ANANDA JANA
DELHI
Summary
Experienced Coordinator with a focus on patient scheduling and staff training. Known for facilitating communication and resolving issues efficiently, contributing to high-quality patient experiences and streamlined operations.
Overview
8
8
years of professional experience
Work History
Coordinator
Hospital
New Delhi
04.2022 - Current
- Coordinated patient scheduling and appointment management for efficient hospital operations.
- Collaborated with medical staff to streamline communication and enhance patient care.
- Managed inventory of medical supplies, ensuring availability for clinical staff needs.
- Supported quality assurance initiatives by collecting and analyzing patient feedback data.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
F&B Captain
Yari
Tamil Nadu
01.2018 - 09.2021
- Managed daily operations of food and beverage service areas.
- Trained staff on menu knowledge and customer service standards.
- Coordinated with kitchen staff to ensure timely food delivery.
- Implemented sanitation protocols to maintain a clean environment.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Assisted in creating special events and promotional offerings.
- Implemented strategies for improving customer satisfaction levels within the restaurant.
- Resolved conflicts between staff members in a diplomatic manner while adhering to company policies.
Education
Science
Uttar Pradesh State Open Board
Prayagraj04-2021
Skills
- Patient scheduling
- Staff training
- Information collection
- Writing requirements
- Patient registration
- Point of contact
- Updating stakeholders
- Report writing
- Consulting
- Regulatory compliance
- Professional networking
- Relationship building
- Verbal and written communication
- Clear communication
- Problem-solving
- Document control
- Staff supervision
- Project Support
- Decision-making
- Work Planning and Prioritization
- Data entry
- Document management
- Recordkeeping
- Medical terminology
- Database management
- Time management
- Medical billing
- Problem resolution
- Communication skills
- Staff management
- Cooking Skills
Languages
English
Elementary (A2)
A2
Hindi
Native
Native
Bengali
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Odia
Advanced (C1)
C1
Timeline
Coordinator
Hospital
04.2022 - Current
F&B Captain
Yari
01.2018 - 09.2021
Science
Uttar Pradesh State Open Board