Anand Sabbithi
Hyderabad
Summary
A highly accomplished and results-oriented Service Delivery Manager with 20+ years of experience in driving IT service excellence. ITIL V3, Prince2, AWS Solution Architect, VCP & MCSA certified. Proven ability to develop and implement effective service delivery strategies, optimize processes, and manage complex projects to exceed client expectations. Expertise in leveraging ITIL best practices, cloud computing, and strong leadership skills to ensure seamless service delivery and continuous improvement. Currently associated with TCS India Pvt. Ltd.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Tata Consultancy Services
04.2022 - Current
- Establishing and validating technologies to ensure alignment of performance metrics, alert criteria and other monitoring functions for operations
- Leading team functions viz. training, skill-set upgrading, monitoring performance of team members to ensure efficiency in process operations
- Implementing processes and simultaneously building the organization in alignment with business strategies, goals, and objectives
- Delivering large-scale, complex programs with a focus on technology transformation; collaborating with leadership teams to evaluate technology challenges
- Developing strategy, direction and governance processes utilizing PMP practices; implementing those processes and simultaneously building the organization with alignment of business strategies, goals, and objectives
- Creating appropriate project reporting parameters, defining organizational standards and tools, ensuring quality adherence for area of expertise while performing activities like project management, planning, implementation and client interaction
- Managing risk, project & resource scheduling, project tracking and quality assurance
- Handling delivery frameworks and new technology implementation projects for streamlining related activities as per quality standards
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
Infrastructure Project Manager
IBM Pvt Ltd
03.2016 - 04.2022
- Managed multiple complex service delivery projects concurrently, consistently meeting deadlines and exceeding quality standards.
- Developed and executed a comprehensive project plan for a major IT infrastructure migration, ensuring a smooth transition with minimal business disruption.
- Managed project budgets, resolved reliability issues, tracked service metrics, and led a team of professionals to deliver exceptional service to clients.
- Monitored and tracked project progress, identified risks, and implemented mitigation strategies to ensure timely and successful project delivery.
- Developed effective client relationships that resulted in consistently high client satisfaction scores.
- Established and maintained strong relationships with key stakeholders, including vendors, contractors, and internal teams, ensuring effective communication and project alignment.
- Utilized project management software, such as MS Project, to manage tasks, track progress, and allocate resources.
- Led a project to migrate a legacy system to a modern cloud based platform, reducing maintenance costs by 40%.
- Leveraged excellent Excel and PPT skills to create compelling reports and presentations for stakeholders.
- Controlled costs throughout projects to keep operations in line with budget plans.
- Evaluated vendor proposals critically, selecting the most suitable partners for successful project execution.
Project Manager
Encora Technologies Sdn, Bhd, & Wipro Technologies
12.2012 - 12.2015
- Managed end-to-end Infrastructure Projects, ensuring timely and successful project delivery.
- Served as the single point of contact for the Delivery Head/Delivery Manager for project execution, ensuring clear communication and efficient coordination.
- Planned, designed, and scheduled phases for large projects.
- Participated in project quality and performance improvement meetings, driving continuous improvement and optimizing project outcomes.
- Ensured positive customer satisfaction and maintained strong customer relationships, fostering long-term partnerships.
- Understood customer requirements and identified business opportunities/requirements, providing guidance, support, and closure.
- Provided account leadership/direction and technical support, ensuring project success and client satisfaction.
- Managed people, focusing on employee career development and morale, providing regular performance feedback to employees.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Utilized MPP tools for effective project planning and tracking, ensuring project visibility and accountability.
Account Leader SME
IBM Pvt Ltd
01.2008 - 11.2012
- Worked as a Technical Services Professional, maintaining support for 4000+ Wintel Servers.
- Provided technical support to the team on complex technical issues, improving team efficiency and knowledge.
- Proactively identified Root Cause Analyses (RCAs) for critical tickets, minimizing downtime and preventing future incidents.
- Implemented defect prevention strategies as part of proactive problem management, reducing recurring issues and improving system stability.
- Analyzed incident tickets for proactive problem management and KPI tracking, identifying trends and areas for improvement.
- Managed stabilization projects, improving system performance and reliability.
- Implemented cost-saving strategies, resulting in reduced expenses without compromising service quality.
- Conducted regular account reviews to assess progress toward goals and identify areas for improvement or growth potential.
Technical Consultant (server Administrator) (wintel Applications)
Emerio Malaysia Sdn Bhd
06.2006 - 01.2008
- Worked as a Technical Support Consultant for Windows 2003/2000/NT Servers in an enterprise environment with 1000+ servers in production.
- Managed Incident Management and Request Management processes initiated by clients’ business infrastructure globally, ensuring timely and effective resolution of issues.
- Managed Server Decommission Process and Release to production(RTP) servers, performing Quality checks (QC) on the servers.
- Coordinated with country site-IT for any server activities that require downtimes such as system failure, system recovery, upgrades, repairs, patch installation, and others, minimizing disruption and ensuring smooth operations.
System Administrator
Unix /Wipro Infotech Ltd
05.2004 - 06.2006
- Maintained and monitored local and remote Domain Controllers, ensuring system stability and security.
- Managed Windows 2003 Servers playing the roles of Active Directory, DNS, DHCP, and WINs, ensuring reliable network services.
- Managed complete Windows Servers Management & Trend Micro Anti-Virus Management at the site office, maintaining a secure and compliant environment.
Education
B Tech - Computer science & Engineering
JNTU
Hyderabad, TELANGANA06.2004
Skills
- ITIL framework expertise
- Service level optimization
- Incident management expertise
- Change management expertise
- Service delivery strategy
- Service delivery management
- Service delivery oversight
- Enhancing service delivery
- Ongoing service enhancement
- Project execution management
- Incident investigation
- Customer satisfaction
- Case documentation
Certification
- ITIL V3
- Prince2
- AWS Solution Architect
- VCP
- MCSA
Timeline
Service Delivery Manager
Tata Consultancy Services
04.2022 - Current
Infrastructure Project Manager
IBM Pvt Ltd
03.2016 - 04.2022
Project Manager
Encora Technologies Sdn, Bhd, & Wipro Technologies
12.2012 - 12.2015
Account Leader SME
IBM Pvt Ltd
01.2008 - 11.2012
Technical Consultant (server Administrator) (wintel Applications)
Emerio Malaysia Sdn Bhd
06.2006 - 01.2008
System Administrator
Unix /Wipro Infotech Ltd
05.2004 - 06.2006
B Tech - Computer science & Engineering
JNTU
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