ANAND MENON
GENERAL MANAGER
KANOOR HOUSE,THRISSUR
Summary
My objective as a Hotel General Manager is to ensure that all facets of hotel management are moving towards meeting the company's objective. I have a vast experience in all aspects of general hotel management – financial control, customer management, staff development, hotel Maintenance, Engineering, Hospitality , Food Services and Front Office Management . My experience widened my knowledge in safety regulations and licensing laws required to run a hotel. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
7
7
Languages
Work History
GENERAL MANAGER
LA ROSA HOTEL
2 2023 - 01.2024
- Organizing meetings with hotel department heads to address changes to policies and assess progress
- Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
- Training and developing hotel staff to achieve their career goals and become more successful in their roles
- Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
- Helping resolve guest complaints and booking and billing issues
- Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments
- Recruiting and hiring new hotel staff to fill vacant positions
- Greeting guests and inspecting their rooms to ensure they're clean and satisfactory
- Maintaining the hotel's physical properties and arranging for repairs, if necessary
- Ensuring that the hotel meets all health, safety and security laws and regulations
- Planning and implementing hotel marketing campaigns to attract new guests
- Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings.
GENERAL MANAGER
ARMAN HOTEL
12.2015 - 01.2023
- Monitored all profit and loss statements of the hotel and prepared an annual budget for it
- Coordinated with guests and monitored service trends by evaluating all comment cards
- Administered various billing related issues and coordinated with accounting Manager on same
- Managed and provided resolution for all media queries regarding Hotel
- Ensured work as per the required Standard Operating Procedure
- Communicated with VIP guests and provided resolution of all queries
- Profound knowledge of performing work as per hotel standards
- Ability to develop strategies to facilitate growth in hotel business
- Administered all housekeeping and guest relation activities of the hotel
- Supervised food services and ensured compliance to all sanitation regulations
- Inspected guest rooms, common areas and ground and ensured efficient cleanliness
- Plan, coordinate and manage all business operations to achieve corporate goals
- Develop and implement business plan for profitability
- Assist in budget preparation and expense management activities
- Evaluate the effectiveness of marketing program and recommend improvements
- Develop strategies to improve overall quality and productivity
- Generate business, cost and employee reports to management
- Schedule regular team meetings to discuss business updates, issues and recommendations
- Respond to employee concerns in a timely manner
- Provide direction and guidance to employees in their assigned job duties
- Determine staffing requirements and ensure that office positions are filled promptly
- Assist in employee recruitment, training, and performance evaluation, promotion and termination activities.
ASST.GENERAL MANAGER (PROMOTED)
PHOENICIA HOTEL & TOWER / DAYS HOTEL
12.2005 - 11.2015
- Responsible for the Revenue Management of the property, by aggressively pursuing revenue targets, managing expenses, controlling labor costs and assuming overall responsibility
- Ensure that hotel revenues are maximized, rate objectives and Rev par goals are achieved
- Responsible for the effective and efficient operation of the department, exceeding company standards for guest satisfaction
- Ensure that a maximum level of guest service and satisfaction is achieved and maintained, and internal and external customer service needs are met through training, survey analysis, feedback, and positive re‑enforcement programs
- Provide a leadership role in the selection, training, development and retention of the staff
- Ensure that on‑going communication occurs within the property
- Inspire the department employees to achieve the highest levels of guest satisfaction, employee morale, operational and cost efficiencies and open communications with corporate management
- Responsible for the target and sales for the monthly basis
- Promoting a professional environment for the team ensuring high morale and job satisfaction
- Meeting up with VIP guests in the evening in the absence of General Manager
- Assists in the coaching, development and performance management of all Front Desk areas
- Seeks feedback on guest satisfaction and resolves problem situations to exceed guest expectations.
FRONT OFFICE MANAGER
THE REGENT PALACE HOTEL
01.2005 - 12.2005
- Full responsible for the entire team working in the hotel
- Compiling Duty Roaster for all Team
- Checking the forecast and changing the allocation in the online booking system
- Responsible for the rate changes in all the online systems
- Responsible for all the activities happening in the hotel
- Attending to the guest complaints
- Responsible for the target and sales for the monthly basis
- Promoting a professional environment for the team ensuring high morale and job satisfaction
- Meeting up with VIP guests in the evening in the absence of General Manager
- Assists in the coaching, development and performance management of all Front Desk areas
- Seeks feedback on guest satisfaction and resolves problem situations to exceed guest expectations.
DUTY MANAGER
AMBASSADOR PALLAVA (NARANG GROUP OF HOTEL)
06.2004 - 12.2004
- Adheres to Hotel departmental business plan, corporate guidelines and service concepts
- Oversee the work of receptionist, information desk, reservation desk, bellboy and doorman
- Daily checking of arrivals and departures which also includes leisure and conference
- Compiling monthly staff rosters for front office staff
- Checking outstanding in‑house ledger accounts, duty management and night audit
- Co‑ordinate with reservations and room assignments with the front desk staff
- Communicate with the other departments, and all shifts
- Resolve guest‑billing problems
- Achieve complete familiarity with all hotel facilities and services and promote these facilities whenever possible
- Update knowledge and information concerning rates, room availability, group bookings, and corporate club members.
LOBBY MANAGER
SAVERA HOTEL LTD.
05.2002 - 06.2004
- Schedules the duty roster and determines justification for manpower strength
- Handles guest complaints and ensures that the front office has good relations with all departments
- Coordinates with various departments for effective guest handling
- Co‑ordinates with the front office (reception and information) to facilitate rooming and departure of guests and front office cash (to allow credits)
- Does liaison between the travel counter, airlines regarding arrival and departure of flights
- Takes constant rounds at night of all operating areas to ensure smooth functioning
- Passes credit bills in the absence of assistant front office manager
- Trains all staff under him, and trainees as well
- Co‑ordinates with the security and ensures that no unwanted happening takes place in the hotel
- Attends general managers meetings
- Completely responsible for all going‑on in the lobby, and operating public areas and rooms at night as well.
FRONT OFFICE SUPERVISOR
HOTEL ABASSADOR PALLAVA (NARANG GROUP OF HOTELS)
06.2001 - 05.2002
- To perform guest registration, settlement of accounts and all other reception desk services in a courteous, professional and efficient manner with the primary emphasis on providing the highest level of service to all hotel guests
- To accurately perform all Front Office functions while ensuring the complete satisfaction of all guests
- Adhere to all credit policies and procedures as established
- Settle guest accounts in a complete and accurate manner
- Balance all postings and settlements on a daily basis
- Respond to and follow through on all guest requests in a courteous, efficient, and timely manner
- Achieve complete familiarity with all hotel facilities and services and promote these facilities whenever possible
- Update knowledge and information concerning rates, room availability, group bookings, and corporate club members
- Responsible for utilizing and understanding Front Office and Reservation functions of the computerized hotel system.
TRAINEE CAPTAIN
Welcom Group Sullivan Court
05.2000 - 06.2001
- Assisting the Restaurant Manager in day to day work, which involves closing, Sales summary of individual, and ascertain the duty to the staff
- Also gained experience in Food production, Housekeeping, and Front office.
TRAINEE
THE RESIDENCY
10.1998 - 03.1999
- Acquired experience in the fields of food production, Housekeeping, Beverage service, and Front office.
Education
DIPLOMA IN HOTEL MANAGMENT & CATERING TECHNOLOGY -
SHEVAROYS COLLEGE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY
Advanced Certificate in PC Applications - undefined
APTECH
Skills
COMMUNICATION
Personal Information
- Place of Birth: INDIA
- Date of Birth: 01/12/1978
- Gender: Male
- Nationality: INDIAN
- Driving License: A
- Marital Status: MARRIED
References
- MR.KUMAR SHETTY (RAMEE GROUP OF HOTELS)
- MR.ZAIDI (CHELSEA HOTEL)
Disclaimer
I wish to utilize my professional qualification and experience in a new environment where my potential and abilities can be fully tapped to the mutual satisfaction of my employer and myself.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
GENERAL MANAGER
ARMAN HOTEL
12.2015 - 01.2023
ASST.GENERAL MANAGER (PROMOTED)
PHOENICIA HOTEL & TOWER / DAYS HOTEL
12.2005 - 11.2015
FRONT OFFICE MANAGER
THE REGENT PALACE HOTEL
01.2005 - 12.2005
DUTY MANAGER
AMBASSADOR PALLAVA (NARANG GROUP OF HOTEL)
06.2004 - 12.2004
LOBBY MANAGER
SAVERA HOTEL LTD.
05.2002 - 06.2004
FRONT OFFICE SUPERVISOR
HOTEL ABASSADOR PALLAVA (NARANG GROUP OF HOTELS)
06.2001 - 05.2002
TRAINEE CAPTAIN
Welcom Group Sullivan Court
05.2000 - 06.2001
TRAINEE
THE RESIDENCY
10.1998 - 03.1999
GENERAL MANAGER
LA ROSA HOTEL
2 2023 - 01.2024
DIPLOMA IN HOTEL MANAGMENT & CATERING TECHNOLOGY -
SHEVAROYS COLLEGE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY
Advanced Certificate in PC Applications - undefined
APTECH
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