Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANAND SINGH

New Delhi

Summary

Results-driven Team Leader in Sales Operations known for high productivity and efficient completion of tasks. Specialize in strategic planning, customer relationship management, and sales analytics. Excel in leadership, communication, and problem-solving to achieve team goals and improve operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Samsung Galaxy Consultant

Samsung
DELHI
03.2024 - Current
  • Developed and implemented strategies to increase luxury sales in store.
  • Cultivated relationships with clients to ensure repeat business.
  • Evaluated competitors' offers and services related to luxury goods.
  • Assisted customers with selection of high-end products, providing detailed product information and advice.
  • Ensured that all luxurious goods were displayed attractively in store.

Apple Customer Engagement and Sales Specialist

Unicorn Infosolution Pvt Ltd
New Delhi
09.2022 - 03.2024
  • The Apple Customer Engagement and Sales Specialist is a dynamic role focused on achieving sales targets, enhancing customer engagement, deepening product knowledge, meeting performance goals, and leveraging company benefits. This role is central to creating memorable customer experiences and driving Apple’s business growth.
  • Key Responsibilities:
  • Achieve Sales Targets:Develop and implement strategies to meet and exceed sales targets.
    Monitor sales metrics and adjust approaches as needed to ensure targets are achieved.
    Collaborate with team members to optimize sales techniques and share best practices.
  • Enhance Customer Engagement:Engage with customers to understand their needs and provide personalized solutions.
    Conduct product demonstrations that showcase the benefits and features of Apple products.
    Foster a welcoming and inclusive environment that encourages customer interaction and satisfaction.
  • Deepen Product Knowledge:Stay updated on the latest Apple products, services, and initiatives.
    Share product knowledge with team members through training sessions and informal mentoring.
    Serve as a product expert, answering customer queries and providing detailed information.
  • Meet Performance Goals:Set and track individual performance goals in alignment with store and regional objectives.
    Regularly review performance metrics and seek feedback for continuous improvement.
    Celebrate achievements and identify areas for growth to maintain high performance standards.

Business Development Manager

Class 21A technologies Private Ltd
WFH
08.2021 - 04.2022
  • Achieve Sales Targets:Set, track, and achieve sales targets to drive business growth.
    Develop and implement sales plans and strategies to meet or exceed targets.
    Collaborate with the sales team to identify and pursue new sales opportunities.
  • Develop and Execute Growth Strategy:Formulate and implement comprehensive growth strategies that align with company goals.
    Identify new markets and opportunities for expansion.
    Monitor industry trends and adapt strategies to maintain a competitive edge.
  • Client Acquisition:Identify and engage potential clients through various channels and methods.
    Develop tailored proposals and presentations to secure new business.
    Build and maintain strong relationships with prospective clients to drive client acquisition.
  • Conduct Market Analysis:Perform detailed market analysis to understand market dynamics, trends, and competitive landscape.
    Use market insights to identify opportunities and inform strategic decisions.
    Provide regular reports and recommendations based on market analysis.
  • Build Strategic Partnerships:Identify, establish, and nurture strategic partnerships that align with business objectives.
    Collaborate with partners to co-develop solutions and drive mutual growth.
    Manage and optimize existing partnerships to maximize value and revenue generation.

Business Unit Manager

ICICI Prudential Life insurance Pvt Ltd
New Delhi
01.2021 - 07.2021
  • Sales Management:Develop and implement sales strategies to achieve business targets and objectives.
    Monitor sales performance and provide guidance to the sales team to ensure targets are met.
    Analyze sales data to identify trends, opportunities, and areas for improvement.
    Prepare and present sales reports to senior management, highlighting key insights and recommendations.
  • Team Leadership:Lead, motivate, and develop a high-performing sales team.
    Conduct regular team meetings to communicate goals, strategies, and performance updates.
    Provide ongoing training and development opportunities to enhance team skills and knowledge.
    Foster a collaborative and supportive team environment, encouraging open communication and teamwork.
  • Customer Relationship Management (CRM):Utilize CRM systems to manage customer interactions, track sales activities, and maintain customer records.
    Develop and maintain strong relationships with key clients and stakeholders.
    Ensure the sales team effectively uses CRM tools to enhance customer engagement and satisfaction.
    Analyze customer data to identify trends and opportunities for upselling and cross-selling insurance products.
  • Performance Metrics:Define and track key performance metrics to measure sales effectiveness and operational efficiency.
    Conduct regular performance reviews with team members, providing constructive feedback and setting actionable goals.
    Implement performance improvement plans as needed to address any performance gaps.
    Use performance data to drive continuous improvement initiatives and optimize business processes.

Sales Executive

Quess Crop Ltd
New Delhi
09.2017 - 12.2020
  • Achieve Sales Targets:Drive sales of Samsung mobile devices by meeting or exceeding monthly and quarterly sales targets.
    Develop and implement sales strategies to maximize product sales and revenue.
    Track sales performance and adjust approaches as needed to meet goals.
  • Customer Engagement and Service:Engage with customers to understand their needs and preferences, offering personalized recommendations based on their requirements.
    Provide detailed information about Samsung mobile products, including features, benefits, and pricing.
    Address customer inquiries and concerns promptly and professionally to ensure a positive shopping experience.
  • Product Promotion and Demonstrations:Conduct product demonstrations to showcase the features and capabilities of Samsung mobile devices.
    Promote special offers, discounts, and new product launches to increase customer interest and drive sales.
    Stay informed about the latest Samsung mobile products, technology trends, and industry developments.
  • Maintain Store Presentation and Merchandising:Ensure that Samsung mobile displays are well-organized, attractive, and aligned with brand standards.
    Regularly update merchandising materials and product displays to reflect current promotions and new arrivals.
    Conduct routine checks to ensure that all promotional materials and product information are accurate and up-to-date.
  • Customer Relationship Management:Build and maintain strong relationships with customers to encourage repeat business and customer loyalty.
    Follow up with customers post-purchase to ensure satisfaction and address any issues or additional needs.
    Utilize CRM tools to track customer interactions, manage leads, and record sales activities.

Visual Merchandiser

Samsung
06.2013 - 08.2014
  • Design and Implement Visual Displays:Create innovative and eye-catching visual displays that attract customers and enhance their shopping experience.
    Develop floor plans and display strategies that optimize store space and highlight key products.
    Set up and dismantle displays in line with seasonal themes, promotional events, and product launches.
  • Ensure Brand Consistency:Maintain consistency in visual presentation across all retail locations to uphold brand standards.
    Ensure that all displays align with the brand’s image, messaging, and marketing campaigns.
    Regularly update displays to reflect new product arrivals and ongoing promotional activities.
  • Collaborate with Sales and Marketing Teams:Work closely with the sales team to understand product features, benefits, and key selling points.
    Collaborate with the marketing team to align visual merchandising strategies with overall marketing campaigns and promotions.
    Provide input on product placement and store layout to maximize sales opportunities.
  • Monitor and Analyze Display Effectiveness:Track and analyze the performance of visual displays to determine their impact on sales.
    Gather feedback from store staff and customers to identify areas for improvement.
    Adjust and refine displays based on performance data and feedback to enhance effectiveness.
  • Maintain Display Standards:Ensure that all displays are well-maintained, clean, and visually appealing at all times.
    Conduct regular inspections to ensure displays meet company standards and guidelines.
    Train store staff on visual merchandising best practices and display maintenance.

Education

MBA - Marketing

Swami Vivekanand Subharti University
01-2021

BBA -

Guru Gobind Singh Indraprastha University
07-2017

Skills

  • Cost Analysis
  • Quality Assurance
  • Management Coaching
  • Technical review
  • Business Planning
  • Continuous Improvement
  • Operations Analysis
  • Customer Service
  • Loss Prevention

Certification

  • Diploma in Advance Financial Account.

Timeline

Samsung Galaxy Consultant

Samsung
03.2024 - Current

Apple Customer Engagement and Sales Specialist

Unicorn Infosolution Pvt Ltd
09.2022 - 03.2024

Business Development Manager

Class 21A technologies Private Ltd
08.2021 - 04.2022

Business Unit Manager

ICICI Prudential Life insurance Pvt Ltd
01.2021 - 07.2021

Sales Executive

Quess Crop Ltd
09.2017 - 12.2020

Visual Merchandiser

Samsung
06.2013 - 08.2014

MBA - Marketing

Swami Vivekanand Subharti University

BBA -

Guru Gobind Singh Indraprastha University

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