Hi, I’m
Anand Mohan
New Delhi
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
9
years of professional experience
Work History
Om Prime Technologies Pvt LtdGurugram
Travel Consultant
06.2021 - 04.2023
Job overview
- Assisted clients in selecting and booking travel packages, flights, hotels, car rentals, and other travel services.
- Actively listened to clients' needs, preferences, and budget constraints, offering tailored solutions and suggestions to enhance their travel experiences.
- Built rapport with clients through effective communication, attentiveness, and exceptional customer service.
- Resolved customer inquiries, concerns, and complaints promptly and professionally, maintaining high customer satisfaction.
- Kept up-to-date with industry trends, destination knowledge, and travel regulations to provide accurate and insightful information to clients.
- Actively pursued opportunities for upselling and cross-selling additional travel services to maximize revenue and customer value.
- Contributed to the achievement of team sales targets through collaboration, knowledge sharing, and a customer-centric approach.
Xcel Serv Technologies Pvt. LtdGurugram
Travel Consultant
09.2020 - 05.2023
Job overview
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
LBF Travel India Private LimitedNew Delhi
Travel Sales Executive
02.2020 - 08.2020
Job overview
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Metaminds Technologies Private LimitedGurugram
Travel Advisor
01.2018 - 01.2020
Job overview
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
Goibibo.comGurugram
Customer Service Executive - Hotel
10.2015 - 12.2017
Job overview
- To assist customers in selecting and booking suitable accommodations for their travel needs.
- Customer Consultation: Interact with customers to understand their travel requirements, preferences, and budget constraints. Provide expert advice and guidance on suitable hotel options based on their needs.
- Customer Service: Providing customer service throughout the booking process, addressing customer inquiries, concerns, and special requests promptly and professionally. Handle and resolve any issues or complaints that may arise during the booking or stay.
Concentrix Daksh Services India Private LimitedGurugram
Practitioner, Back-End
10.2014 - 10.2015
Job overview
- Conducted comprehensive reviews of online advertisements submitted by advertisers to ensure compliance with Google's advertising policies and guidelines.
- Evaluated advertisements for quality, accuracy, relevancy, and adherence to legal and ethical standards.
- Utilized Google's proprietary tools and systems to review and assess text, image, video, and display ads across multiple platforms, including Google Ads, YouTube, and Display Network.
- Applied in-depth knowledge of Google's advertising policies and guidelines to identify and flag non-compliant or misleading advertisements.
Education
BSD Degree CollegeJai Prakash University
Bachelor of Arts from Economics
08.2014
Skills
● Microsoft office
● GDS – AMADEUS, SABER & Word span
Hobbies
Watching and Playing Cricket
Listening Philosophical lectures
Languages
English
Hindi
Timeline
Travel Consultant
Om Prime Technologies Pvt Ltd
06.2021 - 04.2023
Travel Consultant
Xcel Serv Technologies Pvt. Ltd
09.2020 - 05.2023
Travel Sales Executive
LBF Travel India Private Limited
02.2020 - 08.2020
Travel Advisor
Metaminds Technologies Private Limited
01.2018 - 01.2020
Customer Service Executive - Hotel
Goibibo.com
10.2015 - 12.2017
Practitioner, Back-End
Concentrix Daksh Services India Private Limited
10.2014 - 10.2015
BSD Degree College
Bachelor of Arts from Economics
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