Ananda Kadam

Dynamic professional with extensive experience at Metro Cash & Carry, excelling in SAP and MCRM. Proven track record in enhancing team collaboration and achieving operational efficiency. Adept at negotiating favorable vendor contracts while maintaining a customer-centric approach. Strong communicator with a commitment to excellence in service delivery.

Identifying the MRP mismatch in the POS and informing the respective department for the corrections. Doing the CCPI & PI on daily basis to control the shrinkage. (Carry Bag). Ensuring that the negative stock is under control less than 1% of the book stock. Informing to POS team regarding wrong promotion updating in the POS. Updating the Invalid articles to the POS team to reflect in the system.

• Opening of shift & cash tills.
• Collection of safe keys.
• Allocation of cash tills to cashier.
• Float money counting before handover the cashier.
• Cash till check.
• MPOS billing.
• MPOS user Creation process.
• Scanning metro card.
• Advance payment handling (NEFT transfer/RTGS, Check/DD, Cash).
• Handling remittance account Customer.
• Scanning the article.
• Manual entry of article with barcode/EAN (reason & codes).
• Handling the till discount voucher.

• Customer card & registration.
• SR id tagging.
• Customer cards data management.
• Exchange return & repair.
• MCRM customer service admin.
• Handling customer complaint.
• Implementation of customer service standard.
• Paging.
• Closing customer complaint in NPS.
• Recording customer queries (web/out bond/feedback/walkin).
• Every day team briefing before store opening & closing about customer service and complaint.
• Internal consumption.

• English
• Kannada
• Hindi
• Marathi

I hereby declare that all the information’s are correct and true to the best of my knowledge and belief.

• Father's Name: Ravasab Kadam
• Date of Birth: 01/22/91
• Marital Status: Married