Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Service Excellence Summary
References
Timeline
Generic

ANAND PARTHASARATHY

Bangalore

Summary

Dynamic Airline Relationship Manager with a proven track record at Air India SATS, excelling in report analysis and customer service excellence. Skilled in training and mentoring teams, I enhance operational efficiency while resolving complex issues. Proficient in Microsoft Office Suite, I drive strategic initiatives that elevate service quality and stakeholder satisfaction.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Consolidated weekly/monthly service performance reports and analyzed operational KPIs.Communicated with airline, passengers, and sales force regarding service closure status.Sent out emails and escalations ensuring timely responses and resolutions.Participated in stakeholder meetings and tracked action item resolutions.

Air India SATS
07.2024 - Current
  • Consolidated weekly/monthly service performance reports and analyzed operational KPIs.
  • Communicated with airline, passengers, and sales force regarding service closure status.
  • Sent out emails and escalations ensuring timely responses and resolutions.
  • Participated in stakeholder meetings and tracked action item resolutions.

India

Infosys Pvt Ltd
Bangalore
06.2021 - 04.2024
  • Resolved technical issues within SLA and supported end-user training and documentation.
  • Led recruitment strategy, resource allocation, and talent retention initiatives.
  • Provided technical support for software and hardware issues across multiple platforms.
  • Maintained accurate records of all service requests received from customers along with their resolutions.
  • Ensured compliance with company policies regarding allocating products in an ethical manner.
  • Assisted in gathering and moving materials and equipment for assigned displays.

India

Columbia Asia Hospital
Bangalore
08.2020 - 05.2021
  • Managed patient reception, food delivery coordination, and staff performance monitoring.
  • Managed patient check-in and check-out processes efficiently.
  • Coordinated appointments between patients and healthcare providers effectively.
  • Assisted patients with insurance verification and billing inquiries promptly.
  • Ensured that all necessary documentation is completed prior to discharge of patient.

India

Interglobe Enterprises Ltd (IndiGo)
Bangalore
01.2020 - 07.2020
  • Handled baggage issues via World Tracer and managed flight disruptions and boarding.
  • Assisted passengers with check-in procedures and baggage handling.
  • Provided assistance to passengers with special needs such as wheelchair accessibility, baggage handling, and transportation.
  • Coordinated with ground crew personnel to ensure efficient loading and unloading of aircraft cargo items.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.

India

Globe Ground India Pvt Ltd
Bangalore
12.2016 - 12.2019
  • Led shift operations for up to 15 employees, enhancing overall productivity.
  • Trained and mentored junior staff to develop skills and improve performance.
  • Resolved customer inquiries and complaints promptly while maintaining professionalism.
  • Scheduled daily shift rotations to ensure optimal coverage and efficiency.

India

Bhadra International India Pvt Ltd
Chennai
10.2015 - 12.2016
  • Streamlined cargo operations, agent coordination, counter bookings, and shipment manifesting.
  • Supervised daily operations to enhance workflow efficiency and service quality.
  • Verified passenger documents in gate area to ensure compliance prior to boarding.
  • Assisted passengers with reservations, ticketing, and itinerary adjustments.
  • Trained new employees on ticketing protocols and baggage handling procedures.

India

Air India SATS
Bangalore
05.2008 - 09.2015
  • Supervised daily operations, ensuring smooth workflows and high service quality.
  • Managed customer inquiries, resolving issues promptly and effectively.
  • Maintained professionalism in interactions, addressing concerns with expertise.
  • Conducted comprehensive research and data analysis to support strategic planning.

Efficiently managed customer inquiries across multiple communication channels. Provided travelers with accurate information on flight schedules and gate changes. Coordinated with airline staff to ensure smooth operations and passenger flow. Resolved passenger inquiries and complaints with professionalism and empathy.

Interglobe (Air France)
07.2007 - 04.2008
  • Efficiently managed customer inquiries across multiple communication channels.
  • Provided travelers with accurate information on flight schedules and gate changes.
  • Coordinated with airline staff to ensure smooth operations and passenger flow.
  • Resolved passenger inquiries and complaints with professionalism and empathy.

Coordinated facility maintenance schedules to maximize operational efficiency. Developed usage reports to inform strategic planning initiatives. Arranged catering services and set up meeting rooms for events according to client specifications. Conducted security checks to identify concerns and implemented mitigation techniques.

Unisys
01.2007 - 06.2007
  • Coordinated facility maintenance schedules to maximize operational efficiency.
  • Developed usage reports to inform strategic planning initiatives.
  • Arranged catering services and set up meeting rooms for events according to client specifications.
  • Conducted security checks to identify concerns and implemented mitigation techniques.

Assisted passengers with check-in and boarding procedures to enhance travel experience. Managed luggage handling operations, ensuring safe transport to aircraft. Provided timely information on flight schedules and gate changes to travelers. Checked in passengers, assigned seats, and issued boarding passes efficiently. Demonstrated strong problem-solving skills in addressing customer and personnel issues.

Jet Airways
10.2003 - 12.2006
  • Assisted passengers with check-in and boarding procedures to enhance travel experience.
  • Managed luggage handling operations, ensuring safe transport to aircraft.
  • Provided timely information on flight schedules and gate changes to travelers.
  • Checked in passengers, assigned seats, and issued boarding passes efficiently.
  • Demonstrated strong problem-solving skills in addressing customer and personnel issues.

Corrected discrepancies in data entries to ensure accuracy and reliability. Maintained organized filing systems for efficient document retrieval. Trained new staff on data entry procedures and software utilization.

VEE Technologies
08.2002 - 12.2002
  • Corrected discrepancies in data entries to ensure accuracy and reliability.
  • Maintained organized filing systems for efficient document retrieval.
  • Trained new staff on data entry procedures and software utilization.

Education

Bachelor’s Degree - Journalism

Journalism

Skills

  • Customs and immigration processes
  • Training and reporting
  • Microsoft Office Suite
  • ALCON proficiency
  • World Tracer expertise
  • Customs and immigration processes
  • Training and reporting
  • Microsoft Office Suite
  • ALCON proficiency
  • World Tracer expertise

Affiliations

  • Awarded Star Performer for customer service excellence.
  • Recognized by airline for smooth handling of VIP & business class baggage issues.
  • Received Team Excellence Award during peak travel season.
  • Participated in emergency drill operations at the airport.
  • Appreciated for timely AHL/DPR case closures with minimal escalations.
  • Involved in airport audits and compliance checks.
  • Achieved 100% attendance in operational critical periods.
  • Featured in internal bulletin for exceptional baggage handling.

Accomplishments

  • Resolved over 95% of baggage claims within airline-set timelines.
  • Handled high volumes of AHL & DPR cases with accuracy and speed.
  • Maintained zero escalation record in customer service for 12+ months.
  • Coordinated with airline teams to recover mishandled baggage within 24 hrs.
  • Successfully managed VIP & Business Class service recovery cases.

Certification

  • Baggage Tracing & Handling – Airline/Station-level training
  • AHL/DPR Filing & Processing – Hands-on operational training
  • Customer Service Excellence – In-house training by [Airline/GHA]
  • Aviation Security Awareness (AVSEC Level 1) – Awareness training
  • EMD & SSR Handling – Practical knowledge via airline system
  • Lost & Found Operations – Training under baggage tracing unit
  • Airport Safety & Compliance – Conducted by Duty Managers

Languages

English
First Language
Hindi
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
kanaka
Advanced (C1)
C1

Service Excellence Summary

  • Played a critical role in ensuring smooth baggage handling operations for premium passengers, including VIP and Business Class travelers.
  • Acted as the main liaison between passengers and airline baggage units, helping resolve delayed or damaged baggage issues promptly.
  • Demonstrated strong coordination with airline teams, ground handling agents, and tracing units to maintain service quality.
  • Supported daily operational briefings and shift planning to enhance airport efficiency during high-traffic periods.
  • Frequently entrusted with sensitive cases involving high-value or priority customers due to reliability and professionalism.

References

References available upon request.

Timeline

Consolidated weekly/monthly service performance reports and analyzed operational KPIs.Communicated with airline, passengers, and sales force regarding service closure status.Sent out emails and escalations ensuring timely responses and resolutions.Participated in stakeholder meetings and tracked action item resolutions.

Air India SATS
07.2024 - Current

India

Infosys Pvt Ltd
06.2021 - 04.2024

India

Columbia Asia Hospital
08.2020 - 05.2021

India

Interglobe Enterprises Ltd (IndiGo)
01.2020 - 07.2020

India

Globe Ground India Pvt Ltd
12.2016 - 12.2019

India

Bhadra International India Pvt Ltd
10.2015 - 12.2016

India

Air India SATS
05.2008 - 09.2015

Efficiently managed customer inquiries across multiple communication channels. Provided travelers with accurate information on flight schedules and gate changes. Coordinated with airline staff to ensure smooth operations and passenger flow. Resolved passenger inquiries and complaints with professionalism and empathy.

Interglobe (Air France)
07.2007 - 04.2008

Coordinated facility maintenance schedules to maximize operational efficiency. Developed usage reports to inform strategic planning initiatives. Arranged catering services and set up meeting rooms for events according to client specifications. Conducted security checks to identify concerns and implemented mitigation techniques.

Unisys
01.2007 - 06.2007

Assisted passengers with check-in and boarding procedures to enhance travel experience. Managed luggage handling operations, ensuring safe transport to aircraft. Provided timely information on flight schedules and gate changes to travelers. Checked in passengers, assigned seats, and issued boarding passes efficiently. Demonstrated strong problem-solving skills in addressing customer and personnel issues.

Jet Airways
10.2003 - 12.2006

Corrected discrepancies in data entries to ensure accuracy and reliability. Maintained organized filing systems for efficient document retrieval. Trained new staff on data entry procedures and software utilization.

VEE Technologies
08.2002 - 12.2002

Bachelor’s Degree - Journalism

Journalism

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