IQRAMULLAH LIAGATH ALI
Kampala
Summary
Serviced-focused Operations Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
Food and Beverage Consultant
Afro Park Hotel and Health Club
04.2024 - 11.2024
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Delivered exceptional customer service through staff training and development programs, resulting in increased client retention rates.
- Conducted thorough market research to identify emerging trends and opportunities in the food and beverage industry.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
Business Consultant – Operation and Development
Ruby Wines & Tapas
01.2024 - 03.2024
- Developed complete business plans and operational strategies for new and existing business.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
Operations Manager - Pre Opening
Noni Vie Lounge & Restaurant
07.2023 - 12.2023
- Conducted in-depth analysis of primary and secondary research to assess industry, market, and company trends.
- Designed and executed detailed work plans to address business priorities and meet deadlines.
- Collaborated with directors and employees to gather insights and improve operational efficiency.
- Evaluated market trends and competitor strategies to establish competitive advantages.
- Developed and implemented policies and procedures to enhance operational efficiency.
- Created and executed strategies aimed at boosting sales and profitability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Café Shires, Shires Group of Companies
11.2021 - 06.2023
- Oversaw budget implementation, employee evaluations, and contract management.
- Mentored personnel on management principles, industry practices, and company procedures to maximize efficiency.
- Introduced innovative methods and systems to reduce turnaround times.
- Built strong relationships with customers and suppliers through effective account development.
- Implemented strategies to enhance customer and employee loyalty.
- Recruited, hired, and trained staff, establishing internal functions and defining role scopes.
- Managed purchasing, sales, marketing, and customer account operations.
- Collaborated with staff to assess performance and mitigate business risks.
- Enhanced operational excellence through continuous coaching and development programs.
- Directed budgets, employee reviews, training, schedules, and contract negotiations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Food & Beverage Manager
La Cabana Restaurant, Speke Apartments
07.2015 - 10.2021
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Maintained highest standards for beverage quality and service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Organized successful special events that contributed to increased sales figures.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Streamlined operations through regular review of processes and implementation of best practices.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Branch Manager
The Italian Cake Shop
06.2014 - 05.2015
- Designed and executed strategies to drive customer sales growth, resulting in increased annual revenue.
- Ensured friendly and professional interactions to foster positive customer relationships.
- Motivated employees through engagement in business processes and positive reinforcement techniques.
- Recruited and hired skilled professionals, enhancing organizational talent and capabilities.
- Streamlined processes and managed individual and team tasks to consistently meet deadlines.
- Analyzed sales data to identify trends and optimize purchasing decisions.
Assistant Restaurant Manager
Café Javas, Mandela Group of Companies
01.2009 - 08.2013
- Welcomed customers, gathered feedback, and implemented changes to improve restaurant operations.
- Fostered a positive atmosphere and ensured exceptional food and service for every customer.
- Conducted frequent line checks to maintain high quality assurance standards.
- Motivated staff to achieve peak performance and deliver top-quality service.
- Directed team members on effective methods, operational procedures, and best practices.
- Ensured compliance with all federal, state, and local hygiene and food safety regulations.
Industrial Trainee
GRT GRAND
07.2007 - 11.2007
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Updated internal data systems to aid senior managers in effective decision-making.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
Industrial Trainee
TAJ COROMANDEL
01.2007 - 02.2007
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Participated in continuous improvement initiatives that led to enhanced operational performance and cost reductions.
Education
B.sc - Catering Science & Hotel Management
Bharathiyar University
Chennai, India03.2008
Skills
- Business Development
- Menu Engineering
- Recruitment
- Product development
- Staff training/development
- Performance improvement
- Account management
- Efficient multi-tasker
Languages
English
Tamil
Awards
- TOP SIGNATURE DINING RESTAURANT, Kampala Restaurant Week, 2018
- TOP SIGNATURE DINING RESTAURANT, Kampala Restaurant Week, 2019
Personal Information
- Date of Birth: 06/14/88
- Nationality: Indian
- Marital Status: Married
Timeline
Food and Beverage Consultant
Afro Park Hotel and Health Club
04.2024 - 11.2024
Business Consultant – Operation and Development
Ruby Wines & Tapas
01.2024 - 03.2024
Operations Manager - Pre Opening
Noni Vie Lounge & Restaurant
07.2023 - 12.2023
General Manager
Café Shires, Shires Group of Companies
11.2021 - 06.2023
Food & Beverage Manager
La Cabana Restaurant, Speke Apartments
07.2015 - 10.2021
Branch Manager
The Italian Cake Shop
06.2014 - 05.2015
Assistant Restaurant Manager
Café Javas, Mandela Group of Companies
01.2009 - 08.2013
Industrial Trainee
GRT GRAND
07.2007 - 11.2007
Industrial Trainee
TAJ COROMANDEL
01.2007 - 02.2007
B.sc - Catering Science & Hotel Management
Bharathiyar University
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