Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Anand Prakash Mishra

Sr. Project Manager
Pune

Summary

A results-driven and adaptable project leader with 18+ years of experience managing complex, cross-functional initiatives in the insurance and technology sectors. Recognized for strong communication, collaboration, and problem-solving skills, I excel at building trust and rapport with colleagues and stakeholders from diverse backgrounds, ensuring seamless teamwork and project delivery. My experience spans managing large-scale change requests, leading teams through transitions, and delivering projects using both predictive and agile frameworks. I am comfortable navigating ambiguity and uncertainty, quickly adapting to evolving priorities while maintaining focus on business objectives and customer value. My approach is grounded in effective stakeholder engagement, transparent communication, and a commitment to operational excellence. I thrive in multicultural environments, demonstrating cultural sensitivity and adaptability in global teams. My certifications—including PMP, CPCU reflect a strong foundation in project management and insurance operations.

Overview

19
19
years of professional experience
7
7
Certifications

Work History

Sr. Project Manager

HCLTech
03.2022 - Current
  • Managed and monitored over 70 change requests for Insurance clients, reducing change life cycle by 20%.
  • Led and delivered medium to complex projects using both Predictive and Scrum frameworks.
  • Oversaw projects with budgets ranging from 50K to 400K pounds, ensuring efficient resource utilization and cost control.
  • Conducted business requirement gathering sessions.
  • Collaborated closely with Risk and Compliance team to ensure regulatory projects met compliance standards and deadlines.
  • Efficient stakeholder engagement via needs and expectation mapping; established clear communication plan.
  • Managed project deliveries adhering to cost and schedule baseline; published financial reports.
  • Liaised with a procurement team to onboard service providers as per project requirements.
  • Prioritized projects and performed risk analysis.
  • Prepared and published reports for Senior Management and Board teams.
  • Coordinated with Business Analysts to prepare operational awareness documents and performance metrics post implementation.
  • Assisted SMT in preparing functional documents for RFP.

Sr. Team Manager – Operations & Transitions

Gallagher Service Center
09.2017 - 02.2022
  • Managed 50 FTE team size
  • Managed multiple Transitions for top US Insurance Clients / Managing general agents.
  • Scaled up new services from 8 FTEs to 50 FTEs.
  • Handled policy issuance and endorsements services for specialized coverages like Inland Marine, Fleet coverages, Automobile, and Property.
  • Documented SOPs and procedures for new services.
  • Ensured operational services met defined SLAs.
  • Handled incidents to drive root cause analysis and ensured timely documentation and resolution.
  • Coordinated with internal teams and clients to maintain service standards.
  • Prepared monthly dashboards and maintained regular communications with clients and stakeholders.
  • Managed performance and drove corrective and preventive actions.

Deputy Manager, Operations

WNS Global Services
06.2014 - 09.2017

Assistant Manager, Operations

EXL Services Pvt. Ltd
06.2012 - 09.2014

Process Trainer

EXL Services Pvt. Ltd
07.2009 - 05.2012

Customer Care Executive

EXL Services Pvt. Ltd
11.2006 - 06.2009

Education

Bachelor of Science - Biotechnology

Andhra University
Visakhapatnam, AP
01.2005

Skills

Property casualty specialist

Certification

Microsoft AI Product Manager Certification – Pursuing

Accomplishments

  • Collaborated with 15 to 20 stakeholders in deployment of high value high impact regulatory Project Pension dashboard for UK Insurance Client
  • Resolved product issue to onboard new Identity and Verification application for the 200 FTE contact centre as part of modernization program through end user testing and training

Timeline

Sr. Project Manager

HCLTech
03.2022 - Current

Sr. Team Manager – Operations & Transitions

Gallagher Service Center
09.2017 - 02.2022

Deputy Manager, Operations

WNS Global Services
06.2014 - 09.2017

Assistant Manager, Operations

EXL Services Pvt. Ltd
06.2012 - 09.2014

Process Trainer

EXL Services Pvt. Ltd
07.2009 - 05.2012

Customer Care Executive

EXL Services Pvt. Ltd
11.2006 - 06.2009

Bachelor of Science - Biotechnology

Andhra University
Anand Prakash MishraSr. Project Manager