Anand Pandey

• Reviewed financial statements and contacted institutions and customers to clarify details.
• Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
• Supervised a team of junior processors, ensuring consistent adherence to best practices and providing ongoing support as needed.
• Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
• Analyzed borrower credit reports and income statements to verify accuracy.
• Handled any conditions sent from underwriting departments.
• Maintained accurate records of loan processing activities and documents in CRM system.
• Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
• Educated customers on loan services and regulations to confirm compliance.

Worked on US Mortgage Underwriting project

• Gathered and verified documents in loan files, such as credit reports, loan applications, title policies, appraisals, and financial statements are current and accurate
• Review all loan applications and disclosures for discrepancies and regulatory and compliance guidelines
• Prioritize, track, and manage the loan underwriting process in order to meet deadlines and ensure timely submission to the underwriting team
• Worked with the underwriting team to perform credit analysis and determine repayment probability using risk management matrices
• Mentioned condition on underwriting loan according to underwriting guidelines
• Worked on US Mortgage Pre Purchase Review project
• Responsible for reviewing the loan documents using the Pre-Purchase Review checklist for completeness and accuracy
• Well versed with ATR/QM, RESPA, TRID and mortgage compliance regulations
• Reviewing all loan types including Conventional, FHA and VA
• Adding conditions in a clear concise manner in LOS for any deficiencies noted as part of the above review
• Updating delivery data in LOS
• Have general knowledge of Fannie Mae, Freddie Mac, FHA and VA guidelines
• Adhering to strict timelines prescribed by the Management and provide the review response in the desired timeframe
• Written and verbal communication with the on-shore manager regarding queries and process updates
• Compatible working in a production environment.

• Worked on the project of Telstra, my core job responsibilities are: Listening to calls either recorded live or side-by-side while communicating feedback
• Responsible for call/Data Quality Monitoring
• Provide feedback to agents using prescribed feedback model
• Mentoring and coaching agents on process level issues
• Monitor adherence to compliance procedures and processes
• Responsible for conducting calibration and performance review call in terms of quality with the internal team
• Conduct refresher training on the basis of the errors identified
• Communicate process updates by conducting a session as and when required
• Maintaining update log and sharing it with the team on a regular basis
• Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operations/management team
• Identify and highlight potential risk areas and recommend preventive action.