H Ananda Kumar
Team leader Quality Assurance
Anantapur,Andhra Pradesh
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
18
18
years of professional experience
8
8
Certificates
Work History
Team Leader, Quality Assurance
Hindustan Coca-Cola Pvt. Ltd.
Bangalore
03.2022 - Current
- Consumer complaints attend across Karnataka & Kerala and resolve the complaint directly speaking with consumer & escalate this issue with the plant team and seeking RCA & CAPA
•Collaboration with sales team and create awareness on quality , product storage & handling related practice in the the market with help of sales executive
• Conduct Distributor audit across Karnataka & Kerala and share report to sales head & getting RCA & CAPA.
• Ensure all consumer contact information is being properly recorded on the consumer contact form and contact information is being furnished to concerned person promptly.
• Handle all consumer response within established time limits and expedite submission of all reports.
• When consumer / customer contacts the Company, the CRC collects accurate details regarding the concern, using the Consumer Contact Form as a guideline.
• Follow-up with the concerned person in the respective department / other plants so that the CRC can get back to the consumer / customer on the status of his/her concern if consumer/customer insists.
• Ensure proper labelling of all product/ package/ fragments/ materials recovered from consumers, prior to processing.
• Train all personnel involved with consumer contact handling.
• Submit monthly summary of complaint analysis to Division Consumer affairs coordinator (CAC) and Regional Consumer Response Coordinator.
• Liaison with CCI and other unit CRCs , QAM s
• Follow up with respective plant team for RCA & CAPA for complaints
• Be alert to the need for expeditious handling and transmitting of information to higher authority in instance of a special case or an emergency.
• Providing support to get Distributors FOSCOS training.
• Providing support to fountain team with pre machine installation water analysis and in fountain audits.
• Coordination Activity with Sales, RTM, Production, Quality and externally customers and Consumers, OU, HCCE, corporate etc.
• Collaborate with cross-functional teams to implement improvements based on consumer feedback.
• Took complete lead of Production and planning related activities in Hot fill Process and Tetra Pak process.
• Took complete lead of commission of PET 400BPM line section.
• Trained Associates and operators in quick time ensuring no operational breakdown from process section.
• Lead SCADA installation at Tetrapak process and driving training program for associates and training given to operators related to CIP operations.
• Adhering and taking ownership of calibration program Hf & Tetra process to ensure 100% compliance
Senior Executive, Quality in Charge
Diageo India
Hubli
02.2021 - 03.2022
- Adapt the Diageo Quality & Production system in Hubli unit facility
- Overall responsibility for food safety and process quality in unit
- Ensure supplier approval in accordance with OFS for suppliers
- Ensuring the implementation of food safety management system at suppliers.
- Responsible for supplier audits & follow up compliance to FSMS.
- Work close with internal stakeholders to bring down the rejection of materials on arrival.
- Implement supplier development programme for safe, legal, authentic & hygienic products supply every time
- Support new product launches to ensure that supplier quality meets the required standards
- Supplier approval for new raw material in NPD is completed within timeline.
- Collaborate with internal & external stakeholders to eliminate seasonal rejections
- Inspecting & auditing the supplier facility/plant used for the manufacturing/ processing of the raw materials.
- Develop annual working budget w.r.t., supplier quality and work within the approved budget.
- Perform on-site supplier visits for root cause analysis and verification of correction actions of supplier quality issues.
- Monitor food safety and quality setting targets, plans and follow up in close cooperation with purchase, contribute to monthly KPI reports
- Review supplier manufacturing processes, collaborate with suppliers on process improvement and value enhancement opportunities
- Develop team of executives to perform independent supplier audits and verification of CAPA at supplier plants.
- Representing plant for Quality & Responsible for internal & third party audits
- Self-inspection & Gap assessment against FSSAI & Other regulatory requirements
- Handling compliant management system, Label and packaging material artwork approval as per LMR,FSSAI, Excise requirements
- Implement, Sustain, Review and Update Food safety standards FSSAI requirements, HACCP
- Handling of customer complaints through transparent process RCA for Customer complaints, CAPA for Justified complaints
- Implementing Manufacturing Excellence in operation for Hubli unit ( Implemented T1, T2 & T3 meeting )
- Imparting training to all the workmen and executive
- Diageo India is the country’s leading beverage alcohol company with an outstanding collection of premium brands – a business built on the foundation and principles laid down by the giants of the industry.
Senior Executive, Manufacturing
Diageo India
Hassan
09.2018 - 02.2021
- Adapt the Diageo Quality & Production system in Hassan unit facility
- Representing plant for Sensory proficiency and consumer complaints minimization, zero market complaint from 2018 to till date.
- Responsible for internal & third party audits
- Self-inspection & Gap assessment against FSSAI & Other regulatory requirements
- Handling compliant management system, Label and packaging material artwork approval as per LMR,FSSAI, Excise requirements
- Managing complete Quality assurance system of the unit as per Q-manual
- Managing shift wise plant operation (Bottle partner executives, officers reporting directly)
- Implement, Sustain, Review and Update Food safety standards FSSAI requirements, HACCP
- Handling of customer complaints through transparent process RCA for Customer complaints, CAPA for Justified complaints
- Implementing Manufacturing Excellence in operation for Hassan facility ( Implemented T1, T2 & T3 meeting )
- Imparting training to all the workmen and executive
- Diageo India is the country’s leading beverage alcohol company with an outstanding collection of premium brands – a business built on the foundation and principles laid down by the giants of the industry.
Senior Executive, Manufacturing
Diageo India
Hyderabab
01.2014 - 09.2018
- Developing the weekly, fortnightly, monthly , quarterly cleaning & sanitation schedules & ensuring its complete implementation
- RCA for customer complaints CAPA for justified complaints
- Responsible for Blending activities and maintain all records related to Excise
- Successfully completed Training and implementation of manufacturing Excellence Six Sigma-Yellow belt ( project output 10 lacs savings for year)
- Designed and implemented application which helps to validate Bottle inspectors ease in CCP station
- Proactively working for Process improvement, finished quality product resulting – Zero Genuine market complaint from the year 2011 to 2014.
- Market complaint handling, analyzing samples, RCA (Pareto analysis, 5why’s), CAPA and implementing same in process.
- Scrutiny & approving Labels & monocarton artworks as per LMR, FSSR and excise requirements and complying with it.
- Preparing SOPs, Work instruction and Quality Plan (GMP & GLP).
- Diageo India is the country’s leading beverage alcohol company with an outstanding collection of premium brands – a business built on the foundation and principles laid down by the giants of the industry.
Quality Officer
PEPSICO India Pvt.Ltd
Bangalore
02.2011 - 01.2014
- Syrup making and blending according to production plan (For CSD & NCB operation).
- Worked for the implementation of AIB (American Institute of Baking) standards in PepsiCo, Nelamangala plant.
- Sensory evaluation of Simple syrup finished syrup and final product.
- Preparation and maintenance of Documents for the Quality Audits like HACCP, AIB
- Working to reduce FM complaints, Bottle inspector’s evaluation and validation of OPRP’s and CCP’s.
- Ensuring the packaging quality requirements as per standards.
- Providing training to associates on GMP, GHK and improving skill level of associates.
- Overseeing the stabilization of hot fill Slice juice line in terms of thermal process & quality protocols, reviewing on-line process parameters through SCADA reports & Q.C. test logs & ensuring the positive release of the product.
- Cost reduction & Optimization of yield through process improvement plan.
- Implementation of Kaizen and OPL’s in bottling operation for cost optimization.
- Proven efficient cost optimization skills in bottling operations, worked as “South region champion” to implement best practices across south units.
- Ensuring proper packaging of the Beverages as per specifications
- Control and monitoring of Physical, Chemical & microbial Parameters during production.
- Responsible for Calibration of laboratory equipment’s.
- Proven efficient cost optimization skills in bottling operations, worked as FPR for new PET CSD 600BPM line
- Continuously monitored and tracked chemicals to achieve cost as per AOP.
- Conducting training for new or existing employee, Workmen’s
- SPR for NCB GRB LINE (Non-Carbonated Beverage Glass Returnable Bottles).
- Ensured 100% compliance to Minimum Mandates in Process lines, No FM failure in any of the Month till YTD Dec 2013
- Having fair knowledge about carbonated & non-carbonated Beverage (SLICE mango JUICE), Glass Return Bottle line(200ml & 300 ml glass), KHS and Krones PET line operation and Packaged Drinking water line (Aquafina).
- Responsible for Coding & Packing Appearance.
- CSD GRB line- To maintain the quality & quality analysis of GRB CSD line effectively participated in installation of New Bottle Washer in GRB line & successfully implemented and ensured the 100% Quality parameters.
- PepsiCo India Holdings Pvt Ltd. Nelamangala is one of the biggest plants in south Asia business operations having five lines including Postmix operation manufacturing carbonated soft drink, Non Carbonated Beverage & Packaged drinking water under the brand name of Pepsi, 7Up, Mirinda, Mountain Dew, Fruit juice drink slice and the packaged drinking water brand Aquafina”. PepsiCo India Holdings Pvt Ltd. Nelamangala has been rated 2nd best plant in Quality score, stands at the 1st position in High Volume, 3rd best plant in line productivity across the PepsiCo Beverages India business unit
Production Officer
Godrej Tyson Foods Limited
Bangalore
08.2010 - 02.2011
- Responsible for monitoring and controlling the whole process from raw materials to finished goods at various stages.
- To execute and supervise the production, Control and monitoring of Physical, Chemical and microbial Parameters during production
- To allocate the work to operators and helpers as per the production requirement.
- Product identification at in process to achieved targets
- Control of reworks, rejections, man power and cost of the production
- Maintaining the records of production and maintenance
- Coordinating with QC department and Warehouse Management
Quality Executive
Balan Natural Pvt. Ltd.
Bangalore
08.2008 - 08.2010
- Handling of pasteurization for Tetra pack & PET bottling line
- Responsible for monitoring and controlling the whole process from raw materials to finished goods at various stages
- Ensuring safe and hygienic beverage products in PET and Tetra Packs under Clean condition.
- Beverage batch standardization and doing online analysis of the product.
- Maintaining all the quality parameters from processing to packing to Achieved a good quality product.
- Achieving rated production targets with quality for their allotted month wise targets/sections
- Balan Natural Food (P) limited is an ISO 9001: 2008 certified manufacturing unit of Fruit, Vegetable & Milk Products. The company is based at Bangalore with sophisticated TETRA PAK equipment’s, which can pack 200 ml, 1000 ml and 1500 ml (First packing machine in INDIA), and apart from these machineries also have PET 1000 ml , 500 ml, 330ml , 150 ml Cup and Ice Tube blowing and filling Machines. The different types of non-alcoholic beverages are produced and marketed throughout the country.
Education
Master of Science - Organic Chemistry
Sri Krishnadevaraya University
Anantapur, Andhra Pradesh, India01.2008
Bachelor of Science - Chemistry
Sri Krishnadevaraya University
Hindupur, Andhra Pradesh, India01.2005
Skills
Customer & consumer complaints handling
Lead auditor BRC, FSSC
Audits & Quality
Certification
Successfully Completed BRC & FSSC 22000 Lead auditor course Certificate number 116574(IRCA)
Timeline
Team Leader, Quality Assurance
Hindustan Coca-Cola Pvt. Ltd.
03.2022 - Current
Senior Executive, Quality in Charge
Diageo India
02.2021 - 03.2022
Senior Executive, Manufacturing
Diageo India
09.2018 - 02.2021
Senior Executive, Manufacturing
Diageo India
01.2014 - 09.2018
Quality Officer
PEPSICO India Pvt.Ltd
02.2011 - 01.2014
Production Officer
Godrej Tyson Foods Limited
08.2010 - 02.2011
Quality Executive
Balan Natural Pvt. Ltd.
08.2008 - 08.2010
Master of Science - Organic Chemistry
Sri Krishnadevaraya University
Bachelor of Science - Chemistry
Sri Krishnadevaraya University
Regulatory Affairs
- Preparing documentation of the in-house developed analytical methods, standard testing, procedures and specifications for routine use by QC personnel.
- Supervising the documentation related to FSSAI, ISO 22000, FSSC, AIB, FSMS & HACCP.
- Updating knowledge about LMR guidelines and strict adherence to it in process, packaging materials etc
Laboratory Operations
- Overseeing laboratory operations involving in Calibration, preparation of chemicals, analysis of products, Incoming materials, Raw materials
- Monitoring the RM/PM/IP and FP testing needs of all the products manufactured.
PROFESSIONAL SNAPSHOT
- A competent professional with 17.5 years of rich experience in Quality Management.
- Budget Planning, CAPEX
- TOT Trainer in ManEx.
- Technology Transfers
- Leadership
- SAP
- Blending
- Statutory Compliance
- Team Management
- Successfully completed lead auditor course on BRC global standard with 90% aggregate through SGS certification body.
- Certified lead auditor on FSSC 22000 (GFSI-Standard) (Certificate number 116574)
- Conducting audits to improve the capabilities in terms of quality management system (HACCP, AIB, ISO 22K, FSMS, FSSC 22k)
- Customer complaints handling ,direct contacting customers & CCMT ,resolving or taking necessary action in unit with using QC tools & effective CAPA to avoid recurrence.
- Adept at supervising analytical work & documentation as per food & beverages industry regulations & Various other regulatory authorities.
- Well versed with the concepts of quality, analytical and process operations right from Sugar Syrup Treatment to F.G, GNA to F.G
- Familiar with Total Beverage Plant Operations, Analysis & Reporting of KPIs and KPMs
- Hands on experience in the field of Quality Assurance, Quality systems, Instruments and Quality Control
- Successfully completed Training and implementation of manufacturing Excellence Six Sigma-Yellow belt ( project output 10 lacs savings for year)
- Diageo certified internal trainer for ManEx
PROFICIENCY OVERVIEW
- Quality Assurance/ Quality Control
- Reviewing the operational practices, identifying the areas of obstruction / quality failures and advising on system and process changes for qualitative improvement.
- Imparting training to supervisory staff and workmen to ensure safe work practices & Implementing GMP in facility
- Panel Member for cross unit level FGWA (Finished goods audit) & FSMS audit - (South zone) and CAPA preparation.
- Coordinating with the QA / QC personnel at various manufacturing sites for implementation of the current / revised standard testing procedures and specifications for new products.
- Market and warehouses visit to ensure compliance of the products
- Market complaint handling, analyzing samples, RCA (Pareto analysis ,Ishikawa Diagram), CAPA and implementing same in process.
- Assuring GMP & hygiene of plant & developing food safety approach especially in the new recruits.
- Developing the weekly, fortnightly, monthly & quarterly cleaning & sanitation schedules & ensuring its Complete implementation.
- Vendor assessment, selection, improvement to meet Diageo standard
Regulatory Affairs
- Preparing documentation of the in-house developed analytical methods, standard testing, procedures and specifications for routine use by QC personnel.
- Supervising the documentation related to FSSAI, ISO 22000, FSSC, AIB, FSMS & HACCP.
- Updating knowledge about LMR guidelines and strict adherence to it in process, packaging materials etc
Laboratory Operations
- Overseeing laboratory operations involving in Calibration, preparation of chemicals, analysis of products, Incoming materials, Raw materials
- Monitoring the RM/PM/IP and FP testing needs of all the products manufactured.
PROFESSIONAL SNAPSHOT
- A competent professional with 16.5 years of rich experience in Quality Management.
- Presently employed with Diageo India Pvt. Ltd., Hubli Unit in the post of Senior Executive – Manufacturing-Quality Incharge
- Areas of excellence includes:
- - Lead auditor BRC, FSSC
- - Budget Planning, CAPEX
- - Process Improvement
- - TOT Trainer in ManEx.
- - Six sigma Yellow belt
- - Systems Management
- - QMS
- - Technology Transfers
- - Leadership
- - SAP
- Audits & Quality Control
- Blending
- Statutory Compliance
- Team Management
- Successfully completed lead auditor course on BRC global standard with 90% aggregate through SGS certification body.
- Certified lead auditor on FSSC 22000 (GFSI-Standard) (Certificate number 116574)
- Conducting audits to improve the capabilities in terms of quality management system (HACCP, AIB, ISO 22K, FSMS, FSSC 22k)
- Customer complaints handling ,direct contacting customers & CCMT ,resolving or taking necessary action in unit with using QC tools & effective CAPA to avoid recurrence.
- Adept at supervising analytical work & documentation as per food & beverages industry regulations & Various other regulatory authorities.
- Well versed with the concepts of quality, analytical and process operations right from Sugar Syrup Treatment to F.G, GNA to F.G
- Familiar with Total Beverage Plant Operations, Analysis & Reporting of KPIs and KPMs
- Hands on experience in the field of Quality Assurance, Quality systems, Instruments and Quality Control
- Successfully completed Training and implementation of manufacturing Excellence Six Sigma-Yellow belt ( project output 10 lacs savings for year)
- Diageo certified internal trainer for ManEx