Anand Vishwakarma
New Delhi
Summary
Dedicated Travel Consultant with extensive experience at IGT-Egencia, excelling in ticketing processes, and delivering exceptional customer service. Proven track record in managing complex itineraries and ensuring compliance with travel policies, while maintaining high customer satisfaction. Adept in Amadeus and skilled in problem-solving, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Travel Consultant
IGT- Egencia (A part of American Express Global Business Travel)
Gurgaon, India
05.2025 - Current
- Delivered end-to-end travel solutions for corporate clients, including flight, hotel, car rental, rail bookings and visa assistance, ensuring compliance with company travel policies.
- Providing exceptional service to the travelers through timely, personalized and thoughtful calls and email communication.
- Provided assistance to travelers by processing refunds accurately and efficiently while ensuring compliance with fare rules.
- Handled voluntary and involuntary flight changes, performing manual ticketing, re-issuances and fare recalculations in compliance with airline policies.
- Maintained in-depth knowledge of global travel advisories, visa regulations and airline policies to support clients in dynamic environments.
- Utilized Amadeus for accurate and efficient booking and ticketing processes.
Customer Services Agent
Qatar Airways
Ahmedabad
11.2022 - 05.2025
- Managed a high volume of inbound calls from global travelers, resolving complex flight bookings, changes, cancellations and special service requests.
- Provided expert advice and processed refund for partial and unflown itineraries, maintaining compliance with airline refund policies and enhancing customer satisfaction.
- Maintained consistently high Customer Satisfaction (CSAT) scores by effectively diagnosing and solving time-sensitive issues related to booking, ticketing, refund, baggage and airline policies.
- Resolved customer inquiries and issues effectively and efficiently.
- Assisted passengers with check-in and boarding processes.
- Handled Qatar Airways frequent flyer passengers.
- Performed voluntary , involuntary and manual ticketing.
- Good knowledge of geography, fare rules and visa requirements.
Travel Service Expert
Praxis Services Pvt. Ltd.
Gurgaon
10.2021 - 11.2022
- Managed all aspects of inbound and outbound calls related to reservation, flight status, privilege club and service inquiries.
- Handled a high volume of customer emails, successfully resolving non- voice inquiries and escalating complex issues to appropriate departments.
- Assisted with the Daily Sales Report Audit to ensure accuracy in ticketing and revenue reporting, minimizing discrepancies.
- Expertly managed reservations as an Executive, utilizing Amadeus for flight booking, modifications and cancellation.
- Assisted passengers with check-in and boarding processes.
- Followed company policies and procedures related to customer service operations at all times.
Reservation Executive
Spicejet Ltd.
Gurgaon
02.2021 - 08.2021
- Handled a high volume of inbound and outbound calls for a major domestic airline, focusing on superior customer service.
- Successfully promoted and sold ancillary services, directly contributing to the company's non-fare revenue targets.
- Executed accurate reservation and ticketing tasks using Navitire-Sky Speed system.
- Assisted passengers with ticket purchases and itinerary changes.
- Educated passengers on airline policies and procedures effectively.
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Researched alternate routes for passengers if their original itinerary was cancelled or delayed.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
Education
Post Gradution Diploma - Tourism and Aviation Management
YMCA
New Delhi01.2021
B.Sc. - Hospitality Studies and Catering Services
YCMOU
Nashik06.2018
Skills
- Ticketing processes
- Amadeus
- Galileo
- Flight booking
- Visa assistance
- GDS expertise
- Strong communication skills
- Exceptional customer service
- Itineraries
- Travel insurance
- Itinerary planning
- Destination knowledge
- Executive travel
- Hotel accommodations
- Leisure travel
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Geographical knowledge
- Effective communication
- Problem solving
- Attention to detail
- Time management
Hobbies and Interests
- Traveling & Geographical Exploration: Actively exploring new destinations to expand first-hand geographical knowledge, which assists in providing better travel recommendations to travelers.
- Cooking & Culinary Arts: Leveraging a background in Hospitality and Catering Services to explore diverse cultures through their food.
- Bike Riding: Promoting discipline, focus and physical endurance.
- Gardening & Music: Activities used for stress management and maintaining a balanced, focused mindset.
Languages
- English
- Hindi
- Marathi
- French
Timeline
Travel Consultant
IGT- Egencia (A part of American Express Global Business Travel)
05.2025 - Current
Customer Services Agent
Qatar Airways
11.2022 - 05.2025
Travel Service Expert
Praxis Services Pvt. Ltd.
10.2021 - 11.2022
Reservation Executive
Spicejet Ltd.
02.2021 - 08.2021
Post Gradution Diploma - Tourism and Aviation Management
YMCA
B.Sc. - Hospitality Studies and Catering Services
YCMOU