ANAND MISHRA
Surat
Summary
Aspiring for a competitive and challenging job, a job that offers me opportunities to work at the leadingedge of technologies, to learn, to innovate, wherein, I can utilize my knowledge, analytical skills and creativity gained during my education and experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager-Retail Branch Banking
ICICI Bank
Surat
07.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals. Completed day-to-day duties accurately and efficiently. I have successfully conducted market scooping for the merchant ecosystem to the bank, and that was adapted across the region in Surat. (Especially for POS and non-POS.)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Acquired many super HNI relationships from the location, and generated 360-degree business and cross-sale.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability. I have done exceptional business in multiple asset sourcing at the URC location, completing 25 crore in mortgage/LAP and 7 crore in gold loan business, and generated high revenue all around.
- Kept operations in compliance with internal regulations and compliance standards through strong quality, infection and safety control procedures. Achieved a 7-star rating in the internal audit, as well as a 10/10 in three consecutive Gold Loan audits.
- Worked effectively in team environments to make the workplace more productive. Acquired quality business to ensure quality services and relationships with them.
Branch Sales Manager (New Customer Acquisition)
ICICI BANK LTD
Surat
08.2016 - Current
- Being an NCA sales manager, I have to nurture my team for more quality sourcing, as well as take ownership of the client's relationship to acquire valuable accounts and provide them with prompt service.
- Onboarding clients by providing them with additional attachments, which help us become the primary banker for the client.
- Handled multiple branches of the ICICI Bank sales team for the Katargam and Ved Road branches in the Surat Varachcha region of South Gujarat.
- Helping and guiding the team to source and activate accounts through tab banking within TAT, while keeping in mind that the business is in line with RBI guidelines and compliance, so that the business can be fruitful to the organization.
- Coached staff on product knowledge, sales techniques, and customer service standards; also conducted product training for various fee products from time to time.
- Done regular practices of pre-onboarding, keeping a keen observation on the quality-sourced business, and post-onboarding to regular review of NCA (New Customer Acquisition) and ERV (Existing Relationship Value) to maximize new and trial revenue for the bank.
- There are 8 team members out of 11 who demonstrated exceptional performance in terms of productivity, revenue generation, and grade promotion from 20-21 to 21-22. My team was the highest-performing and promoting team.
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- We have achieved exceptional performance in the Year 22-23 YTD budgets within 9 months, in terms of revenue generation and MIB achievement.
- For the year 2019-2020, we have outperformed as a team in terms of YTD budget of MIB and revenue generation. There are 45 sales officers and 6 sales managers in the region. My team contributed 50% of the total revenue of the region through various TPP products.
- Honors & Awards: LORD OF THE LION (22-23): for exceptional performance in asset business twice, a certificate from ZH Club for extraordinary performance in mutual funds, and also for the best collection of checks for IPO funds by the team.
Manager (Banca Insurance)
Kotak Life Insurance Co. Ltd.
06.2011 - 08.2016
- Promoting Kotak Life Insurance Products through Kotak Mahindra Bank (4 Branches).
- Handling the corporate relationship with bank and drawing up strategies suited to generate business for mutual interest of channel partners.
- Managing & providing training to Kotak Mahindra Bank Team for insurance selling skills.
- Keep the keen view over quality of services provided to the customers.
- Awarded with the certificate for the Exceptional Performance by CEO (Mr G Murli ) for the month of Jan-March 2013-14.
- Selected for Hong Kong & Macao Trip, I was also a member of CEO Dream Team.
- I was No.1 in pan India, Banca insurance for uninterrupted 2 Year in the terms of new business revenue and trail revenue generation.
- I have achieved the yearly target in 8 months only & did 200% achievement of YTD budget and 275% of my Q4 budget for financial year 2014-15.
Financial Planning Consultant (Banca Insurance)
Aviva Life Insurance Co. Ltd.
06.2009 - 05.2011
- Promoting Aviva Life Insurance products through Prime Cooperative Bank (6 branches).
- Handling the corporate relationship with the bank and drawing up strategies suited to generate business for the mutual interest of channel partners.
- Manage and provide training to the Prime Bank team for insurance selling skills and target achievement.
- Provided investment advice to clients based on their individual needs and risk tolerance levels.
- Kept a keen view over the quality of services provided to the customers. Reviewed client portfolios regularly to ensure that investments are performing according to expectations.
- Awarded a certificate for Exceptional Performance by the CEO for the months of January to March 2010 and April to September 2010, and selected for the trips to Bangkok and Thailand two times.
- I was the topper of pan-India, Banca Insurance Coops, in terms of traditional product selling, as well as in terms of new and trail business generation.
- Consistently received the CEO award from Mr. T. R. Ramachandran for Best FPC pan India.
- Helped customers develop a comprehensive plan for achieving their personal wealth objectives with various products from Aviva Life Insurance. Developed financial plans and strategies for clients to help them reach their short-term and long-term goals.
Sales officer- CASA- off Role
HDFC Bank. Ltd
03.2008 - 05.2009
- To meeting customer and sale current account and savings account as well as TPP product (i.e.insurance, Gold, Silver, Trading account , Mutual fund and Value accounts).
- Handling the relationship with customer and drawing up strategies suited to generate business for interest of bank.
- Keeping the keen view on quality of services provided to the customers.
- I was the top performer in pan India for the month of AMJ 2008 for best lead generator & biggest ticket size account selling for assigned branch.
Sales Officer (ON PAYROLL OF HBL GLOBAL .LTD)
HDFC Bank PL & BL
08.2006 - 02.2008
- Selling personal loans and business loans to self-sourced clients, verifying the KYC, eligibility, and customer financial cleanliness, responsible for the new business, prompt services, and trail revenue.
- I was the first executive who disbursed 1.1 Cr PL/BIL in a quarter, and the total number of files was 69 in that three-month period.
Education
Bachelor of Arts - English Literature, Ancient History, Sociology
Allahabad University
01.2005
Intermediate (10+2) - Professional Education - Specialised in Indian Dairy
U.P. Board Allahabad
01.2001
High School (10th) - Science
U.P. BOARD ALLAHABAD
01.1998
Skills
- Sales strategy development
- Team building and Team leadership
- Customer relationship management
- Training and development
- Cross-selling techniques and consultative selling
- Profile and revenue-generating strategies
- CRM software proficiency, digital adaptation
- Client engagement
- New market penetration
- Market scooping and sales pipeline management
Certification
IRDA and Amfi Certified
Personal Information
- Father's Name: Shri Lal Sahab Mishra
- Date of Birth: 09/15/82
- Gender: Male
- Marital Status: Married
Timeline
Branch Manager-Retail Branch Banking
ICICI Bank
07.2023 - Current
Branch Sales Manager (New Customer Acquisition)
ICICI BANK LTD
08.2016 - Current
Manager (Banca Insurance)
Kotak Life Insurance Co. Ltd.
06.2011 - 08.2016
Financial Planning Consultant (Banca Insurance)
Aviva Life Insurance Co. Ltd.
06.2009 - 05.2011
Sales officer- CASA- off Role
HDFC Bank. Ltd
03.2008 - 05.2009
Sales Officer (ON PAYROLL OF HBL GLOBAL .LTD)
HDFC Bank PL & BL
08.2006 - 02.2008
Bachelor of Arts - English Literature, Ancient History, Sociology
Allahabad University
Intermediate (10+2) - Professional Education - Specialised in Indian Dairy
U.P. Board Allahabad
High School (10th) - Science
U.P. BOARD ALLAHABAD
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