Anand M
Chennai
Summary
Results-driven banking professional with extensive experience in developing high net worth client relationships,delivering exceptional results through branch business development, client management and strategic planning.
Proven expertise in cultivating and maintaining key relationships, leveraging core strengths and connections to develop new business, establish lasting banking relationships and secure strategic alliances.
Overview
13
13
years of professional experience
Work History
Branch Operations & Service Manager
Anand M
Chennai
10.2024 - Current
- Monitor and supervise all operational activities of the branch on a daily basis to ensure satisfactory audit ratings
- Ensure error-free operations, troubleshoot operational issues,and maintain lobby and customer service standards
- Develop strategies to increase efficiency,optimize operations and improve customer experience
- Conduct regular audits to ensure compliance with policies and procedures
- Manage a large team of employees, resolve customer complaints and ensure customer satisfaction
Customer Service Specialist SBM Bank India Ltd
Anand M
Chennai
04.2023 - 10.2024
- Analyse transactional information to identify risk,trends and potential wary activity
- Perform KYC screenings, onboarding and documentation for customers
- Conduct enhanced due Diligence on high- risk customers and suggest account restrictions and/or closures
- Update KYC for customers under low,medium,and high-risk categories on a periodical basis
DOHA BANK, Chennai Tamilnadu
Anand M
Chennai
02.2019 - 04.2023
Assistant Manager HDFC Bank Ltd, Chennai Tamilnadu
Anand M
Chennai
09.2016 - 01.2019
Inspection Surveyor, COTECNA Inspection India
Anand M
Chennai
07.2012 - 09.2016
Education
Bachelor of Technology in Information Technology -
Thangavelu Engineering College
Chennai, Tamilnadu 04-2011
Diploma in Electrical & Electronics Engineering -
Pattukottai Polytechnic College
Thanjavur, Tamilnadu 04-2007
High School, STD-X, Government Higher Secondary
Thanjavur, Tamilnadu 04-2004
Skills
- Operational management
- Customer service
- Team leadership
- Audit procedures
- KYC process
- Problem solving
- Trustworthy and honest
- Customer service management
- Customer satisfaction measurement
- Business development
- Staff management
Timeline
Branch Operations & Service Manager
Anand M
10.2024 - Current
Customer Service Specialist SBM Bank India Ltd
Anand M
04.2023 - 10.2024
DOHA BANK, Chennai Tamilnadu
Anand M
02.2019 - 04.2023
Assistant Manager HDFC Bank Ltd, Chennai Tamilnadu
Anand M
09.2016 - 01.2019
Inspection Surveyor, COTECNA Inspection India
Anand M
07.2012 - 09.2016
Bachelor of Technology in Information Technology -
Thangavelu Engineering College
Diploma in Electrical & Electronics Engineering -
Pattukottai Polytechnic College
High School, STD-X, Government Higher Secondary