Anand Modanwal
Hospitality
102, C Wing, Sai Heights, Achole Village,MH
Summary
Having earned experience in luxury hospitality, Food and beverage operations, Customer Service management, Catering Sales & Events Management. I am looking for a new role in F & B management position that offers career consolidation and progression. My exposure in the hospitality business entails from business hotels to large bustling city hotels operations across leading brands.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Food and Beverage Sales Manager
Goldfinch Hotel, Mumbai
Mumbai, India
04.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented systems and procedures to increase sales.
Banquet Manager
Royal Hometal Suites
Mumbai, India
03.2021 - 03.2022
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Interpreted instructions to schedule and set up events to client specifications.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Established rapport with local vendors leading to better negotiation terms and improved costsefficiency.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Assistant Manager - F&B Service, Preopening
Lemon Tree Premier Mumbai International Airport
Mumbai
04.2019 - 09.2020
- Develop and Implement Food and Beverage promotions, strategies and special events in conjuction with the Food and Beverage Manager, Executive Chef and Director of Sales.
- To handle guest complaints and redress guest grievances.
- Vendor networking for outsourced services provided to guests.
- Expense monitoring vis a vis established/ targeted cost ratios, identifying areas of excess/ high/ over the budget expenditure and setting in place measures to control in.
- Monitoring daily sale vis a vis budgeted targets and planning promotions.
- Segmenting monthly sale under the various budget heads and evaluating revenue performance.
- Developing a clientale : Meeting guests in the restaurant, exchanging cards with non resident guests, helping create a database.
- Periodic assessment of all existing staff working under.
- Recommending disciplinary action, increments and promotion.
- Maintaining service and sanitation standards in restaurant, bar/lounge and room service areas.
Assistant Manager - F&B Sales
Goldfinch Hotel
Mumbai, India
03.2018 - 03.2019
- Develop strategies to meet annual sales goals.
- Prepares periodic sales report showing sales volume and potential sales for Food and Beverage Manager.
- Supervises all banquet events to include scheduling date and time for events,menus, pricing, signing and the deposit.
- Coordinate the planning and execution of all meetings, banquets and catering events.
- Maintains and communicates event information calendar.
- Explore new business opportunities with potential customers.
- Interfaces with other departments to ensure proper set up for successful coordination of events.
- Communicates with customers before, during and after event.
- Perform catering price negotiation with customers based on the established company guidelines.
- Consistently demonstrates superior customer service skills and acts as a positive role model.
Senior Banquet Sales Executive
Vits Luxury Business Hotel
Mumbai, India
09.2014 - 03.2018
- Responsible for answering phone enquiries handling email enquiries, preparing Proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Events execution and Event follow up.
- Responsible for converting all incoming leads.
- Responsible for achieving and exceeding revenue targets through tapping new market segments and enhancing relationship with existing clients.
- Responsible for driving revenues from Conferences, Weddings and Social functions.
- Assisting in implementing the sales strategy as set by the Food and Beverage Manager.
- Assisting to Assistant Food and Beverage Manager in managing all conferences and Banquet Operations, if required.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Responsible for preparation of Business on book and regular update of the department budget.
- Planning and coordinating with internal and external customers, sharing the information with various operational departments with regards to the event.
- Handling guest issues and resolving them to a make a greater impresssion.
Food and Beverage Executive
Renaissance Mumbai Convention Centre Hotel
Mumbai, India
05.2013 - 08.2014
- Responsible for supervising and coordinating the activities of assigned shift.
- Communicate with the guest,solve issues and receive feedback on the service.
- To inform about daily events, conduct pre-shift meetings of employees.
- Schedule staff hours and assign duties.
- Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
- Supervised check or credit policies and procedures and cash handling.
Business Development Manager
Himalaya Extrusion Limited
Mumbai , Maharashtra
11.2019 - 02.2021
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Guest Service Associate, F&B Service
Renaissance Mumbai Convention Centre Hotel
Mumbai, India
05.2006 - 04.2013
- Responsible for assisting Assistant Restaurant Manager and Restaurant Executive in the supervision of restaurant operations.
- Provided excellent Guest satisfaction and increased productivity standards by utilizing available resources.
Senior Waiter
Hyatt Regency
Mumbai, India, India
12.2003 - 04.2006
- Delegated with giving In-Room dining service and Pool-Bar service to 401 hotel rooms and suites.
- Delivered exceptional, friendly and fast service.
Education
Hotel Management & Catering Operation - Hotel Management
Rizvi College of Hotel Management & Catering Technology
Bandra ( West), Mumbai 06.2000 - 04.2003
Basic Computer Skill - MS Word, Excel,Powerpoint And Internet Concepts
Aptech Computer Education
Bhandup ( West), Mumbai 01.2003 - 07.2003
Higher Secondary School, ( HSC) - Science
Ramanand Arya DAV College
Bhandup ( East), Mumbai 06.1998 - 04.2000
Secondary School Certificate, ( SSC) -
Guru Nanak High School
Bhandup ( West), Mumbai 06.1997 - 04.1998
Skills
Policies and procedures
Strategic planning
Staff Management
Improvement initiatives
Negotiation
Coaching and mentoring
Contract Management
Business Development
Sales and marketing
Business administration
Business planning
Job inspections
Operations management
Verbal and written communication
Financial Management
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Listening Music
Movies
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsTimeline
Food and Beverage Sales Manager
Goldfinch Hotel, Mumbai
04.2022 - Current
Banquet Manager
Royal Hometal Suites
03.2021 - 03.2022
Business Development Manager
Himalaya Extrusion Limited
11.2019 - 02.2021
Assistant Manager - F&B Service, Preopening
Lemon Tree Premier Mumbai International Airport
04.2019 - 09.2020
Assistant Manager - F&B Sales
Goldfinch Hotel
03.2018 - 03.2019
Senior Banquet Sales Executive
Vits Luxury Business Hotel
09.2014 - 03.2018
Food and Beverage Executive
Renaissance Mumbai Convention Centre Hotel
05.2013 - 08.2014
Guest Service Associate, F&B Service
Renaissance Mumbai Convention Centre Hotel
05.2006 - 04.2013
Senior Waiter
Hyatt Regency
12.2003 - 04.2006
Basic Computer Skill - MS Word, Excel,Powerpoint And Internet Concepts
Aptech Computer Education
01.2003 - 07.2003
Hotel Management & Catering Operation - Hotel Management
Rizvi College of Hotel Management & Catering Technology
06.2000 - 04.2003
Higher Secondary School, ( HSC) - Science
Ramanand Arya DAV College
06.1998 - 04.2000
Secondary School Certificate, ( SSC) -
Guru Nanak High School
06.1997 - 04.1998