Anand Rishav
Support Specialist
Banglore,AP
Summary
A focused & goal oriented professional with an experience of 5.5+ years with good knowledge of ASP.NET, SQL Server , Salesforce Tool, Microsoft Office 365 Services and Pitney Bowes.
KOCH INDUSTRIES-: Working currently with Koch Industries more specifically - GP in chemical,environmental,compliance and Administrative Part to support various Applications built over different platforms like- ASP.Net , Salesforce , Access . Automate Applications to resolve the considerable efforts of the employee\s.
Fidelity Information Services-: Have worked with Pitney Bowes as a developer (PIOE), at FIS Global Services to set up banks and develop scripts and queries to generate the statement for facilities to print and send the statements to our clients. Skilled in mapping business requirements, technical documentation, root cause analysis & troubleshooting for information systems management.
Concentrix-: Worked with Exchange servers and office 365 with Concentrix to support queries raised by customers regarding Mail exchange servers and everything related to migration. Have worked to support Microsoft features such as - Skype for business and Teams to our customers. Provided support to office 365 in cloud to our Customers.
Have also deigned High Level Documents for various applications. Gained strong exposure of working on machine learning algorithms, during the project on 'Efficient VM Migration & Load Balancing in Cloud Computing”. Working Knowledge about Bootstrap designs. An enthusiastic & high-energy driven professional targeting mid-level assignment in IT industry with an organization of high repute.
Cognizant - Have worked as an Application Support Analyst for 3 years with Cognizant . Troubleshoot, debug .net applications, design and enhance (build) good aptitude in designing & developing web applications with frameworks, design patterns and relational databases.
Location Preference: On Site (Singapore , Australia) (preferably) .
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
7
7
Certifications
Work History
Senior Software Engineer
Fidelity Information Global Services, FIS Global Services
- Programmer Anlayst-11), working over Pitney Bowes
- To set up scripts which processes the statements of the banks(clients) which further goes out for Printing and reaches the customer/s.
Support Specialist
Koch Industries
03.2021 - Current
- Work with different stakeholders and different sets of Applications that helps the business and customers directly.
- Over the time learnt salesforce , abiding the MBM principles , the foundation of KOCH and thus leading the support for Salesforce driven applications.
- Works for Compliance Applications which are significant to the company in terms of roles and responsibilities of an individual.
- Work with different teams intra and inter to manage and continue the flow of the applications thus helping the business.
- Design, Enhance and Develop applications to automate manual processes.
Concentrix
09.2019 - 03.2020
- Worked for Microsoft customers troubleshooting their issues regarding Office 365(cloud) and exchange servers
- Solving issues of North American customers regarding their emails and servers.
Programmer Analyst
Cognizant Technology Solutions
06.2016 - 06.2019
- Client: - Microsoft Azure Pipeline, I have been trained and have worked in traces wherein we have worked to calculate the total revenue collected by Microsoft
- I have been into developing and supporting pipelines for this
- We develop pipelines to fetch the revenue data and we work around to calculate the target revenue
- Skilled in mapping business requirements, technical documentation, root cause analysis & troubleshooting for information systems management
- Have also deigned High Level Documents for various applications
- Cambridge Assessment is University's international exams group, comprising three exam boards as well as the largest educational research capability of its kind
- The current technology portfolio is a diverse mix of over 122 applications— using, web-based, and proprietary technologies—and database applications as well as third-party packages
- Issues related to various asp.net applications which needed knowledge of Database SQL Server
- We used to check the server logs to trace the error and then work accordingly with the built-in code and generate SQL Queries accordingly and work with databases
- Used to find the root cause analysis to the problem records and send it to our clients
- Overall, we used to work with C# codes and SQL Server to replicate the error being faced by our clients for their satisfaction
- Key Result Areas:, Planner
- Writing, analyzing, reviewing, and rewriting programs, using workflow chart & diagram, and applying Knowledge regarding computer capabilities, subject matter & symbolic logic
- Conducting local trial runs of programs & applications to be sure they will produce the desired information and that the instructions are correct
- Creating & implementing programming algorithms with design &implementation of algorithms; searching & optimizing on unstructured data
- Facilitating support to various .NET applications, generation of multiple SQL scripts for checking &manipulating database(s)
- Managing Design Documents & Modules for the client delivery.
Education
B.Tech - Computer Science
SRM University
th Std - undefined
BOKARO Public School
th Std - undefined
Saint Francis School
Skills
C#, Asp NET Framework
Certification
Cognizant Certified Programmer Analyst (Working for Cambridge Assessment)
Singing,Driving,Gardening,Sports like Cricket, Poetry
Have won many awards for singing, playing badminton (inter competition.
Certified fitness Trainer - Very Passionate about fitness
Timeline
Support Specialist
Koch Industries
03.2021 - Current
Concentrix
09.2019 - 03.2020
Programmer Analyst
Cognizant Technology Solutions
06.2016 - 06.2019
Senior Software Engineer
Fidelity Information Global Services, FIS Global Services
th Std - undefined
BOKARO Public School
th Std - undefined
Saint Francis School
B.Tech - Computer Science
SRM University
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