management of IT operations and programs across multiple regions, with a deep understanding of diverse IT landscapes. Able to deliver tailored solutions that meet unique business unit needs.

Experienced Leader in Service Management with a track record of successfully leading high-impact projects and programs, including on-site support (OSS), network and server provisioning, and data center migrations. Adept at guiding cross-functional teams through complex projects, ensuring timely delivery and alignment with strategic objectives. Skilled in estimating work effort, preparing budgets and schedules, and managing billing processes to drive efficiency gains, cost savings, and quality improvements.

Overview

15
15
years of professional experience

Work History

IT Operations Manager

STCB
Bangalore
10.2021 - Current
  • Managed relationships with central teams (ET-SOM, suppliers, OIC, IRM, ET&P), SOM, Business IT teams, and ISPs
  • Provided regular communications to stakeholders regarding IT service status, developments, SLAs, and demand forecasts
  • Monitored and managed service levels of vendors and IDSO teams
  • Performed supplier relationship management and managed supplier escalations
  • Established and optimized global processes to streamline operations and enhance productivity
  • Acted as an escalation point for operational issues and delivered improvement programs
  • CLM Role- worked closely with cross-functional teams to ensure seamless integration and execution of CLM processes within the IGU-PTSOM
  • Served as the focal point for the Asia-Pacific (APAC) region in IT Disaster Recovery Management and Testing (ITDRMT), ensuring robust disaster recovery plans and testing protocols
  • Implemented an Information Risk Management program to protect assets and ensure compliance
  • Engaged with the business to identify and implement IT service improvements
  • Proactively managed and resolved IT incidents, minimizing downtime and ensuring swift restoration of services to maintain operational continuity
  • Handled a budget for IT infrastructure projects and services

Service Assurance Manager

STCB
Bangalore
03.2020 - 09.2021
  • Focus on operational excellence, increase productivity and satisfaction of P&T end users
  • Manage relationships with ISPs, internal leadership teams, and external stakeholders
  • Developing and implementing IT policy and best practice guides for the organization
  • Manage Non-GI Infrastructure for P&T Laboratory at Bangalore
  • Deliver efficiency, cost and quality improvement targets
  • Play a vital role in implementing an Information risk management program
  • Full ownership for requests, problems, and questions of P&T Lab users

Engineering Integration Analyst/Support Engineer

STCB labs
Bangalore
10.2015 - 02.2020
  • End to end operational support of key lab applications such as OpenLab, ELN, SecurePCD/OT
  • Support as part of global team supporting P&T Lab sites globally
  • Identify infrastructure issues and coordinate with infrastructure service providers
  • Use of a variety of documentation, support, compliance, and reporting tools
  • Conduct and assist with IRM review of lab PCD environments

Technical Lead

Getronics (STCB)
01.2010 - 01.2015
  • Coordinate with OSS, TLS and suppliers, manage IT Services for Shell Technology India Bangalore
  • Coordinating with key stakeholders from Enterprise Projects, Engineering Services
  • Manage procurements and coordinate with asset integrity for invoice validation
  • Focal point for Group Infrastructure, Network Security, Mobility services, Information Security

Education

Bachelor of Science -

Bangalore University
Bangalore

Skills

  • Agile Methodologies
  • Budgeting
  • Project Coordination
  • Effective Issue Resolution
  • Strategic Decision Making
  • IT Support and Management
  • Quality Assurance
  • Analytics Reporting Tools
  • Network Infrastructure Management
  • Data management
  • Team Collaboration
  • Business continuity planning
  • Disaster Recovery Planning
  • Stakeholder Communication
  • Team Development
  • Cybersecurity Best Practice Implementation

Accomplishments

  • Awarded for best service operations in STCB by maintaining operations during COVID, Received PTX/G VP Quarterly Award in 2020 from David Torres.
  • Successful transition of office campus.

Timeline

IT Operations Manager

STCB
10.2021 - Current

Service Assurance Manager

STCB
03.2020 - 09.2021

Engineering Integration Analyst/Support Engineer

STCB labs
10.2015 - 02.2020

Technical Lead

Getronics (STCB)
01.2010 - 01.2015

Bachelor of Science -

Bangalore University

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