Ananda Naik

End to end accountability on all operational aspects from Lead to Cash

• Managed day-to-day business operations for India, Sri Lanka and Bangladesh that saw tremendous growth in sales in last 3 years, while scaling system and process to ensure best-in-class operations.
• Collaborated and liaised with other leaders and departments management team in planning and execution of strategic initiatives. 3X growth plan.
• Implemented and executed sales and operational policies, experiments and standards across PC & Print product lines.
• Collaborated with sales management team in business analysis of performance metrics, including developing Business Management Systems. Implemented Country Operations Review cadence and rhythm.
• Key decision maker in design, deployment, and execution of sales programs.
• Trained field sales reps on multiple sales tools, processes, and operational changes.
• Managed all compliance documentation, outlining policies and procedures, and audit process for our businesses.
• Key decision maker in multiple large-scale integrations, including organizational realignments, SAP system migration.
• Launched initiatives to improve Sales productivity by automation and digitization of processes - 7 bots implemented in 2023.
• Channel Partner Management - Complete digitization of data collaboration from distributors & resellers – real time PSI (Purchase, Sales & Inventory) information available.
• Business process transformation of Print supplies business to Direct drop shipment by re-engineering. Improved genuine supplies connect to drive improved margins.

• Developed and implemented diversity and inclusion policy that improved workplace culture and employee satisfaction YoY consistently
• Created diversity and inclusion initiative - Diversity at management by 40%
• Constituted variety of initiatives across Women empowerment, hiring people with disability and LGBTQ+ community.
• Developed and implemented new programs based on leading inclusion and diversity practices using project management principles
• Supported development of program materials to advance inclusion and diversity awareness, learning and action planning
• Devised hiring and recruitment policies for WD hiring - over 500 candidates interviewed, shortlisted for opportunities.
• Distributed employee engagement surveys to identify areas of improvement

Appointed as Director in Board of directors @ HP India Sales Pvt Limited.

• Presided over board meetings and conducted board business to address organizational objectives.
• Developed and implemented strategies to drive organizational growth and development.
• Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
• Established and maintained relationships with key stakeholders to facilitate short- and long-term success.
• Provided guidance and leadership on strategic planning initiatives and organizational development.

• Launched Device as a Service in APJ region.
• Developed tools and processes for DaaS delivery across countries in APJ
• Developed and deployed Transition management practice and playbook to improve time to revenue - Improved by over 40%
• Led transformation of Delivery organization from Transactional to Contractual Framework - 80% ITIL foundation certified
• Accountability to manage P&L, with margin improvements - 5-7pp improvement in margins YoY
• People management and succession planning
• Service Delivery Framework and automation
• Lead Diversified Team across APJ Region

Transition / Project Managers

Service Delivery Managers

Deployment Coordinators

ITIL Process Consultants

New Capabilities for Contractual Business

• Represented in Global forums to provide regional inputs and nuances for standardizing processes.

• Role was in 2 locations - Bangalore from 2007 to 2012 and 2012 to 2015 in Singapore
• Relocated to Singapore in Feb 2012.
• During this period from 2003 to 2014, was fortunate to have had opportunity to perform different roles, acquire skills and contribute.
• Managed operations & all its associated costs
• Designed support strategies and product life cycle management principles for new product introduction (NPI)
• Liaison between regional business units and GTM teams to deliver superior customer experience
• Supported policy refinement and develop competitive support benchmarks
• Managed complex projects to improve operational efficiency and achieve best in class cost structure
• Strong financial and Business acumen
• Experience in budget management
• Decisive ability to deal with ambiguous situation and risk management
• Cost savings and avoidance $15M.

• Evaluated employee performance on monthly basis and coached and trained 25 team members, increasing quality of work and employee motivation.
• Initially started with supporting consumers and progressed to corporate and enterprise customer and ultimately managed EMEA mission critical operations from Bengaluru.
• Transitioned mission critical operations to support server/storage products for large/critical customers from Europe - Best shore transition.
• Managed customer contact center with over 70 Technical support representatives.
• Increased customer satisfaction ratings to 80%.

• Provide technical support for North American customers on all computing products and services.