Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Honours And Awards
Timeline
Generic

Anand Murthy

IT Project Manager
Bengaluru

Summary

Results-driven and certified Project/Program Manager with over 15 years of experience in IT Infrastructure, Data Centre Operations, and Global Project Delivery across diverse geographies including AMS, EMEA, and APAC. Proven track record of managing complex projects involving mergers, acquisitions, divestitures, cloud migrations, and IT service management. Adept in stakeholder communication, risk and change management, and leading cross-functional teams to deliver business-critical solutions. Recognized for strong leadership, strategic planning, and process optimization, with certifications including PMP, PRINCE2 Practitioner, and ITIL Foundation. Passionate about leveraging technology to drive transformation and operational excellence, with extensive experience in client management, compliance, governance, and Agile/Scrum methodologies. Seeking to contribute my expertise to organizations focused on innovation, quality delivery, and customer success.

Overview

17
17
years of professional experience
4043
4043
years of post-secondary education
5
5
Certifications

Work History

PROJECT/PROGRAM MANAGER

KOCH BUSINESS SOLUTIONS INDIA PVT. LTD.
12.2022 - Current
  • Directed and executed high-impact IT infrastructure projects across AMS, EMEA, and APAC regions.
  • Led over 10,000+ server remediations across global data centers, resulting in a $6M business win.
  • Delivered critical infrastructure including DMZ servers, security systems, storage, and cloud (VHS & DHS).
  • Monitored project scope, budget, and timelines to prevent scope creep and ensure delivery excellence.
  • Managed stakeholder communications, escalations, and post-project reviews for continuous improvement.
  • Mentored junior project managers in standard service request (SSR) and non-standard SSR processes.
  • Oversaw patching and compliance across Windows/Linux platforms in alignment with cybersecurity protocols.
  • Collaborated with L&D teams to upskill project teams and promote service excellence.
  • Implemented ITIL-compliant processes to ensure security, compliance, and governance adherence.
  • Acted as escalation manager during critical incidents, coordinating resolutions and root cause analyses.

PROJECT MANAGER

KYNDRYL
02.2022 - 11.2022
  • Managed cloud migration projects across development, test, and production environments.
  • Collaborated with cross-functional teams to remove delivery bottlenecks and optimize SDLC processes.
  • Analyzed technical requirements and ensured adherence to global cloud platform standards.
  • Directed software and program migrations from local environments to cloud infrastructure.
  • Handled change management processes for all migration-related activities.
  • Provided timely updates and reports to key stakeholders and constituent groups.
  • Facilitated coordination between technical teams to ensure error-free application transitions.
  • Developed and tracked project plans with clear milestones and risk mitigation strategies.
  • Supported partner collaboration, ensuring seamless channel integration and delivery.
  • Maintained compliance documentation and enforced governance standards throughout project lifecycle.

PROJECT MANAGER

AQuity Solutions
09.2019 - 07.2021
  • Managed client onboarding processes from kickoff to IT setup and training delivery.
  • Collaborated with implementation and application analysts for smooth transitions.
  • Oversaw project budgeting, scope definition, and resource planning for new accounts.
  • Delivered weekly dashboards and client status reports for internal leadership.
  • Mitigated project risks through proactive tracking and resolution planning.
  • Managed end-to-end project lifecycles using PPMC, SM9, and Citrix tools.
  • Provided mentoring and auditing support to junior project managers.
  • Conducted training and knowledge transfer sessions to align team capabilities.
  • Enhanced stakeholder communication and satisfaction through structured reporting.
  • Ensured compliance with quality standards, including documentation and sign-offs.

PROJECT MANAGER / ANALYST

DXC Technology
06.2014 - 09.2019
  • Managed end-to-end infrastructure projects including server builds, decommissions, and hardware upgrades.
  • Coordinated cross-platform environments (Windows, UNIX, Linux, Solaris) for enterprise-level deployments.
  • Oversaw data center operations, including enclosure setups, IP assignments, cabling, and storage provisioning.
  • Ensured adherence to engineering design documents through technical reviews and client sign-offs.
  • Directed build system administrators during OS installation and application/database configurations.
  • Collaborated with access management to ensure secure and timely system permissions for teams.
  • Conducted vulnerability scans post-installation to validate server security compliance.
  • Managed operations acceptance processes, including documentation, validations, and approvals.
  • Executed decommissioning protocols for legacy systems with focus on data integrity and compliance.
  • Served as the central point of coordination between account teams, storage units, and engineering stakeholders.

TEAM LEAD - INCIDENT/EVENT/PROBLEM MANAGEMENT

Hewlett Packard Enterprise
01.2011 - 05.2013
  • Led a team managing system alerts using SCOM, Remedy, and ServiceNow for enterprise environments.
  • Analyzed and routed real-time alerts to appropriate resolver groups to maintain 24/7 uptime.
  • Conducted maintenance and patch validations to ensure service continuity post-activities.
  • Maintained and analyzed ticket databases for root cause identification and trend analysis.
  • Reduced false alerts by 40% through proactive tuning and automation implementation.
  • Coordinated high-severity bridge calls, ensuring clarity across all involved technical groups.
  • Delivered weekly and monthly performance reports to clients and internal leadership.
  • Contributed to 27K and 20K audits for multiple accounts, ensuring audit readiness and compliance.
  • Mentored new hires, managed shift rosters, and streamlined escalation processes.
  • Earned global recognition for automation initiatives and continuous improvement contributions.

HEAD OF COMMAND CENTER & SME

WNS Global Services
04.2008 - 12.2010
  • Managed Command Center operations ensuring SLA adherence across insurance processes.
  • Provided subject matter expertise for vehicle, life, and pension policy services.
  • Facilitated regular training sessions to keep teams updated on product and process changes.
  • Monitored real-time metrics and deployed corrective actions to meet service targets.
  • Interfaced with clients for quality reviews and performance updates.
  • Developed training content tailored to client-specific business requirements.
  • Ensured reporting accuracy and timeliness for performance dashboards and incident logs.
  • Drove continuous improvement through analysis of operational gaps and resolution strategies.
  • Promoted inter-departmental coordination to align client goals with internal processes.
  • Collaborated with senior operations leaders to optimize resource planning and delivery.

Education

SECONDARY SCHOOL LEAVING CERTIFICATE (SSLC) -

Karnataka Secondary Education Examination Board (KSEEB)
Bangalore
03.1999

Project Management Professional (PMP) - Construction Project Management

Project Management Institute (PMI)
Bangalore
01.2021 - 01.2027

PRINCE2 Practitioner Certificate in Project Management -

AXELOS / PeopleCert
Bangalore
06.2019 - 06.2022

PRINCE2 Foundation Certificate in Project Management -

AXELOS / PeopleCert
Bangalore
06.2019 - Current

ITIL Foundation Certificate in IT Service Management -

EXIN
Bangalore
07.2012

PM Essentials & PM Face-2-Face Workshop (PMBOK 5th Edition) -

Project Management Research Institute in Association With KnowledgeWorks IT Consulting Pvt. Ltd.
Bangalore
06.2014

Skills

  • Project & Program Management (Waterfall, Agile/Scrum)

  • Stakeholder & Client Relationship Management

  • Budgeting, Planning & Forecasting

  • Team Leadership & Cross-functional Team Coordination

  • Risk Management and Change Control

  • Conflict Resolution and Negotiation

  • IT Infrastructure & Datacenter Operations

  • Server Builds, Decommissioning (Windows, UNIX, Linux, Solaris)

  • Cloud Migrations (AWS, Azure - physical & virtual environments)

  • Network & Storage Provisioning (IP Management, Cabling, WWN Mapping)

  • Vulnerability Scanning and Patch Management

  • IT Security Compliance & Auditing

  • Automation & Process Optimization

    • Software development life cycle

    Project scheduling

    Scope management

    Cross-functional coordination

    Scheduling and planning

    Team management

    Team leadership

    Effective negotiations

    Critical thinking

    Decision-making

    Verbal and written communication

    Attention to detail

    Cross functional team builder

    Cost estimates & budgets

    Relationship building

    Work Planning and Prioritization

    Project management

    Project coordination

    Event planning and execution

    Cost management

    Process improvement

    Project lifecycle

    Change management

    Stakeholder management

    Infrastructure development life cycle

    Documentation proficiency

Certification

Project Management Professional (PMP), Project Management Institute (PMI), USA, 01/01/21

Personal Information

  • Date of Birth: 12/23/83
  • Gender: Male
  • Nationality: Indian

Honours And Awards

  • HP eAward - Monthly Performance Recognition, Hewlett-Packard (HP), 01/01/13, Acknowledged for outstanding efforts in process adherence and for receiving commendations from clients during service delivery, demonstrating consistency and dedication.
  • HP eAward - Outstanding Efforts in Best Team Award, Hewlett-Packard (HP), 03/01/12, Recognized as a member of the Best Team Award for excellent customer satisfaction (C-sat) performance and ensuring zero escalations for an entire year.
  • HP Award - Implementation of an Automation Tool, Hewlett-Packard (HP), Awarded for valuable contributions in successfully implementing an automation tool, significantly enhancing operational efficiency in the Global ITO Delivery - Best Shore team.

Timeline

PROJECT/PROGRAM MANAGER

KOCH BUSINESS SOLUTIONS INDIA PVT. LTD.
12.2022 - Current

PROJECT MANAGER

KYNDRYL
02.2022 - 11.2022

Project Management Professional (PMP) - Construction Project Management

Project Management Institute (PMI)
01.2021 - 01.2027

PROJECT MANAGER

AQuity Solutions
09.2019 - 07.2021

PRINCE2 Practitioner Certificate in Project Management -

AXELOS / PeopleCert
06.2019 - 06.2022

PRINCE2 Foundation Certificate in Project Management -

AXELOS / PeopleCert
06.2019 - Current

PROJECT MANAGER / ANALYST

DXC Technology
06.2014 - 09.2019

TEAM LEAD - INCIDENT/EVENT/PROBLEM MANAGEMENT

Hewlett Packard Enterprise
01.2011 - 05.2013

HEAD OF COMMAND CENTER & SME

WNS Global Services
04.2008 - 12.2010

SECONDARY SCHOOL LEAVING CERTIFICATE (SSLC) -

Karnataka Secondary Education Examination Board (KSEEB)

ITIL Foundation Certificate in IT Service Management -

EXIN

PM Essentials & PM Face-2-Face Workshop (PMBOK 5th Edition) -

Project Management Research Institute in Association With KnowledgeWorks IT Consulting Pvt. Ltd.

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Anand MurthyIT Project Manager