Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Personal Information
Timeline
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ANAND KUMAR YADAV

Kolkata,WB

Summary

Above 4 years of experience with an ability to generate new business, people-oriented, outgoing individuals that earn a high degree of loyalty with staff, customers and vendors. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in financial services and customer support and working in 24/7 uptime environment.

Overview

5
5
years of professional experience

Work History

Phone Support Specialist

Revolut
Remote
02.2023 - Current
  • Handling 15-20 Transactional queries per day received through Jira and assisting user over call
  • Working on Jira Tickets and gaining constant knowledge via Confluence around banking and finance
  • Coordinating with Technical team for bug fixes and account managers for transactional related issues
  • Providing excellent user experience via in-app live chat, phone, and email
  • Responding to inquiries regarding policies and features including Transfers and Top-up
  • Collaborating with other teams via Slack internationally to tackle any user issue
  • Thorough knowledge of Policies & Processes in Transactional vertical
  • Integrity and discretion in dealing with sensitive information in BackOffice and ensuring data privacy at all times
  • Take Ownership for query resolution, adhering to SLAs and maintaining quality work throughout.
  • Received promotion to role of GURU, handling Manager escalation calls within span of three months

ERC Senior Associate

Amazon Development Center (India)
Remote
10.2021 - 09.2022
  • Receive 40-50 inbound calls & log all queries received through phone & email in Panorama: Trouble Ticketing tool
  • Responsible to work on Panorama, Ticketing tools to resolve queries received from employees in US
  • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
  • Adhere to defined processes and ensure delivery in accordance with set quality standards
  • Thorough knowledge of policies & processes for multiple Customers group
  • Ensure Service level are achieved at all times for HRS processes
  • Integrity and discretion in dealing with sensitive information and ensuring data privacy at all times
  • Take ownership for query resolution and individual metric.

Senior Academic Counselor

Vedantu
Remote
07.2020 - 10.2021
  • Research market and related products
  • Dealing in B2C
  • Listen to customer requirements and present appropriately to make sale
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression
  • Maintain and develop relationships with existing customers in person and via telephone calls and emails
  • Cold call to arrange meetings with potential customers to prospect for new business
  • Gather market and customer information
  • Challenge any objections with view to getting customer to buy
  • Performed accurate, rapid cost calculations and providing customers with quotations
  • Review own sales performance, aiming to meet or exceed targets
  • Attend team meetings and share best practice with colleagues

Business Development Executive

Ishir
Noida, UP
06.2019 - 03.2020
  • Pitching products and/or services
  • Prospecting, generating, qualifying, processing and following up on new sales leads and appointment setting for sales team
  • Initiates lead generation strategies that include inbound/outbound sales and marketing
  • Effectively communicate and present Digital, Web and Mobile solution & value proposition to customers
  • Providing consistent, concise, accurate and timely weekly/monthly sales lead generation activity reports to management
  • Achieving sales lead generation by 20% and appointment quotes.

Education

B. Tech - Computer Science Engineering

Maulana Abul Kalam Azad University of Technology (W.B)
Kolkata, WB
08.2018

Skills

  • Customer Relationship Management
  • Technical Assistance
  • Telephone Etiquette
  • Financial Transactions Management
  • Process Management
  • Research
  • Problem-Solving
  • Analytical Thinking
  • Customer Service and Support
  • Online Chat Support
  • Sales Expertise
  • Application Support

Accomplishments

  • 2021- "Achiever for extraordinary performance in achieving the 200% of the sales target in the month of May."
  • 2021- "Achiever for extraordinary performance in achieving the 200% of the sales target in the month of February."
  • 2018- Participated in the college technical fest Tech Fest.
  • 2014- Won First prize in Inter-school Football Championship in Dreamland School.

Additional Information


  • Languages: English, Hindi, Bengali, Bhojpuri
  • Hobbies: Travelling & Listening Music.

Personal Information

  • Date of Birth: 03/14/96
  • Nationality: Indian

Timeline

Phone Support Specialist

Revolut
02.2023 - Current

ERC Senior Associate

Amazon Development Center (India)
10.2021 - 09.2022

Senior Academic Counselor

Vedantu
07.2020 - 10.2021

Business Development Executive

Ishir
06.2019 - 03.2020

B. Tech - Computer Science Engineering

Maulana Abul Kalam Azad University of Technology (W.B)

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ANAND KUMAR YADAV