Anand Prasad
Sales And Marketing
Noida
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Relationship Manager
Oyo Homes And Hotel Private Limited
NOIDA
09.2022 - 10.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Senior Retail Associate
Girnarsoft Automoblies Pvt. Ltd.| Car Dekho
GURGAON
07.2019 - 07.2022
- A strong understanding of various makes and models, their features, performance, and common issues is essential
- Effective negotiation to secure the best deals for customers and the dealership.
- Clear and informative communication to explain vehicle details and options to customers.
- Basic knowledge of car mechanics for evaluating the condition of used vehicles.
- Knowledge of legal aspects related to vehicle sales, warranties, and contracts.
Business Development Executive
JustDial Ltd.
NOIDA
03.2018 - 06.2019
- Ability to prospect and close deals, negotiate contracts, and meet or exceed sales targets.
- Understanding of the local market and competition, and the ability to identify business opportunities.
- Efficiently managing tasks and leads to meet sales targets and deadlines.
- Identifying opportunities to promote Justdial's services and leverage marketing strategies.
Customer Relationship Officer
Bharti Airtel Ltd.
NOIDA
01.2015 - 02.2018
- Excellent verbal and written communication to interact effectively with customers and colleagues.
- Providing top-notch customer service and addressing customer inquiries and concerns in a professional and timely manner.
- A good understanding of Airtel's products and services to provide accurate information to customers.
- Proficiency with computer applications and customer relationship management (CRM) software.
Education
Bachelor of Arts -
Delhi University
DELHI 03.2013 - 04.2016
Skills
Relationship building and management
Timeline
Relationship Manager
Oyo Homes And Hotel Private Limited
09.2022 - 10.2023
Senior Retail Associate
Girnarsoft Automoblies Pvt. Ltd.| Car Dekho
07.2019 - 07.2022
Business Development Executive
JustDial Ltd.
03.2018 - 06.2019
Customer Relationship Officer
Bharti Airtel Ltd.
01.2015 - 02.2018
Bachelor of Arts -
Delhi University
03.2013 - 04.2016