ANANDA DAS
SERVICE SUPERVISOR
CUTTACK
Summary
Dynamic Service Supervisor with a proven track record at Tvs, enhancing customer satisfaction through effective complaint resolution and proactive maintenance strategies. Skilled in workforce planning and technical troubleshooting, I consistently exceed service delivery expectations, fostering strong customer relationships and ensuring a safe, efficient work environment.
Overview
4
4
years of professional experience
1
1
Language
Work History
Service Supervisor
Tvs
12.2024 - Current
- Monitored team's performance and gave feedback when necessary.
- Assisted with training and development of team members.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Storekeeper
Tata
07.2024 - 12.2024
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Kept sales receipts and maintained accounting records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Ordered goods from various vendors to maintain store merchandise levels.
Service Advisor
Honda
06.2021 - 07.2024
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Fitter -
Industrial Training Institute
Cuttack 04.2014
Skills
Complaint handling
Management experience
Sales support
Task delegation
Workforce planning
Progress monitoring
Supervisory role experience
Inspections management
Employee engagement
Customer service
Problem-solving
Time management
Complaint resolution
Customer relations
Decision-making
Technical troubleshooting
Product knowledge
Call management
Timeline
Service Supervisor
Tvs
12.2024 - Current
Storekeeper
Tata
07.2024 - 12.2024
Service Advisor
Honda
06.2021 - 07.2024
Fitter -
Industrial Training Institute