Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
CustomerServiceRepresentative
Anand Saurabh

Anand Saurabh

Director - Hub Head- OYO (West Bengal & North East)
Kolkata

Summary

An astute Goal-oriented professional with distinguished experience of 13+ years of experience with career history in multi-state distributed businesses and proven ability to hire, develop and retain high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Targeting assignments in Business Development, Operations, Management, B2B, B2C, Channel Sales, Distribution Management, and Key Account Management & Relationship Management with an organization's of high repute.

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Work History

Director - Hub Head

OYO
West Bengal & North East
04.2023 - Current
  • Manage Profit / Loss end to end for West Bengal and North East.
  • Drive offline channels and close liasoning with online team to ensure meeting of URN (Used Room Nights) targets.
  • Responsible for managing operations (quality of service and escalations) in the marketplace and ensuring high quality of customer experience.
  • Building sustainable demand channels from a long-term perspective such as corporate/travel agents.
  • Responsible for meeting the supply targets and identifying new supply avenues.
  • Build a highly engaged and energetic team that will strive for success and have high key resources.
  • Creating new processes to improve operational efficiencies.
  • Driving sales growth and manage the entire end to end operations for entire hub.

Director - Hub Head

OYO
Kolkata
04.2022 - 03.2023
  • Manage Profit / Loss end to end for the state (Hub).
  • Drive offline channels and close liasoning with online team to ensure meeting of URN (Used Room Nights) targets.
  • Responsible for managing operations (quality of service and escalations) in the marketplace and ensuring high quality of customer experience.
  • Building sustainable demand channels from a long-term perspective such as corporate/travel agents.
  • Responsible for meeting the supply targets and identifying new supply avenues.
  • Build a highly engaged and energetic team that will strive for success and have high key resources.
  • Creating new processes to improve operational efficiencies.
  • Driving sales growth and manage the entire end to end operations for entire hub.

Head of Business Development

OYO
Kolkata
02.2021 - 08.2022
  • Manage and develop a team of 6 Area Supply Managers & 32 Business Development Managers.
  • Lead and negotiate deals from end-to-end (from due diligence to contract negotiations and post-deal management) with cross-functional input aligned to business / service strategy.
  • Meet property owners and sell OYO's Vision of providing comfortable stays for many. Pitch in contract closure as and when there is criticality and intervention required.
  • Maintaining relationship with Key Hotel Partners in designated area and mentoring the team towards right relationship management with their respective partner properties.
  • Periodic review of joint business plan with the property owners in order to have a profitable business association.

Ditector - OYO 360 Product

OYO
Gurgaon
09.2021 - 03.2022
  • Patron Acquisition through Digital Medium
  • Product Management ( Product Build up )
  • Digital Marketing
  • Call Centre Management
  • Lead Generation
  • Funnel Buildup - Onboarding process for India & SEA ( Indonesia & Malaysia )
  • Supply Additions across Country
  • Handling Operations and Budgeting for profitability of business
  • Setting up Onboarding process for India & SEA ( Indonesia & Malaysia )

Head of Business Development

OYO
Patna
07.2020 - 01.2021
  • Manage and develop a team of 4 Area Supply Managers & 25 Business Development Managers
  • Lead and negotiate deals from end-to-end (from due diligence to contract negotiations and post-deal management) with cross-functional input aligned to business / service strategy
  • Meet property owners and sell OYO's Vision of providing comfortable stays for many. Pitch in contract closure as and when there is criticality and intervention required
  • Maintaining relationship with the Key Hotel Partners in the designated area and mentoring the team towards right relationship management with their respective partner properties
  • Periodic review of joint business plan with the property owners in order to have a profitable business association

Enterprise Acquisition Head

OYO
Gurgaon
03.2019 - 06.2020
  • Leading new accounts acquisition for Corporate Demand Business in OYO Micro
    Market Channel.
  • Co-owning target for Hunting (Offline) in New Acquisition.
  • Planning and execution of Goto market strategy for 300+ Corporate Hunters
    Creation of hunting pipeline to bring focused approach for each HUB to bring in sustainable growth.
  • Deep data driven approach to create and manage client facing schemes
  • Weekly pacing and guidance to HUB and overall channel to ensure monthly targets are met and if intervention required corrective actions are taken within time.
  • Identify and size opportunities across Corporate.
  • Drive Acquisition of Regional Corporate through our Local Sales Teams - Manage Key.
  • Partnerships for Lead Generation Activities like Amex, TMC partners Plan

Corporate Head (Micro Market CEO)

OYO
Ahmedabad
12.2017 - 02.2019
  • Heading the Acquisition and Team for Gujarat with 18 demand managers for all Global/National/State & Government accounts
  • Meeting key accounts/clients across geographies to ensure better extraction and increased wallet share.
  • Planning Go-to-market strategy for Demand Managers.
  • Meeting key accounts / clients across different geographies of Gujarat to ensure better extraction and increased wallet share..
  • Generate new additional business & meeting KDMs to increase the product offerings & generating more revenue.
  • Contributing 1 Cr + of monthly revenue to Gujarat Hub Corporate Business.

Area Sales Manager

Idea Cellular Ltd
Ahmedabad
03.2015 - 11.2017
  • Handling team of 23 on role employees (TSM's & TSE's) with 75 Distributors and 123 DSEs with a total revenue of 3.52 Cr per month and area population of 10 Lac.
  • Analyzing latest marketing trends, tracking competitors' activities & providing valuable inputs for fine-tuning sales & marketing strategies
  • Planning the calendar and executing various programs for various retail chains as per the budget
  • Tracking sub-segment wise primary, secondary and tertiary sales and sharing reports with the top management
  • SOGA growth of 6% in 3 months and CMS growth of 1.2%.
  • Distribution expansion across Saurashtra Region. Building an extensive distribution expansion across Rural Market.

Assistant Manager Sales

Idea Cellular Ltd
Surat
06.2012 - 02.2015
  • Handling 5 Distributor and 65 DSE's in Surat Territory and generating Monthly revenue of 1.3 Cr per with 8000+ Acquisition in South Gujarat Territory.
  • Increased sales revenues by 50% in a span of 14 Months by promoting complementary products and educating customers about store promotions
  • Brought Idea cellular to No 2 position from No 3 Position in a span of 7 months.
  • To ensure achievement of the Primary & Secondary sales goals in the territory by implementing the company's sales strategy and harnessing the full potential of the distribution system.

Channel Sales Manager

MTS
Dhanbad
12.2011 - 06.2012
  • Handled 2 Distributors and 27 DSE's
  • Recorded Highest Sale of Handsets for a quarter. 1st distributor to have a ROI more than 10 in Jharkhand Region.
  • Recorded Highest Sale of Handsets for a quarter.
  • To ensure achievement of the Primary & Secondary sales goals in the territory by implementing the company's sales strategy and harnessing the full potential of the distribution system
  • Leading team of STAR FOSs and DSE's

Territory Sales Manager

Airtel
Dhanbad, Amritsar
11.2009 - 12.2011
  • Handling 1 Super Distributor and 5 Distributor with 32 FSE's.
  • SOGA growth from 30% to 58% and RMS growth from 32% to 48%
  • CEO award for distribution expansion across District.
  • Involved in channel sales through Distributor management to ensure achievement of the Primary & Secondary sales goals in the territory by implementing the company's sales strategy and harnessing the full potential of the distribution system

Education

MBA - Sales And Marketing

Vinayaka Mission University
Vinayaka Mission
08.2010 - 06.2012

PG Diploma - Wireless And Mobile Computing

CDAC
CDAC Pune
09.2008 - 02.2009

B.E - Electronics & Telecommunication

Pune University
Pune
08.2004 - 06.2008

HSC - Science

St. Johns International ResidentialSchool
Chennai
07.2002 - 04.2004

SSC - Science

De Nobili School
CFRI, Digwadih
03.2001 - 06.2002

Skills

Customer serviceundefined

Accomplishments

  • Awarded as a Best Hub in Supply Addition for 5 months consecutively
  • Awarded as a Best Hub in terms of DSRN, URN and Occupancy Growth for Q2 & Q3
  • Highest Competition Winback in India for consecutive 5 months
  • Special recognition by CEO for SRN growth from 0 to 10k in a span of 4 months in OYO 360 ( New Product for Acquisition)
  • Awarded Best BD Head for East Region for consecutive 6 months.
  • Awarded as Top BD Head for October’20 and December’20 month
  • Awarded “OYO Employee of the month”
  • Ranked Best MM CEO Pan India for achieving highest revenue & help Gujarat hub to achieve 5 Cr of revenue.
  • Titled as Best Captain in the region for consecutive three quarters for target achievement & Won 4 Excellence with National Corporate head recognition.
  • Able to promote 4 of my demand managers to DY MMCEO position and 2 to MMCEO.
  • Have been able to get one of the best annual ratings continuously for last 2 years in OYO.
  • Among top 5 ASM of both R1 & R2 Gujarat Region for consistent 8 Months.
  • Titled Best ASM in R2 for Acquisition growth from 8K to 21K. SOGA Leadership award by Circle Head in ASM Category.
  • Awarded best TSM of the Circle and Region for 3 times in Idea Cellular Ltd.
  • Titled “Selling Star” for the year 15-16 in Idea Cellular Ltd.
  • CMS leadership award by ZBM and Prepaid Head Titled Best Fielder Award in Airtel for increasing LSO and SSO Count
  • CEO award for Distribution Expansion in Airtel.

Interests

Travelling, Volunteer Work/Community Involvement, Sports, Music

Timeline

Director - Hub Head

OYO
04.2023 - Current

Director - Hub Head

OYO
04.2022 - 03.2023

Ditector - OYO 360 Product

OYO
09.2021 - 03.2022

Head of Business Development

OYO
02.2021 - 08.2022

Head of Business Development

OYO
07.2020 - 01.2021

Enterprise Acquisition Head

OYO
03.2019 - 06.2020

Corporate Head (Micro Market CEO)

OYO
12.2017 - 02.2019

Area Sales Manager

Idea Cellular Ltd
03.2015 - 11.2017

Assistant Manager Sales

Idea Cellular Ltd
06.2012 - 02.2015

Channel Sales Manager

MTS
12.2011 - 06.2012

MBA - Sales And Marketing

Vinayaka Mission University
08.2010 - 06.2012

Territory Sales Manager

Airtel
11.2009 - 12.2011

PG Diploma - Wireless And Mobile Computing

CDAC
09.2008 - 02.2009

B.E - Electronics & Telecommunication

Pune University
08.2004 - 06.2008

HSC - Science

St. Johns International ResidentialSchool
07.2002 - 04.2004

SSC - Science

De Nobili School
03.2001 - 06.2002

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Anand SaurabhDirector - Hub Head- OYO (West Bengal & North East)