Anand Sundaram
Bangalore
Summary
Dynamic Associate Manager at HCL Tech, excelling in renewals and retention with a proven track record of optimizing KPIs to achieve quarterly targets. Skilled in relationship building and customer relationship management, I foster loyalty and drive operational efficiency, ensuring swift resolutions and strategic oversight of the renewal pipeline.
Overview
20
20
years of professional experience
Work History
Associate Manager
HCL Tech (Just Energy)
BANGALORE
08.2020 - Current
- Responsible for renewals and retention across multiple LOBs, including Outbound Door-to-Door, while strategically managing Inbound Sales Conversion to achieve target retention rates, and foster customer loyalty.
- Successfully achieved quarterly renewal targets by optimizing key KPIs, such as Sales Conversion and Retention Rate.
- Ensured swift resolution of escalation emails within 24 hours, enhancing customer experience and satisfaction.
- Led negotiations in collaboration with the Enrollment, Transaction, and Pricing teams, securing incremental standard uplift on renewals.
- Oversaw and consistently reviewed the renewal pipeline in CRM, providing strategic visibility and management.
- Conducted service usage analysis and account reviews, coordinating internally with the Sales, Support, and Customer Success teams to proactively address and mitigate potential renewal risks.
- Accountable for achieving the India Team’s KPIs, working closely with Functional Team stakeholders to drive alignment, operational efficiency, and overall performance optimization.
- Responsible for recruiting agents, conducting on-the-job training, performing regular audits, and completing specific product training, certifications, and company updates to foster continuous learning, and ensure alignment with organizational goals.
Business Development Manager
International Research Networks Training Solutions
Bangalore
07.2019 - 07.2020
- Hosted Cyber Security Training in Namibia and Botswana.
Sales Manager
Eurasiayan
Bangalore
02.2018 - 02.2019
- Led a sales team of 15 executives to achieve ambitious targets.
- Developed and executed comprehensive sales and marketing strategies for assigned projects.
- Spearheaded sponsorship sales initiatives for Saudi Aramco events.
- Represented Eurasiayan during training sessions conducted in Seychelles.
Senior International Sales Executive
Netzealous
Bangalore
01.2017 - 02.2018
- Generated revenue opportunities through business development and partnerships across North America.
- Executed cold calls to potential partners for collaborative offerings with NetZealous Brands.
- Negotiated and implemented business contracts with strategic partners to enhance service offerings.
- Managed assessment of new business opportunities to expand industry reach and growth.
International Sales Executive
IRN
Dubai
01.2014 - 12.2016
- Generated new business by sourcing leads independently.
- Conducted in-depth research to identify effective lead opportunities.
- Explored untapped markets to drive business growth.
- Facilitated face-to-face meetings with clients to strengthen relationships.
- Developed and delivered public and in-house training programs for Middle East and Africa.
- Managed sales and marketing functions for division, enhancing visibility and outreach.
- Prepared comprehensive business plans and forecasts for annual cycles.
Assistant Sales Manager
Fleming Gulf
Bangalore
02.2010 - 08.2014
- Represented Fleming Gulf during training sessions in Russia, Ghana, Kenya, and Angola.
- Achieved consistent call rates while generating substantial revenue.
- Recognized as top seller for majority of projects offered.
- Received appreciation emails from Group MD, trainers, and certification bodies.
Customer Service Officer
IBM
Bangalore
02.2006 - 02.2010
- Trained teammates on complex process aspects and provided on-the-job training for new inductees.
- Deputized for manager during absences, ensuring timely completion of process requirements and report submissions.
- Received recognition as best team player for outstanding performance in Collections.
- Implemented Shift Proposal to reduce attendance leakage and optimize workforce efficiency.
- Introduced Break Adherence strategy to consistently meet monthly targets.
- Developed initiatives to decrease Average Handle Time, enhancing overall productivity.
Collection Officer
Repcol
Bangalore
05.2005 - 01.2006
- Employed multiple tracing techniques to gather personal information on customers with outstanding debts.
- Contacted customers regarding balances, negotiating payment terms and schedules.
- Minimized objections to payments by presenting customer-friendly options.
- Located debtors to assess payment status and arranged follow-ups.
- Negotiated payoff deadlines and structured payment plans for clients.
- Provided clients with various payment options to facilitate prompt repayment of balances.
- Collaborated with management and team members to enhance strategies for increasing repayment agreements.
Education
Bachelors of Commerce -
Kristu Jayanti College
05-2005
Pre University -
St Aloysius PU College
Bangalore05-2002
SSLC -
Maria Niketan High School
Bangalore04-2000
Skills
- Business Development
- Relationship building and management
- Customer Relationship Management
- Upselling and cross-selling
- Tracking and reporting
- Time management
- People management
Timeline
Associate Manager
HCL Tech (Just Energy)
08.2020 - Current
Business Development Manager
International Research Networks Training Solutions
07.2019 - 07.2020
Sales Manager
Eurasiayan
02.2018 - 02.2019
Senior International Sales Executive
Netzealous
01.2017 - 02.2018
International Sales Executive
IRN
01.2014 - 12.2016
Assistant Sales Manager
Fleming Gulf
02.2010 - 08.2014
Customer Service Officer
IBM
02.2006 - 02.2010
Collection Officer
Repcol
05.2005 - 01.2006
Bachelors of Commerce -
Kristu Jayanti College
Pre University -
St Aloysius PU College
SSLC -
Maria Niketan High School
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