A result driven professional around 12 years of cross-functional experience in the areas of Trade Finance and General Banking Operations Management. A creative thinker with good operational, communication & relationship building skills; strong ' analytical, problem solving & organizational abilities .Accomplished in strategic planning and operations management, I leveraged my expertise at SBER BANK to enhance trade finance operations, fostering cross-functional collaboration and securing long-term client partnerships. My adaptive nature and strong negotiation skills propelled operational excellence and customer satisfaction, underscoring my talent for driving significant business outcomes.
Servicing Corporate Client in their Trade transaction (LC/BG/IMPORT/EXPORT)
Handing Transaction of BG issuance and BG advising
Handling Transaction of issuance of lmport LC and lmport payment (Advance and Direct payment)
Handling Collection documents under LC and settling its payment.
Closure of Shipping bills and Bill of Entry of lmport and Export transaction of the corporate clients
With Part of Fl segment, performing some part of treasury as Deal Booking for transaction,
Providing Rates to customer for transaction.
Direct Interaction with Banks for resolving there problem and queries related to trade transaction.
Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Responsible for servicing of Corporate Clients and being the single point of contact for their trade Transactions
Handling frade transaction related -Export advance, Inward remittance and also processing of lmport Payments (Advance and direct payment related transaction).
Handling Transaction Related lssuance of Bank Guarantee and LC.
Sending BOE and Export advance reminders to client and follow up for timely closure of Old Pending Bill of entryand Export advance .
Processing Export bill (Lodgment and discounting of bills) and Advising export LC.
Processing lmport bill (Lodgment and relisation)
Export-Collection, Pre-shipment & Post-shipment finances,
lnland Trade - Inward and outward bills
lmports remittances, collection bill handling
Monitoring overall function of process, identifying improvement area and implementing adequate measures to maximizing customer satisfaction Ensuring timely processing of trade
transactions with due diligence.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Responsible for servicing of Corporate Clients and being the single point of contact for their trade finance
Handling Trade Transaction related -Export advance, Inward remittance and also processing
lmport Advance and direct payment related transaction.
Handling Transaction Related lssuance of Bank Guarantee and LC.
Sending BOE and Export advance reminders to client and follow up for timely closure of Old Pending Bill of entry and Export advance
Processing Export bill (Lodgment and discounting of bills) and Advising export LC.
Processing lmport bill (Lodgment and relisation)
Export-Collection, Pre-shipment & Post-shipment finances, GR release, GR waiver issuance handling.
Inland Trade - Inward and outward bills
lmports remittances, collection bill handling
Follow up for the timely submission of bill of entry & export regularization
Guiding and coaching team members.
Responsible for internal audit and compliance.
Booking deals (FX - transaction rates buying and selling of currencies) for our corporate customers.
Scrutinizing all the documents processed by Trade Desk, thereby ensuring nil rejection of cases
by' CentralProcessing Team.Authorizing trade transactions in multiple application software's of the Bank.
Timely implementation of new process rolls outs from Product Team.
Time to Time follow up with clients for Overdue lmport & Export Bills, Outstanding Bill of Entry,
Enhanced customer satisfaction by providing expert advice on foreign exchange products and services, leading to increased client retention rates.
Handling Trade Transaction related -Export advance, Inward remittance and also processing Advance and direct payment related transaction.
Handling Transaction Related lssuance of Bank Guarantee andLC.
Sending BOE and Export advance reminders to client and follow up for timely closure of Old Pending Bill of entry and Export advance.
Processing Export bill (Lodgement and discounting of bills) and Advising export LC. Coordinate with branch banking to ensure escalated technical issues are resolved on time.
Provide regular and timely report for MIS to track and analyse performance for different teams to senior management.
Monitoring overall function of process, identifying improvement area and implementing adequate measures to maximizing customer satisfaction.
Ensuring timely processing of trade transactions with due diligence.
Handling General Transactions Such as RTGS /NEFT/FUND/SALARY transfer of corporate well as retail customer.
Processing of Customer Instructions regarding their accounts, Retail/corporate customermop and signature updation...Net banking password/net banking updation etc. . Handling Corporate and Retail account opening and Fd booking of corporate customer
Handling CMS cheque printing of customer in bulk.
Multiple times got appreciation from Senior for My regular performance related General and trade related transaction.
Multiple customer had shared their appreciation towards my work and for proc essing there transaction timely and for resolving there queries which helped them to process there
transaction smoothly and timely.
Process: Retail Operations-Noida.
Handling Corporate and Retail account opening including CurrentAccounts and Savings accounts.
Taking care of customer's KYC maintenance along with other servicing activities.
Taking care of both inward & outward clearing activities, checking andpassing of Cheques through CTS application.
Contributed to team success by completing jobs quickly and accurately.
Process: MASHREQ Bank (UAE) -CCAM. . .)
Reviewing of account opening & servicing form including legal documents of Corporate and Retail customers as Per bank policy.
Screening of application under risk matrix with E name check (WorldCheck) for avoidance of fraud to the bank.
KYC maintenance through prior business & compliance approval as perdelegation matrix.
lssuance of other bank security items to customer such as Debit cards, Chequebooks, Online banking, FD booking, etc.
Strategic planning
Talent development
Operations management
Cross-functional collaboration
Operations planning
Adaptive nature
Flexible to work in 24*7 shifts
Organized with effective time management skills
Strong negotiating skills and capacity
Strong written and verbal communication skills & equally strong Listening skills