Anand Padmanabhan
Bangalore
Summary
Seasoned Product Owner/Senior Business Analyst with strong background in driving business solutions and process improvements. Skilled in data analysis, stakeholder management, and project delivery. Proven ability to bridge gap between technical teams and business units, ensuring successful project outcomes. Excellent communicator with knack for simplifying complex information and facilitating informed decision-making and worked in various domains and delivered major integration projects for large clients across P&C Insurance, Banking and Healthcare industries. Proven ability to lead team and drive end to end business requirements management along with being a bridge between customers and Technical team with over 17 years of work experience in onshore and offshore roles in business technology solutions, client delivery management across the P&C Insurance Industry landscape and worked on COTS products like Guidewire, Duckcreek and Salesforce.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Product Owner / Lead Business Analyst
Chubb
12.2024 - Current
- Led critical platform features in OneHub(Broker Platform) DCI Asia: Expired Quotes, Chubb Rewards, QSix(AI Ingestion tool) and Quote Cloning, adapting quickly despite limited product backgrounds and delivered in Prod by driving navigating biz and tech leadership
- Delivered Chubb Rewards project by collaborating with stakeholders including Marketing Communications, Legal, third-party vendors, and internal teams, resulting in enhanced broker engagement on OH platform.
- Assumed Proxy Product Owner role, ensuring continuity and alignment in project delivery following the previous PO's departure
- Pioneered the early adoption of Prodigy for user story writing, collaborating with digital teams to enhance tool usability, resulting in improved collaboration and efficiency in project delivery
- Supported multiple transitions between Accident & Health (A&H) and Property & Casualty (P&C) products, facilitating seamless integration across various product lines over past 12 months.
- Improved user experience for OH platform by addressing stakeholder concerns, leading to increased satisfaction and usability.
- Facilitated DSUs, Sprint Retrospectives, Sprint Planning, and Refinement sessions, taking ownership of end-to-end delivery for the NB A&H squad
- Worked closely with business teams in Singapore and Hong Kong, prioritizing defect resolutions to enhance the OH portal's usability
Senior Business Analyst (Digital Factory)
AXA XL INDIA BUSINESS SERVICES PRIVATE LTD.
06.2020 - Current
- Led and delivered project deliverables including requirement gathering, documentation, product backlog refinement, stakeholder management, and liaising between customers and vendors, driving requirements to completion for an underwriting platform utilizing Salesforce for account and broker information, Guidewire PC (FirstBest) as frontend, and Duckcreek as rating engine.
- Leading a team of 6 BAs across various projects and mentoring them
- Working on Demand and Supply and ramping BAs across horizontal workstreams in P&C Insurance
- Worked on Fusion Project (Legacy to App Modernization) – Gap Analysis and Integration work from current UW System to Insurance Workbench (built on SALESFORCE Platform)
- Worked on Salesforce Classic to Salesforce Lightning upgrade project
- Worked on IBM Blueworks Live for identifying business processes in Underwriting and Claims
- Led the team on monthly releases for regulatory items of rates and forms in Guidewire PC for AXA XL.
- Implemented Agile approach and guided team in adopting Agile mindset to support transition towards AGILE vision for AXA and XL entities.
Lead Business Analyst
ACCENTURE SERVICES PVT. LTD.
Bangalore
11.2012 - 06.2020
- Responsibilities include project deliverables like Requirement gathering, Requirements documentation, Product Backlog Refinement, Stakeholder Management, Bridge between customers and Technical team and driving the requirements till completion
- Worked extensively on US Property and Casualty Insurance domain across the Insurance Value chain especially in key areas of Rate Quote Issue, Underwriting, Product Management, Policy Administration, Claims Management and Policy Forms
- Have exposure on various Lines of business in Property, Auto, Workers Comp and Travel
- Worked on a Travel product for a large Australian Insurer and was the sole BA responsible for functional inputs on their Claims system which was based on MAINFRAME and PEGA platform
- Worked briefly in Guidewire PolicyCenter data mapping work from a client's existing legacy system to GW PC for one of the large American Insurer
- Experience in Guidewire ClaimCenter 8 and worked on couple of Use Cases Development
- Worked on Configuration Management for Guidewire Policycenter project for a leading American client
- Executed operational activities in KT planning and created entry and exit plans for onboarded resources.
- Driving Digital and Innovation initiatives for BA Capability in areas like AI, ML, Blockchain, RPA etc
- Showcasing In-house automation assets during client Visits and presenting project success stories
- Driving the Iteration Planning sessions and vetoing story points for each User Story in an Iteration
- Rich experience in creating Product Backlog items and its maintenance, User Story creation, Business Requirement documents, Functional Specification documents
- Distinguished contributor of Accenture Insurance Industry Practice through Thought Leadership Presentations, Knowledge sharing sessions, and Hiring talent to promote growth
- Selected Results: One of the selected presenters from project for showcasing BA success story and delivery models during Client visits, handled 10+ client interactions in the last 2 years
- Supported growth for Insurance COE by recruitment & hiring BAs, have completed 200+ interviews thus far
- Was involved in building a Claims FNOL Use Case development and worked with Digital team in selling the the idea to the client
- Leading the CSR activity for AXA XL BANGALORE office
Senior Software Engineer
R SYSTEMS PRIVATE LTD.
Noida
12.2010 - 10.2012
- Worked as a BA on Application Maintenance managed service model for an in-house CRM software of a leading client in USA
- Creating Functional design documents and taking complete ownership of Design phase and providing support to Technical team during Development and Testing phase till release
- Was involved in requirements capturing and preparing FSDs and providing walkthrough to the Technical Team
- Integration Testing and System testing after each release in the UAT region
Software Engineer
KMG INFOTECH PRIVATE LTD.
Gurgaon
06.2007 - 12.2010
- Worked on Commercial Intellisys, an Insurity product – Was involved as a System Analyst and performed role of End to End Testing for Workers Comp Product
- Worked at Client site in San Diego, USA for a year and was involved in requirements capturing and preparing a SUD for their Commercial Insurance product, Intellisys
- Defects triaging and assigning business priority to all Critical/Major/High defects
- Was involved in requirements capturing and preparing FSDs for one of the integration projects involving Agent portals interacting with Duckcreek Pricing functionality
Education
Bachelors in Engineering - Computer Science
Career Institute of Technology And Management
05-2006
Skills
- Backlog refinement
- Requirements gathering
- Story writing
- Agile Methodologies
- Scrum methodology
- Stakeholder engagement
- Product strategy
- Cross-functional teamwork
- Team leadership
- Problem solving
- Critical thinking
- Effective communication
- Acceptance testing
Certification
- Global Manager Program
- AI for Business
- CSPO (Certified Scrum Product Owner by ScrumAlliance)
- SAFe Agilist
- BCS-ISEB
- Structuring Machine Learning Projects from Coursera
Accomplishments
- As a Business SME, ideated and drove the team's idea 'Image Classification to prevent fraudulent Claims' using CNN and was awarded in Top 3 teams in AI Bootcamp, contest driven by Accenture India.
- Wrote a series of blogs on 'Personalization in Insurance Services' which got duly published on Accenture.com with more than 3000 views worldwide.
- IDC BA Whitepaper Contest - Won 3rd prize in a Whitepaper contest run by Accenture's BA capability across all domains in India. More than 500 BAs had submitted their whitepapers.
- Received Certificate of Appreciation twice for outstanding delivery for CUE Project.
- Won Accenture Celebrates Excellence award for the category 'Client Value Creation'.
Timeline
Product Owner / Lead Business Analyst
Chubb
12.2024 - Current
Senior Business Analyst (Digital Factory)
AXA XL INDIA BUSINESS SERVICES PRIVATE LTD.
06.2020 - Current
Lead Business Analyst
ACCENTURE SERVICES PVT. LTD.
11.2012 - 06.2020
Senior Software Engineer
R SYSTEMS PRIVATE LTD.
12.2010 - 10.2012
Software Engineer
KMG INFOTECH PRIVATE LTD.
06.2007 - 12.2010
Bachelors in Engineering - Computer Science
Career Institute of Technology And Management