Anand Narayanan
Chennai
Summary
Results-oriented QA professional with 16+ years of experience in software testing, quality assurance, and project governance. Expertise in telecommunications application testing, ETL processes, and data warehousing with Business Intelligence (BI) testing. Strong command of SDLC and STLC phases, with hands-on experience in test strategy, planning, estimation, scheduling, risk management, and resource allocation. Proven ability to lead test teams, manage QA deliverables, and collaborate effectively with Product Owners, Developers, DevOps, and Business Analysts in Agile and DevOps environments. Skilled in conducting quality audits across multiple projects and equipped with project management fundamentals to drive efficient and high-quality software delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Test Manager
Telecom Client, Australia
08.2023 - Current
- Worked as Offshore Test Manager for client’s legacy application projects, leading end-to-end testing initiatives.
- Defined test scope, estimations, and strategies by reviewing solution documents and collaborating with design teams.
- Planned and executed comprehensive testing (SIT, Shakedown, CRR, CVT, PVT) with Test Plans, TOM, and test data preparation.
- Set up and managed test environments, overseeing all test artifacts from initiation to deployment.
- Ensured production overnight deployments were completed successfully without disruption.
- Identified, tracked, and resolved defects, issues, and environment failures, providing detailed reports to stakeholders.
- Acted as the primary contact for E2E testing, coordinating with customers and third-party test groups.
- Managed completion reports, process improvements, billing, and timesheet tracking for T&M resources.
Project Manager (Onshore)
Telecom Client, UK
02.2023 - 07.2023
- Led the OS Legacy Removal Program to decommission Windows 2008 servers and define application roadmaps.
- Coordinated daily ITDA design activities and facilitated roadmap discussions, documenting and sharing outcomes with customers.
- Managed end-to-end execution across third-party vendors and internal infra teams, raising and tracking change requests for server replacements.
- Delivered weekly progress reports and updates to customers during review meetings.
- Prepared SOWs to engage required teams and ensured alignment with project needs.
- Forecasted and tracked quarterly budgets in collaboration with technical teams.
Portfolio Test Manager (Onshore)
Telecom Client, UK
04.2022 - 01.2023
- Led the Test Management & Execution Service for multiple projects, ensuring quality delivery within timelines.
- Defined test strategies and developed comprehensive test plans covering tasks, dependencies, risks, and resources.
- Planned and coordinated end-to-end testing (including SIT), ensuring milestones and release schedules were met.
- Directed test effort estimation, tracked requirement changes, and optimized resource allocation.
- Reviewed test cases and deliverables, and managed preparation/approval of test quotes.
- Acted as the primary contact for E2E testing, collaborating with clients, third-party test groups, and delivery managers.
- Reported testing status, risks, and issues to senior management, ensuring proactive resolution.
- Contributed to completion reports and secured improvement commitments from stakeholders.
Portfolio Test Manager (Onshore)
Retail Client, UK
12.2019 - 03.2022
- Managed end-to-end testing delivery for the Stores portfolio, covering multiple projects.
- Defined test strategies, phase-wise approaches, and estimates based on requirements.
- Aligned and managed client expectations across projects and deliverables.
- Directed defect management and RCA, ensuring continuous quality improvement.
- Delivered status reports and test metrics at the portfolio level for stakeholder visibility.
- Provided support for UAT and OAT, ensuring smooth business sign-off.
- Leveraged test automation to improve efficiency and effectiveness of testing activities.
- Coordinated with offshore leads while managing resource allocation and capacity planning.
Functional Test Analyst (Onshore)
Insurance Client, UK
02.2019 - 11.2019
- Defined test data requirements, prepared test scenarios/scripts, and identified data sources for conversion testing.
- Executed end-to-end conversion testing for Project Laker, covering annuities, payments, and multiple internal applications.
- Performed front-end, back-end, and database testing, ensuring system stability and data integrity.
- Managed and reported test results in Jira, providing clear status updates to stakeholders.
- Directed the full defect lifecycle—logging, tracking, retesting, and closure—to ensure quality resolution.
- Oversaw the complete testing lifecycle, delivering successful conversion outcomes within timelines.
Quality Manager (Onshore)
Retail Client, UK
06.2018 - 02.2019
- Planned and executed QA audits in alignment with QA processes, defining scope, timelines, and resource requirements.
- Conducted audits across Testing Process, Requirement Analysis, Test Design, Test Execution, Defect Management, and Tool Usage.
- Collected project data and reviewed requirements, test scripts, and defect logs to ensure compliance and proper tool usage.
- Produced detailed audit reports with graded components, highlighting outcomes and areas for improvement.
- Raised and tracked corrective actions, ensuring timely resolution and accountability.
- Coached and mentored teams on audit findings, driving continuous improvement in QA practices.
- Shared periodic updates and best practices on various testing types to enhance team performance.
E2E Test Lead
Retail Client, UK
07.2015 - 05.2018
- Analyzed scope documents and change requests, providing accurate effort estimations and impact assessments.
- Gathered and reviewed requirement artifacts (Process Reports, HLD, LLD, TSD) from business, integration, and technology teams.
- Developed high-level test plans and coordinated with environment/technology teams for test setup.
- Planned resources, assigned tasks, and monitored end-to-end testing activities through closure.
- Reviewed test scenarios, execution evidence, and deliverables to ensure quality compliance.
- Tracked and resolved defects, queries, and review comments, maintaining trend analysis for continuous improvement.
- Coordinated with cross-functional teams and stakeholders, delivering weekly status reports and dashboards.
Database and structure Designer
TCS Internal
01.2015 - 05.2015
- Analyzed the overall system structure to guide the design process.
- Designed and defined the required database tables.
- Structured table contents in line with specified formats.
- Evaluated design alternatives, considering pros, cons, and downstream impacts.
- Created tables along with the necessary base structures.
Application Developer, Support and Test Analyst
Banking Client, USA
08.2012 - 07.2014
- Analyzed requirements, performed impact assessments, and provided accurate effort estimations.
- Designed and developed ETL solutions using Ab Initio, Teradata utilities, and Korn shell scripting.
- Prepared key documentation including test cases, test reports, coding standards, defect logs, and review logs.
- Created High-Level and Detailed Design documents for ETL processing and data workflows.
- Delivered production support, ensuring high-severity issues and SLA-bound incidents were resolved promptly.
- Investigated and fixed data integrity issues in EDW tables, including historical data corrections.
- Established and promoted best practices for QA and process improvement initiatives.
- Automated job scheduling and monitoring using Maestro and Autosys tools.
Programmer Analyst
Banking Client, USA
02.2011 - 07.2012
- Conducted analysis and assessment of code and workflow.
- Validated business rules in alignment with Standard Card Rules and policies.
- Recommended improvements across 11 payment card modules.
- Identified gaps and pitfalls in process flows and suggested corrective measures.
- Reviewed analyzed programs, ensuring prioritization and rescheduling where required.
- Performed Quality Assurance (QA) activities for all project deliverables.
- Ensured the overall quality and compliance of deliverables from TCS.
Developer
Banking Client, USA
06.2009 - 01.2011
- Contributed to database migration, file migration, and DBAM development.
- Analyzed Unisys data types and mapped them to IBM data types for compatibility.
- Performed data reconciliation to ensure accuracy and integrity.
- Defined and created DB2 objects corresponding to DMS II databases.
- Provided support for Unit Testing and Integration Testing.
- Maintained review logs and managed defect tracking documentation.
Education
MBA - Technology Management
Anna University
01-2014
Bachelor of Technology - Information Technology
Anna University
01-2008
Skills
- Novus
- Toolbox
- Agentdash
- Salsforce
- ORACLE RMS
- RPM
- SQL
- Abinitio 322
- Maestro
- Autosys
- Datastage
- HP ALM
- JIRA
- SQL Developer
- Teradata
- Adaptavist, Zephyr & X-Ray plugins for JIRA
- Fitnesse
- Rest Assured Framework
- Waterfall
- Agile Methodology
- Telecom
- Retail
- Banking
- Insurance
- Payment Cards Domain
Accomplishments
- Successfully managed testing delivery across an entire portfolio of projects.
- Strong domain knowledge in Retail, Telecom, Banking, and Payment Card Systems.
- Expertise in Manual Testing with solid understanding of ETL-based functional testing.
- Experienced in managing teams within Continuous Development environments and coordinating with key stakeholders for seamless delivery.
- Led and executed diverse testing types including Sanity, Functional, System, SIT, Regression, UAT, Cross-Browser, and Data Migration, ensuring stability and quality across releases for major digital transformation program
- In-depth knowledge of QA processes and diverse testing types, ensuring consistent adherence across projects.
- Actively involved in preparing test strategies, test estimations, test plans, and test completion reports.
- Skilled in working with multiple databases including Oracle and Mainframe.
- Proficient in both Waterfall and Agile methodologies, with a SAFe 5 Agilist certification.
- Strong understanding of SDLC and STLC processes.
- Extensive experience using HP ALM and JIRA for test management and defect tracking.
- Streamlined defect lifecycle management by hosting triage calls, coordinating resolutions, and driving closure, reducing defect turnaround time and improving release predictability.
- Proficient in multiple testing types including Functional, Database, System Integration, End-to-End (E2E), UAT, Cross-browser, and Regression Testing.
- Possesses foundational Project Management experience.
- Strong communication and interpersonal skills with the ability to collaborate across teams
- Mentored and groomed junior QA engineers, standardizing
best practices which improved efficiency of delivery
Certification
- Certified SAFe 5 Agilist
- Certified SAFe 4 Agilist
- Certified ISTQB Tester
Timeline
Test Manager
Telecom Client, Australia
08.2023 - Current
Project Manager (Onshore)
Telecom Client, UK
02.2023 - 07.2023
Portfolio Test Manager (Onshore)
Telecom Client, UK
04.2022 - 01.2023
Portfolio Test Manager (Onshore)
Retail Client, UK
12.2019 - 03.2022
Functional Test Analyst (Onshore)
Insurance Client, UK
02.2019 - 11.2019
Quality Manager (Onshore)
Retail Client, UK
06.2018 - 02.2019
E2E Test Lead
Retail Client, UK
07.2015 - 05.2018
Database and structure Designer
TCS Internal
01.2015 - 05.2015
Application Developer, Support and Test Analyst
Banking Client, USA
08.2012 - 07.2014
Programmer Analyst
Banking Client, USA
02.2011 - 07.2012
Developer
Banking Client, USA
06.2009 - 01.2011
MBA - Technology Management
Anna University
Bachelor of Technology - Information Technology
Anna University
Awards & Appreciations
• Received client and business appreciation in Coop for successfully delivering the crucial self check out based release to the live stores
• Received appreciation from the client in KITS for on time performing audits and providing effective measures.
• Received appreciation from Program Manager in John Lewis for dedication and involvement in leading the end to end testing by working with multiple stakeholders.
• Received on the spot award in John Lewis for effective completion of integration testing.
• Received best team award in John Lewis for effectively completing all the deliverables on time.
• Received star of the month award in Citigroup for on time support activities
• Got appreciation from the project lead in CITI - Banco Nacional de Mexico for dedication in learning new applications and involving in daily status calls individually from offshore.
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