Summary
Overview
Work History
Education
Skills
Toolsandapplications
Passport
Personal Information
Disclaimer
Certification
Languages
Timeline
Generic

Anand Singh

Pune,Maharashtra

Summary

Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Hardworking Major Incident Manager familiar with providing solutions to prevent recurrence. Focused on efficiency and response improvements.Seeking a challenging position where I can utilize my expertise to drive continuous improvement and ensure smooth operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Lead

Wipro Technologies
01.2024 - Current
  • Demonstrated ability being a part of cross-functional team and coordinate efforts to resolve complex incidents and problems.
  • Handling all Major incidents reported related to wifi performance and Stability.
  • Coached team members in techniques necessary to complete job tasks.

Team Lead

CitiusTech
10.2021 - 01.2024
  • Collaborated with cross-functional teams for faster incident resolution and improved service quality.
  • Boosted customer satisfaction levels by ensuring timely and effective responses to major incidents.
  • Increased visibility of major incidents through the creation of comprehensive dashboards and reports for senior leadership review.
  • Facilitated regular meetings with IT service teams to discuss ongoing incidents and coordinate efforts towards effective resolutions.
  • Acted as an escalation point for unresolved incidents, ensuring timely intervention and resolution of critical issues.

Incident Management Specialist

Namsbel Global
01.2021 - 10.2021
  • Handling client & business escalations, creating/managing Process Document, Implement Service & Process Transition.
  • Served as an escalation point for complex or unresolved issues, applying expertise in problem-solving techniques to achieve successful outcomes.
  • Performing all change tasks and attending CAB calls

Incident/Problem Manager

HCL Technologies
10.2014 - 11.2020
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
  • Developed and maintained a knowledge base of known issues, contributing to quicker diagnosis and resolution of reported problems.
  • Championed a proactive approach to problem management by identifying potential risks before they escalated into significant issues.
  • Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives.
  • Oversaw post-mortem meetings after major incidents, fostering collaboration among stakeholders to address underlying issues effectively.
  • Managed high-priority incidents, ensuring timely resolution and minimizing business impact.

Software Engineer

Wipro Technologies
06.2011 - 10.2014
  • End User Support Engineer experience and incident management in a manufacturing industry.
  • L1 windows server administrator to gathering information of issues on client pc on a domain environment and resolving issue of user access management.
  • Coordinating with Technical teams while handling incident management and other Monthly Technical activities, Preparing and managing incident reports

Education

Master of Computer Application (MCA) - Computer Science

Kamla Nehru College (Nagpur University RTMNU)
Nagpur
01.2011

Bachelor in Computer Application (BCA) - Computer Science

SFS College (Nagpur University RTMNU)
Nagpur
01.2008

HSC - Science Education

Tidke College
Nagpur, India
02.2005

High School Diploma -

Seventh Day Adventist School
Nagpur
01.2003

Skills

  • Major Incident Manager
  • Incident Management
  • Problem Management
  • Change Management
  • Service Management
  • Escalation Management
  • Process Management
  • Team Building and training
  • ITIL V3 Foundation Certified
  • SIAM Trained
  • ITIL Framework
  • Documentation skills
  • Information Management
  • Business Analysis

Toolsandapplications


  • Kibana
  • UIM
  • APP Dynamics
  • Symantec end-point protection (SEP)
  • SNOW
  • Remedy
  • SDM
  • JIRA
  • Xmatters


Passport

K6776718

Personal Information

Date of Birth: 10/19/1987

Disclaimer

I hereby declare that all information being provided above is true to the best of my knowledge.

Certification

  • ITIL® Foundation Certificate Certificate number GR750475156AP

Languages

Hindi
Advanced (C1)
English
Advanced (C1)

Timeline

Team Lead

Wipro Technologies
01.2024 - Current

Team Lead

CitiusTech
10.2021 - 01.2024

Incident Management Specialist

Namsbel Global
01.2021 - 10.2021

Incident/Problem Manager

HCL Technologies
10.2014 - 11.2020

Software Engineer

Wipro Technologies
06.2011 - 10.2014

Master of Computer Application (MCA) - Computer Science

Kamla Nehru College (Nagpur University RTMNU)

Bachelor in Computer Application (BCA) - Computer Science

SFS College (Nagpur University RTMNU)

HSC - Science Education

Tidke College

High School Diploma -

Seventh Day Adventist School

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Anand Singh